Embassy Suites Santa Clara - Silicon Valley/Great America

We chose this hotel for it's location, close to intel, and not too far from Stanford university. There was not much to do in the evening. Overall It was a great hotel for its price! Very generous breakfast, free drinks during happy hour. The room was very large, 2 full size very comfortable beds in one room and a sofa bed with a second t.v. in another one. We were not charged for wifi even though they said on the website that it was an additional fee. The pool was closed for renovations but you could use the adjacent hotel's pool.

Great hotel, some work being done but they notify gets at check in desk. A couple of minor things that I think should be fixed...shower door slides open causing water to get on the floor (maintenance man said to just hang a towel over it to block it open, which worked for the most part) and nightstand drawer with lockbox wouldn’t stay shut, it came open about 5-6 in causing me to hit my shin on it ( I finally blocked it shut with a pillow). I wrote these down and gave it to the lady at front desk at checkout... not sure where it went from there. The rooms are very nice, very clean, updated, comfortable. Breakfast and snack times were fantastic! I’d stay again in a heartbeat!

The receptionist informs me during check in that I will be staying in one of their new rooms that is recently remodeled. I was given my room number and cards to enter my room and proceeded to the elevator. Found my room, swiped my card and open the door and was so shocked to see other people‘s belongings in the room. Couldn’t believe that I walked into a room and other people’s personal belongings were there and that I was given keys that belong to someone else. I yelled hello but no one was in the room so I left the room. As I Closed the door and proceeded to go down to the lobby I was just thinking how scary that could’ve been if I walked into someone or if someone saw me exiting their room. I went straight to the front desk and notified them and told them how I feared to stay in their hotel because I worried about them giving some other guest access to my room. They told me it was an accident, and they would assign me another room but that they didn’t have anymore newly remodeled rooms. I I told the receptionist that that is not my fault and kept explaining to her that I just walked into another guest-room. I am worried for my own personal belongings. She told me I don’t want other people to hear and then they proceeded to upgrade my room to a room that had more amenities, which included a microwave and refrigerator. Honestly not much of an upgrade, I was also given free parking. I don’t feel like I was fully compensated for what had happened. Be aware of staying here!!

Rooms were great. Kept on hold when calling operator.many times....water shutdown at 11am til 5pm..we checked out at 1130..i wonder how the guests handle it who remained..

Construction from 9:00am-5:30pm and one was right across my room. Living room TV had no service. Bar area was super dusty. For some reason, my window kept a constant draft during the night. My neighbors were quite loud. Nice sheets. Comfy bed. Pool area was relaxing, at certain times. Family friendly.