Bienville House

Tired hotel with general areas scuffed. Lift door taped together with duct tape. Filthy smelly room which was a mixture of mould and filthy carpet. Room not serviced on 2nd day but bedding flicked back over bed. No replenishment of coffee or milk (milk out of sell by date which left huge globules in bottom of cup). Complained at reception when got back in evening room had been serviced but no coffee or milk left. Asked at reception and was told hotel was closing the next week for full re-fit and they were running out of everything! Complained when leaving and was told I had only booked a 'standard' room, does this mean you get sub-standard service. We stayed in 13 hotels in standard room throughout our trip and these were all fine. I would have refused to pay for the room but obviously my card had been lodged. The final few days of our amazing trip was spoilt because of this disgusting hotel. There were also cockroaches in the general toilet wastepaper basket. This was next to the kitchen. We therefore left the meal we were having at the time.

Wonderful place to stay & staff were friendly & very helpful. I would highly recommend this to anyone planning on trip to NOLA.

We stayed for four nights, and got a room for our daughter who came for two nights. We had a suite with a nice sitting area and bar and it was so nice and fun to have for our group to spend time together. We loved the decor and amenities. The hotel has some construction going on but that was ok with us. We had a lovely view and the bed and bedding was so comfy. The hotel staff were so friendly and accommodating. We had access to the sister hotel and pool which was nice because the pool was cold and I heated for the first two days we were there. The adjoining bar and restaurant don’t fit the feel of the hotel at all, and the woman that served us the second time we went there was so rude. She had an aweful attitude and she almost ruined our experience with our friends and daughter when we all just stopped in for a fun cocktail and she was really rude and offputting. We wish that restaurant was a better fit for the hotel, it’s a downer and dark. We will definitely stay here again, great location, overall a very good experience.

The place was amazing... the only thing I could think of as anything they could fix would be is a new mattress

I thought the hotel was beautiful. We got there early and weren’t expecting to be able to get in. We were early after all. But, we were also expecting to check in by 4. We walked around the city for a few hours, came back to the hotel at 3 but were still not able to access our room until well after 4:30. Couple that with the fact that when we asked for a late check out that Sunday, we were told that wasn’t an option. Other than those hiccups, no bathtub, and a barking dog down the hall, we LOVED our visit to New Orleans.