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1 room, 2 adults

Bienville House

3.5-star3.5 stars
320 Decatur St, New Orleans, LA, 70130, United States of America

Boutique hotel with outdoor pool, near Canal Street
  • Free buffet breakfast and free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 2,082 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

WiFi
Good internet service
Vibe
Awesome vibe
Pool
Great pool
Service
Fantastic service

Bienville House

from £127
  • Deluxe Room, 1 King Bed
  • Deluxe Double Room
  • Standard Room, 1 King Bed
  • Room, 2 Double Beds (SunDeck)
  • Suite (French Quarter)
  • Superior Room, 1 King Bed (Salon)
  • Suite (Interior)
  • Superior Room, 2 Double Beds, Balcony
  • Superior Room, 1 King Bed, Balcony

What’s around Bienville House

Landmarks

  • In French Quarter
  • Canal Street (2-minute walk)
  • Bourbon Street (5-minute walk)
  • Jackson Square (5-minute walk)
  • Cafe Du Monde (6-minute walk)
  • Audubon Aquarium of the Americas (7-minute walk)
  • French Market (9-minute walk)
  • Frenchmen Street (14-minute walk)

Getting around

  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) 26-min drive
  • New Orleans Union Passenger Terminal 25-min walk

At a glance

Key facts

Hotel size

  • This hotel has 83 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 4 PM-11:00 PM
  • Check-out time is noon
  • Express check-in/out
This hotel will enact the following Mardi Gras policies for February 9, 2018 through February 13, 2018: Each guest must register with the hotel and receive a wristband.Please make sure you bring your confirmation letter with you to check in. A wristband is required for room access and additional wristbands or lost/stolen wristbands may be purchased at the Front Desk for $25.00 each. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only) *

  • 2 per room

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Valet parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Fitness facilities
  • Free use of nearby fitness centre
Working away
  • Business centre
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Multilingual staff
Facilities
  • Lift
  • Safe-deposit box at front desk
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • Roll-in shower
Languages Spoken
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Down comforter
  • Premium bedding
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable/satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Awards and affiliations

  • The property is a member of Preferred Hotels & Resorts.

Bienville House’s small print

Also known as

  • Bienville House Hotel New Orleans
  • Bienville House Hotel New Orleans
  • Bienville House Hotel
  • Bienville House New Orleans
  • Bienville House
  • Bienville Hotel New Orleans
  • Bienville New Orleans
  • Bienville House Hotel
  • Bienville House New Orleans
  • Bienville House Hotel New Orleans

Policies

  • Pool access available from 10 AM to 10 PM
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Mandatory fees

    Pet deposit: USD 100 per stay

    Optional extras

    Valet parking costs USD 45.3 per night with in/out privileges

    Pets are allowed for an extra charge of USD 25.00 per night, plus a one-time cleaning fee of USD 100.00

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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    Recent reviews

    Fabulous 8.8 From 738 reviews

    Poor 2.0
    Horrendous so called 'boutique hotel'.
    Tired hotel with general areas scuffed. Lift door taped together with duct tape. Filthy smelly room which was a mixture of mould and filthy carpet. Room not serviced on 2nd day but bedding flicked back over bed. No replenishment of coffee or milk (milk out of sell by date which left huge globules in bottom of cup). Complained at reception when got back in evening room had been serviced but no coffee or milk left. Asked at reception and was told hotel was closing the next week for full re-fit and they were running out of everything! Complained when leaving and was told I had only booked a 'standard' room, does this mean you get sub-standard service. We stayed in 13 hotels in standard room throughout our trip and these were all fine. I would have refused to pay for the room but obviously my card had been lodged. The final few days of our amazing trip was spoilt because of this disgusting hotel. There were also cockroaches in the general toilet wastepaper basket. This was next to the kitchen. We therefore left the meal we were having at the time.
    Elaine, gbRomance trip
    Exceptional 10.0
    First time to New Orleans, love the Bienville!
    Wonderful place to stay & staff were friendly & very helpful. I would highly recommend this to anyone planning on trip to NOLA.
    tammy, us3 night trip
    Exceptional 10.0
    Great charm, location, decor and more!
    We stayed for four nights, and got a room for our daughter who came for two nights. We had a suite with a nice sitting area and bar and it was so nice and fun to have for our group to spend time together. We loved the decor and amenities. The hotel has some construction going on but that was ok with us. We had a lovely view and the bed and bedding was so comfy. The hotel staff were so friendly and accommodating. We had access to the sister hotel and pool which was nice because the pool was cold and I heated for the first two days we were there. The adjoining bar and restaurant don’t fit the feel of the hotel at all, and the woman that served us the second time we went there was so rude. She had an aweful attitude and she almost ruined our experience with our friends and daughter when we all just stopped in for a fun cocktail and she was really rude and offputting. We wish that restaurant was a better fit for the hotel, it’s a downer and dark. We will definitely stay here again, great location, overall a very good experience.
    Tracy, us2 night family trip
    Exceptional 10.0
    The place was amazing... the only thing I could think of as anything they could fix would be is a new mattress
    Thomas, us1 night romance trip
    Good 6.0
    I thought the hotel was beautiful. We got there early and weren’t expecting to be able to get in. We were early after all. But, we were also expecting to check in by 4. We walked around the city for a few hours, came back to the hotel at 3 but were still not able to access our room until well after 4:30. Couple that with the fact that when we asked for a late check out that Sunday, we were told that wasn’t an option. Other than those hiccups, no bathtub, and a barking dog down the hall, we LOVED our visit to New Orleans.
    Alisha, us3 night trip

    Bienville House

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