We like this hotel. We just stay here when we visit SF. but this time it was different. To make things worse, the valet always charged us more than the last few times just for having a small rack. then our room did not have night curtains all night it was illuminated by street lights. Our room didn't have water so we went. To ask front desk on out way out To ask, they ignore us. We decided to return later, when we asked for it, he asked us if we were sure, as if we were lying. When leaving, they charged a fee, which I had already paid when I made the reservation. I would think about it if we want to be back