Hilton Garden Inn Las Colinas

We had an unexpected layover due to a flight connection issue at DFW airport. We asked the Uber driver what location he would recommend with good restaurants as this was our first time in the Dallas area and he recommended Las Colinas. The hotel was very clean and welcoming. Isaiah at the front desk was amazing in both the check-in process as well as recommendations for restaurants. They were having issues with their boiler, so the hot water in the shower was on again / off again, but they advised that they were working on it and it would be fixed by morning. Isaiah even called back to check in a while later to make sure that everything was okay. We would definitely stay at this location again.

Clean, rather nice hotel. Kind of no-frills in terms of complimentary services (gotta pay for breakfast, the pool is outdoors so it's seasonal, etc.), but it's a comfortable and pleasant place to stay. Wish the rooms had tubs. Sometimes it's nice to soak after a long day.

Was very convenient to meeting site in Irving. Some renovation going on but this was no problem. The breakfast was not complimentary. On site restaurant was good.

Not good! First night ordered room service; it took an hour to arrive. This is not an exaggeration. Faucets in bathroom sink and shower were faulty. The one in the shower could not control the water temperature. The elliptical fitness equipment in the fitness center did not work properly. The service staff was courteous and responsive but this was an expensive hotel which should not have these quality issues. I will not stay there again.

BAD: Fold-out bed was AWFUL - blanket had feces on it and was the most uncomfortable thing I've ever slept on (and I used to be in the Army). Fortunately, staff had extra blanket but no access to linen closet for extra pillows. Pool area had bird feces EVERYWHERE - hard to sit down anywhere (nothing a hose or powerwasher couldn't fix on regular basis). GOOD: great food (expensive), friendly staff, great location.