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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Krystal Cancun

3.5-star3.5 stars
Great for familiesThis property has good facilities for families.
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500, Mexico

Family-friendly resort with full-service spa, connected to the convention centre, near Forum Beach
  • Free WiFi and free parking
  • Collect nightsYou can collect™ Rewards nights here
Great location
Beautiful beach
Service is adequate
Could use a good cleaning

Krystal Cancun

from £108
  • Standard Room, 2 Double Beds, City View
  • Club Room, 2 Double Beds, Balcony, Ocean View
  • Romantic Room, 1 King Bed, Balcony, Oceanfront
  • Deluxe Room, Balcony, Ocean View
  • Standard Room, 1 King Bed, City View
  • Club Room, 1 King Bed, Balcony, Ocean View
  • Family Studio, 1 King Bed with Sofa bed, Ocean View

What’s around Krystal Cancun

Top spots nearby

Recommended by this property

  • La Isla Shopping Mall (32-minute walk)
  • Cancun Interactive Aquarium (32-minute walk)
  • Aquaworld (4 mi / 6.4 km)
  • Punta Sur (5.1 mi / 8.3 km)
  • Plaza Las Americas (5.2 mi / 8.3 km)
  • Delfines Beach (5.5 mi / 8.8 km)
  • El Rey Ruins (5.7 mi / 9.2 km)
  • Dolphin Discovery (6.9 mi / 11.1 km)
  • Ventura Park Cancun (8.8 mi / 14.2 km)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 23-min drive

At a glance

Key facts

Hotel size

  • This hotel has 502 rooms
  • This hotel is arranged over 8 floors

Check-in and check-out

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others


  • Babysitting/childcare *

  • Free children's club


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free valet parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Playground on site
  • Scuba diving on site
  • Snorkelling on site
  • Surfing/boogie boarding on site
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Windsurfing nearby
Working away
  • Business centre
  • Number of meeting rooms - 5
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Number of buildings/towers - 4
  • Lift
  • Garden
  • Television in common areas
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
  • Fireplace
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
Be entertained
  • 32-inch plasma TV
  • Pay films
  • Premium TV channels
Stay connected
  • Free WiFi
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


Harmony has 2 treatment rooms. Services include facials, body scrubs and manicures and pedicures. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.


El Mortero – This theme restaurant specialises in Mexican cuisine.

Las Velas – This restaurant is located by the pool.

Aquamarina – On-site restaurant.

La Fisheria – On-site seafood restaurant.


On Site

  • Fitness facilities
  • Sauna
  • Spa tub
  • Steam room
  • Fitness classes on site
  • Playground on site
  • Scuba diving on site
  • Snorkelling on site
  • Surfing/boogie boarding on site


  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Windsurfing nearby

Krystal Cancun’s small print

Also known as

  • Krystal Cancun Hotel
  • Krystal Resort
  • Nh Hotels Cancun
  • Krystal Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Resort
  • Krystal Cancun Cancun
  • Krystal Cancun Resort Cancun
  • Krystal Cancun Resort Cancun
  • Krystal Hotel
  • Krystal Cancun
  • Nh Hotels Cancun
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Krystal Hotel Cancun
  • Krystal Cancun Resort


Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 25.35 per accommodation, per night

Optional extras

Buffet breakfast is offered for an extra charge of MXN 230 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Good 7.0 From 1,748 reviews

Very good 8.0
Nice quiet resort
Eustace, gb5 night trip with friends
Fair 4.0
The room was at the first floor no view, I asked to change I paid doble again, they told me next time no to used a 3er party reservation just to go directly to them.
us3 night trip
Good 6.0
You get what you pay for not much
abandon it has remain the same way for over 40 years probably never renovated Poor condition elevators and rooms need a lot of work horrible towels are small and old it looks like the hotel is deteriorating is not very clean but the air conditioner works well, staff is friendly the common aérea is in better conditions than the rooms the breakfast has a lot of choice but not very tasty I will say bland cafeteria like Very noisy and busy hotel , is in a good aérea close to some shops , restaurant and bars I personally will not go back but price wise is not to expensive I guess you get what you pay for ,not much
Fabiola, mx1 night romance trip
Poor 2.0
I am not happy. Hotel looks very nice. All amenities seemed fine.
Mariemilia, us1 night trip
Good 6.0
The elevators were a real problem.
Julia, us6 night family trip

Krystal Cancun

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