The Old No. 77 Hotel & Chandlery, New Orleans

Very stylish hotel with a great all day cafe bar. Good location and friendly staff.

My review for this hotel is mixed. The hotel is great, lovely, elegant decor, fabulous restaurant and fantastic location. Classy! However we experienced terrible customer service by 1 of the 4 front desk attendants (the other 3 were absolutely lovely & helpful, but the angry woman we had to deal with on numerous occasions outweighed the lovely service of her 3 colleagues). Upon arrival, late night, we learned our reservation had been cancelled because the credit card info provided by hotels.com was incorrect. Despite not being our fault, or the hotels, the woman acted as if it were our fault & we were sent away to find another place to sleep for the night with very little assistance. We were able to return the following day for the remaining 4 nights of our stay although the woman was unwilling/unable to respect the rate we had booked thru hotels.com & we had to pay a slightly higher rate for the four remaining nights. At checkout it was the same rude woman again who treated us poorly for asking for a receipt with specific information on it as required by our employer for reimbursement. Regardless of the rude woman & 1st night drama, we enjoyed the hotel & location enough that we recommended it to my brother who stayed there a few weeks later. He had the exact same experience - great hotel but he too had several run-ins with the woman in question.

Lovely characterful hotel, room was beautiful if a bit small but the bathrooms were amazing! Great location in walking distance to French quarter and garden district - great restaurant on site too.

We go to NOLA several times per year. We have always stayed in the quarter. I don't think I have a need to stay anywhere else. the area is perfect. It is still close to the quarter if that's your thing but it is close to lots of other great attractions as well. The room was PERFECT! The check-in and valet staff were perfect. The coffee bar and regular bar were perfect. I usually have one or two things that I could comment on for improvement but I really cannot think of anything. I was truly impressed.

We really like the location of this hotel and the cool historic look of it. Our room this stay had a club outside the window and all we could hear was the booming music. It was very hard to sleep. The room temperature was a little warm during the night. We tried to lower the thermastat but it didn't change.