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1 room, 2 adults

Bienville House

3.5-star3.5 stars
320 Decatur St, New Orleans, LA, 70130, United States of America

Boutique hotel with outdoor pool, near Canal Street
  • Free buffet breakfast and free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 2,106 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

WiFi
Good internet service
Vibe
Awesome vibe
Service
Fantastic service
Room
Great room

Bienville House

from £107
  • Deluxe Room, 1 King Bed
  • Deluxe Double Room
  • Standard Room, 1 King Bed
  • Room, 2 Double Beds (SunDeck)
  • Suite (French Quarter)
  • Superior Room, 1 King Bed (Salon)
  • Suite (Interior)
  • Superior Room, 2 Double Beds, Balcony
  • Superior Room, 1 King Bed, Balcony

What’s around Bienville House

Landmarks

  • In French Quarter
  • Canal Street (2-minute walk)
  • Bourbon Street (5-minute walk)
  • Jackson Square (5-minute walk)
  • Cafe Du Monde (6-minute walk)
  • Audubon Aquarium of the Americas (7-minute walk)
  • French Market (9-minute walk)
  • Frenchmen Street (14-minute walk)

Getting around

  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) 26-min drive
  • New Orleans Union Passenger Terminal 25-min walk

At a glance

Key facts

Hotel size

  • This hotel has 83 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 4 PM-11:00 PM
  • Check-out time is noon
  • Express check-in/out
This hotel will enact the following Mardi Gras policies for February 9, 2018 through February 13, 2018: Each guest must register with the hotel and receive a wristband.Please make sure you bring your confirmation letter with you to check in. A wristband is required for room access and additional wristbands or lost/stolen wristbands may be purchased at the Front Desk for $25.00 each. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only) *

  • 2 per room

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Valet parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Fitness facilities
  • Free use of nearby fitness centre
Working away
  • Business centre
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Multilingual staff
Facilities
  • Lift
  • Safe-deposit box at front desk
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • Roll-in shower
Languages Spoken
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Down comforter
  • Premium bedding
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable/satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Awards and affiliations

  • The property is a member of Preferred Hotels & Resorts.

Bienville House’s small print

Also known as

  • Bienville House Hotel New Orleans
  • Bienville House Hotel New Orleans
  • Bienville House Hotel
  • Bienville House New Orleans
  • Bienville House
  • Bienville Hotel New Orleans
  • Bienville New Orleans
  • Bienville House Hotel
  • Bienville House New Orleans
  • Bienville House Hotel New Orleans

Policies

  • Pool access available from 10 AM to 10 PM
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Mandatory fees

    Pet deposit: USD 100 per stay

    Optional extras

    Valet parking costs USD 45.3 per night with in/out privileges

    Pets are allowed for an extra charge of USD 25.00 per night, plus a one-time cleaning fee of USD 100.00

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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    Recent reviews

    Superb 9.0 From 535 reviews

    Poor 2.0
    Horrendous so called 'boutique hotel'.
    Tired hotel with general areas scuffed. Lift door taped together with duct tape. Filthy smelly room which was a mixture of mould and filthy carpet. Room not serviced on 2nd day but bedding flicked back over bed. No replenishment of coffee or milk (milk out of sell by date which left huge globules in bottom of cup). Complained at reception when got back in evening room had been serviced but no coffee or milk left. Asked at reception and was told hotel was closing the next week for full re-fit and they were running out of everything! Complained when leaving and was told I had only booked a 'standard' room, does this mean you get sub-standard service. We stayed in 13 hotels in standard room throughout our trip and these were all fine. I would have refused to pay for the room but obviously my card had been lodged. The final few days of our amazing trip was spoilt because of this disgusting hotel. There were also cockroaches in the general toilet wastepaper basket. This was next to the kitchen. We therefore left the meal we were having at the time.
    Elaine, gbRomance trip
    Exceptional 10.0
    Great stay in the French Quarter
    Great location, lovely hotel and staff was very helpful.
    us4 night trip
    Very good 8.0
    Great place to stay for location
    This place was super cute and comfy. The staff could have not been any nicer every single one of them (except breakfast attendant). The location was amazing easy walks to everything. Only complaint was room was a little hot bc air was not working that well and elevator broke the day of checkout so we had to take stairs. Also breakfast was just basic so I’d say skep and go eat at one of the many great breakfast places that Nola offers. Other than that the place is nice and we would stay again.
    Ashlee, us1 night family trip
    Good 6.0
    Average Hotel Experience
    Nice small hotel in convenient location. Large room. Issues with housekeeping getting to our room, however. Elevator broken on day we checked out. Service elevator was made available so we could check out easily.
    bertha, us3 night family trip
    Exceptional 10.0
    Great, central hotel!
    We really enjoyed our stay at Bienville House! It's clean, centrally located, and has excellent service. The rooms are comfortable and the hotel amenities are lavish. The breakfast was just OK, but lovely that it was included if you want to grab a quick bite. (However, it's confusing to have an attendant working breakfast who steps in front of you in exasperation if you try to pour your own coffee -- maybe some signage if coffee is staffed and you shouldn't fix your own?) My only suggestion would be to consider new, quieter doors for the in-room bathrooms. The current doors require slamming to shut completely, and they're quite loud. I heard a few slamming bathroom doors over the course of the night, but nothing major! Definitely wouldn't keep me from staying here again -- just some feedback. Definitely consider Bienville House for your next visit to NOLA!
    us1 night trip

    Bienville House

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