See all properties

Choose dates to view prices

The Panoramic By Xperience Hotels

Photo gallery for The Panoramic By Xperience Hotels

Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, pool loungers
Deluxe Room, 1 King Bed | Terrace/patio

Overview of The Panoramic By Xperience Hotels

The Panoramic By Xperience Hotels

3.5 star property
3.5-star Tulum aparthotel with outdoor pool

7.6/10 Good

63 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
Calle 10 Sur, La Veleta, Tulum, QROO, 77780

Guests rated this location 5.3/10

Main amenities
  • 33 apartments
  • Weekly housekeeping
  • Outdoor pool
  • Rooftop terrace
  • Fitness centre
  • Airport shuttle
  • Air conditioning
  • Multilingual staff
  • Concierge services
  • Luggage storage
  • Limited hour front desk
  • Tour/ticket assistance
Feel at home
  • Kitchen
  • Private bathroom
  • Coffee/tea maker
  • Blackout curtains
  • Lift
  • Premium bedding

Room options

About this area

What's nearby

  • In La Veleta
  • Tulum National Park - 10 min drive
  • Tulum Beach - 11 min drive
  • Gran Cenote - 14 min drive
  • Playa Paraiso - 21 min drive
  • Tulum Mayan Ruins - 24 min drive
  • Sian Ka'an Biosphere Reserve - 30 min drive
  • Xel-Há Park - 24 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 108 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Palma Central - 18 min walk
  • El Camello Jr - 15 min walk
  • Guacamole Club - 8 min walk
  • La Baguette - 17 min walk
  • El Sabor de las Cazuelas - 18 min walk
Map

About this property

The Panoramic By Xperience Hotels

Placing you 3.3 mi (5.3 km) from Tulum Beach and 4.4 mi (7.1 km) from Playa Paraiso, The Panoramic By Xperience Hotels offers an airport shuttle (available 24 hours) for USD 220 per vehicle. Guests can take a dip in the outdoor pool, or visit the fitness centre for a workout. Conveniences such as kitchens are in all apartments, along with Smart TVs and premium bedding. The pool and helpful staff get good marks from fellow travellers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 48 hours between stays
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7:00 AM - 7:00 PM
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed (dogs only, 1 per room, up to 22 lb per pet)*
  • Service animals welcome
  • Restrictions apply*

Property amenities

Pool/Spa

  • Outdoor Pool
  • Sunloungers
  • Umbrellas

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Kitchen

  • Fridge
  • Freezer
  • Coffee/tea maker

Bedrooms

  • Premium bedding

Bathrooms

  • Shower
  • Rainfall shower head
  • Towels provided

Entertainment

  • Smart TV

Outdoor areas

  • Rooftop terrace
  • Decking or patio

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals exempt from fees
  • Pet friendly
  • USD 20 per pet per night
  • 1 per room (up to 22 lb per pet)
  • Welcoming dogs only
  • Deposit: USD 20 per night

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Limited housekeeping
  • Safe
  • Multilingual staff
  • Luggage storage
  • Blackout curtains
  • Front desk (limited hours)
  • Free bottled water

Things to do

  • Fitness centre

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector

General

  • 33 rooms
  • 4 floors
  • 3 buildings
  • Individually decorated
  • Individually furnished

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 220 per vehicle (one-way)

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 20 per night
  • Pets are allowed for an extra charge of USD 20 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

<p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

The Panoramic By Xperience Hotels Tulum
The Panoramic By Xperience Hotels Condominium resort
The Panoramic By Xperience Hotels Condominium resort Tulum
The Panoramic By Xperience Hotels Tulum
The Panoramic By Xperience Hotels Aparthotel
The Panoramic By Xperience Hotels Aparthotel Tulum

Frequently asked questions

Does The Panoramic By Xperience Hotels offer free cancellation for a full refund?
Yes, The Panoramic By Xperience Hotels does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Panoramic By Xperience Hotels?
This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
Is there a pool at The Panoramic By Xperience Hotels?
Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 10:00 PM.
Are pets allowed at The Panoramic By Xperience Hotels?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 22 lb per pet. There's a charge of USD 20 per pet, per night, and there's also a deposit of USD 20 per night. Service animals are exempt from fees.
Is parking offered on site at The Panoramic By Xperience Hotels?
Yes, there's free self parking.
Is an airport shuttle service offered by The Panoramic By Xperience Hotels?
Yes, an airport shuttle is available. The charge is USD 220 per vehicle one-way.
What are the check-in and check-out times at The Panoramic By Xperience Hotels?
You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at The Panoramic By Xperience Hotels and nearby?
The Panoramic By Xperience Hotels has an outdoor pool and a fitness centre.
Does The Panoramic By Xperience Hotels have a kitchen or kitchenette?
Yes, there is a kitchen, which also includes a coffee maker and a fridge.
Does The Panoramic By Xperience Hotels have any outdoor private spaces?
Yes, each apartment features a deck or patio.

Reviews

7.6

Good

8.7/10

Cleanliness

7.1/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Very good

The main reason for picking The Panoramic for our stay in Tulum was this beautiful picture of the pool. Hate to tell you it hasn't been built yet and they don't tell you that when you book. Other items: no functioning elevator, neither ClubHouse (shop) nor Gym were accessible. Upon arriving we had no codes to get into our room and security was of limited assistance so imagine arriving off 8 hours of traveling and not being able to access your room after carrying your multiple bags up flights of stairs since no elevator!! I was going to cry.... Once we were able to figure out how to make contact with the Xperience team all was good. We were able to get into our room which was the King Studio. It was very nice however once we sat on the bed it was broke - UGH!! With a quick phone call again we were moved to another room. Pleasantly surprised by a 2 bedroom suite with full kitchen, living room and dining room. This was a fantastic space. Clean, modern with a gorgeous tub that we took a nice soak since there was no pool or hot tub in the location. We love to experience the local area when we travel so this location was great. Walkable to the market for bottled water and supplies for breakfast, but also the local restaurants were fantastic and inexpensive, and tons of local shopping! Beware of the side roads though - they're barely paved - so if renting a car I wouldn't rent a sedan. I was thankful for our SUV. I would highly recommend The Panoramic when finished
Verified Expedia guest review

10/10 Exceptional

Skeptical after reading the reviews. We loved the actual property and the staff. We had a hiccup when we first arrived(hot water heater burst) but staff was right there to offer us new rooms. The new rooms wasn’t what I booked but was great rooms. The street isn’t paved and real bumpy but it’s Mexico. So I would definitely stay again and I recommend others as well.
willie, 5-night family trip
Verified Expedia guest review

4/10 Fair

The property manager and people who worked in the hotel did not communicate, which left us with not much assistance. The front desk push us off to always call the property manager and never help us. The room had problems through out my stay and although the property manager tried to accommodate us. I didn't really feel good about how they did and had serval issues. I did my best to enjoy my stay but i wouldn't stay there again. No hot water, no light and ac in the room. And not one person on the property was helpful. I had to continuously reach out to management.
Shateema, 4-night family trip
Verified Expedia guest review

8/10 Very good

Property was very nice and well taken care of. However, driving to the property was a mission with all the large holes and construction was working next door from early in the morning till late at night but everyone was very nice and very hospitable. Overall my experience with the hotel was a good one.
Lura, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Tiffany, 3-night trip
Verified Expedia guest review

10/10 Exceptional

The accommodations and personal. Room was amazin
Yesenia Jennifer, 10-night romance trip
Verified Expedia guest review

10/10 Exceptional

Brandon, 4-night trip
Verified Hotels.com guest review

6/10 Good

I didn’t like the fact that any question I had the receptionist could not answer. Everything had to be done through email. There was no communication that the pool was closing. The rooms weren’t stocked up. The stove did not work requiring me to give away the food I had purchased.
Angela, 7-night family trip
Verified Expedia guest review

2/10 Poor

HORRIBLE HOTEL! Do not be fooled stayed here 5 days booked for 6 days and had to leave a day early because this hotel does not clean your room. No housekeeping, no food, no wash rags, no restaurant near, nobody to help you when you need someone. Pool was filthy. I booked This hotel for my bf boyfriend and we came home extremely sick!!! Not sanitary at all! Do not come here! Sheets smelled like wet damped like mildew.
VALERIE, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Absolutely beautiful! Loved the area (besides the crazy bumpy road to get there haha) and the hotel ! Self swimming pool upstairs in our room, perfect size bed, everything amazingly clean, beautiful view over the town and great staff ! Much more to say but to keep it short. Definitely a 5 star hotel from me ! Would definitely go back and would suggest it to a friend !
6-night romance trip
Verified Expedia guest review