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Shangri-La Hotel - Kuala Lumpur

5-star5 stars
11 Jalan Sultan Ismail, Kuala Lumpur, 50250, Malaysia

Luxury hotel with spa, near Kuala Lumpur Tower
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 8,115 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Service
Fantastic service
Location
Great location
Food
Delicious food
Room
Great room

Shangri-La Hotel - Kuala Lumpur

from £89
  • Deluxe Room, 1 King Bed
  • Executive Room, 1 King Bed
  • Horizon Club, Premier Room, 1 King Bed
  • Horizon Club, Executive Room, 1 King Bed
  • Premier Room, 1 King Bed
  • Executive Suite, 1 King Bed
  • Premier Suite, 1 King Bed (Selection)
  • Executive Room, 2 Single Beds
  • Horizon Club, Premier Room, 2 Single Beds
  • Horizon Club, Executive Room, 2 Single Beds
  • Premier Room, 2 Single Beds
  • Executive Suite, 2 Single Beds
  • Premier Suite, 2 Single Beds (Selection)

What’s around Shangri-La Hotel - Kuala Lumpur

Landmarks

  • In Kuala Lumpur City Centre
  • Kuala Lumpur Tower (11-minute walk)
  • Kuala Lumpur Convention Centre (12-minute walk)
  • Petronas Twin Towers (12-minute walk)
  • Suria KLCC Shopping Centre (13-minute walk)
  • KLCC Park (17-minute walk)
  • Pavilion Kuala Lumpur (18-minute walk)
  • Jamek Mosque (23-minute walk)

Getting around

  • Subang (SZB-Sultan Abdul Aziz Shah) 33-min drive
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.) 46-min drive
  • Kuala Lumpur Masjid Jamek Station 22-min walk
  • Kuala Lumpur Sultan Ismail Station 26-min walk
  • Kuala Lumpur Bank NeStation KTM Komuter Station 28-min walk
  • Bukit Nanas Station 5-min walk
  • Dang Wangi Station 7-min walk
  • Raja Chulan Station 10-min walk
  • Train station pick-up (surcharge)
  • Shopping centre shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 662 rooms
  • This hotel is arranged over 28 floors

Arriving/leaving

  • Check-in time 2 PM-10 PM
  • Check-out time is noon
  • Express check-in/out
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Train station pick-up *

Parking

  • Free self parking

Offsite

  • Shopping centre shuttle *

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa tub
  • Fitness classes on site
  • Golfing nearby
  • Health club
  • Steam room
  • Sauna
Working away
  • Number of meeting rooms - 15
  • Conference space
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Television in common areas

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

Shangri-La Hotel - Kuala Lumpur’s small print

Also known as

  • Shangri-La Hotel Kuala Lumpur
  • Shangri La Kuala Lumpur
  • Shangri-La Kuala Lumpur
  • Shangri La Kuala Lumpur
  • Shangri La Hotel Kuala Lumpur
  • Kuala Lumpur Shangri-La Hotel
  • Shangri-La Hotel Kuala Lumpur
  • Shangri-La Kuala Lumpur
  • Shangri-La Kuala Lumpur Hotel
  • Shangri La Hotel Kuala Lumpur

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 72 hours prior to arrival on the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Refundable deposits

    Deposit: MYR 400 per night

Optional extras

Early check-in can be arranged for an extra charge

Late check-out can be arranged for an extra charge

Rollaway beds are available for MYR 116.0 per night

Buffet breakfast is offered for an extra charge of MYR 98 per person (approximately)

Babysitting/childcare is available for an extra charge

Shopping centre shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Superb 9.2 From 1,034 reviews

Very good 8.0
I was there for a Friday because it has a weekend deal. The staffs are friendly as usual, room is clean. It is easy access to everywhere. My clients and I alway having meetings there from time to time. Everything is great for this luxury hotel, except the night security staff - I came back from dinner and drink, around 2am. I went through the x-ray, and suddenly the guard said he needes to check on my body as well. I asked why? He said it is normal procedure, I said no. I had been access to the hotel hundred of them, they mostly just check my belonging, and I just need to access the x-ray. That's first time ever I heard they need to scan my body with their hand scanner. I was not comfortable as it was quite late and I was the only lady there. I felt so weird and did complaint to the reception. I hope the hotel should alert with this issue. If that's standard procedure using the hand scanner to scan customers' body, it has to be done all the time. Also the x-ray should be able to scan the whole body.
Ai Ling, gb1 night trip
Exceptional 10.0
5 star
Exceptional service all round, from the moment we arrived 5 star treatment, compared to other 5 star hotels this is way out there, gym was really good, swimming pool was okay, but nothing the hotel could do with sky scrapers surrounding it
Daniel, gbRomance trip
Exceptional 10.0
Best hotel in KL
Amazing customer service. Very friendly/ Best hotel i have ever experienced.
Sumon, gb1 night trip with friends
Exceptional 10.0
Nick
Amazing hotel. Staff were fantastic
Nick, gbBusiness trip
Exceptional 10.0
The hotel is excellent and with a very convenient location
Libia, gb2 night romance trip

Shangri-La Hotel - Kuala Lumpur

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