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1 room, 2 adults

Hotel Fenix Gran Meliá - The Leading Hotels of the World

5-star5 stars
Hermosilla 2, Madrid, Madrid, 28001, Spain

Luxury hotel with restaurant, near El Retiro Park
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

Property renovations and closures

This property is closed until June 30 2021 (date subject to change).
  • This was a return visit, again staying at the Red Level. The rooms are super comfortable…Dec 2, 2019
  • Wonderful staff. Super comfy beds and pillows. Great location for shops.Sep 18, 2019

Hotel Fenix Gran Meliá - The Leading Hotels of the World

  • Classic Room
  • Premium
  • Room
  • One Bedroom Suite Red Level Lounge Access
  • Gran Premium with Jacuzzi Red Level Lounge Access
  • Suite
  • Supreme
  • Junior Suite Red Level Lounge Access
  • Deluxe Junior Suite Red Level Lounge Access
  • Presidential Double Room
  • Suite, 1 Bedroom (Red Level Lounge Access 2 Adults & 2 Children)
  • Suite, 1 Bedroom (Red Level Lounge Access 2 Adults & 1 Child)
  • Suite, 1 Bedroom (Red Level Lounge Access 3Adults & 1Child)
  • Suite, 2 Bedrooms
  • Family Room
  • Family Room
  • Penthouse (Suite Red Level Lounge Access 4Adults)
  • Penthouse (2 Adults + 2 Children)
  • Penthouse (3 Adults + 1 Child)
  • One Bedroom Master Suite Red Level (2Adults & 1Kid)
  • Presidential Penthouse (Suite Red Level Lounge Access 2Adults & 2Kids)
  • Presidential Penthouse (Suite Red Level Lounge Access 3Adults & 1Kid)
  • Premium Room (3 Adults)
  • Premium Room (2 Adults + 1 Child)
  • Deluxe Room (Level 3 Adults)
  • Deluxe Room (Red Level 2 Adults + 1 child)
  • Suite, 2 Bedrooms (Red Level 4 Adults + 1 Child)
  • Presidential Suite (Red Level penthouse 2 Adults+1Child)
  • Penthouse (2 Adults + 1 Child)

What’s around Hotel Fenix Gran Meliá - The Leading Hotels of the World

Landmarks

  • In Salamanca
  • El Retiro Park - 12-minute walk
  • Gran Via Street - 15-minute walk
  • Thyssen-Bornemisza National Museum - 16-minute walk
  • Prado Museum - 19-minute walk
  • Puerta del Sol - 22-minute walk
  • Plaza Mayor - 27-minute walk
  • Museo Nacional Centro de Arte Reina Sofia - 27-minute walk

Getting around

  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) 20-min drive
  • Madrid Recoletos Station 5-min walk
  • Nuevos Ministerios Station 29-min walk
  • Madrid Atocha Station 29-min walk
  • Colon Station 4-min walk
  • Serrano Station 5-min walk
  • Velazquez Station 8-min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 203 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • On-site self-parking (EUR 35.00 per day)

Offsite

  • Area shuttle*

Payment types at the property

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness facilities
  • Spa treatment room(s)
  • Health club
Working away
  • 24-hour business centre
  • Conference space
  • Conference space size (feet) - 1292
  • Conference space size (meters) - 120
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers: 1
  • Year Built – 1953
  • Lift
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • French
  • Italian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Bidet
  • Designer toiletries
  • Hair dryer
Be entertained
  • 37-inch plasma TV
  • Satellite TV channels
  • DVD player
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Restaurant Caray – On-site restaurant.

DRY Martini – On-site cocktail bar.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
The property is a member of the Leading Hotels of the World.

Hotel Fenix Gran Meliá - The Leading Hotels of the World’s small print

Also known as

  • Gran Melia Fenix Hotel Madrid
  • Gran Melia Fénix Leang s Worl
  • Hotel Fenix Gran Meliá
  • Gran Melia Fénix The Leading Hotels of the World
  • Hotel Fenix Gran Meliá - The Leading Hotels of the World Hotel
  • Hotel Fenix Gran Meliá - The Leading Hotels of the World Madrid
  • Hotel Fenix Gran Meliá
  • Gran Melia Fénix The Leading Hotels of the World
  • Hotel Fenix Gran Meliá - The Leading Hotels of the World Hotel
  • Hotel Fenix Gran Meliá - The Leading Hotels of the World Madrid
  • Gran Melia Fenix Hotel
  • Gran Melia Fenix Madrid
  • Gran Melia Fénix Leading Hotels World Hotel Madrid
  • Gran Melia Madrid
  • Gran Melia Hotel Madrid
  • Gran Melia Fénix Leading Hotels World Hotel
  • Gran Melia Fénix Leading Hotels World Madrid
  • Gran Melia Fénix Leading Hotels World

Policies

Cash transactions at this property cannot exceed EUR 2500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless checkout are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Optional extras

Self-parking costs EUR 35.00 per day

Buffet breakfast is offered for an extra charge of EUR 30 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of EUR 105 per vehicle (one way)

Local area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Fenix Gran Meliá - The Leading Hotels of the World

  • Does Hotel Fenix Gran Meliá - The Leading Hotels of the World offer free cancellation for a full refund?
    Yes, Hotel Fenix Gran Meliá - The Leading Hotels of the World does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Hotel Fenix Gran Meliá - The Leading Hotels of the World currently open?
    This property is closed until 30 June 2021 (date subject to change).
  • What are the cleanliness and hygiene measures currently in place at Hotel Fenix Gran Meliá - The Leading Hotels of the World?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Fenix Gran Meliá - The Leading Hotels of the World?
    Yes. Self-parking costs EUR 35.00 per day.
  • Are pets allowed at Hotel Fenix Gran Meliá - The Leading Hotels of the World?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Hotel Fenix Gran Meliá - The Leading Hotels of the World?
    You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
  • Are there restaurants at or near Hotel Fenix Gran Meliá - The Leading Hotels of the World?
    Yes, there's an on-site restaurant, Restaurant Caray. Nearby restaurants include Ten Con Ten (3-min walk), Salón Cascabel (3-min walk) and Rocambolesc (3-min walk).
  • Is an airport shuttle service offered by Hotel Fenix Gran Meliá - The Leading Hotels of the World?
    Yes, an airport shuttle is available. The charge is EUR 105 per vehicle one way.
  • Is there an on-site casino at Hotel Fenix Gran Meliá - The Leading Hotels of the World?
    No, this hotel doesn't have a casino, but Casino Gran Via (19-min walk) and Casino de Madrid (19-min walk) are both nearby.
  • What is there to do at Hotel Fenix Gran Meliá - The Leading Hotels of the World and nearby?
    Maintain your daily exercise routine at the health club.

Recent reviews

Superb 9.2 From 324 reviews

Exceptional 10.0
Stay here! :)
Fantastic and characterful hotel that chills you out from the heat and bustle of Madrid.
Paul, gb2 night trip
Very good 8.0
Madrid short stay
Location was a little way out of the main city areas, but quiet. Not a great selection of restaurants nearby, but would be good for shopping. Hotel was very nice, but everything within is very expensive.... WiFi a bit intermittent, staff and turn-down service superb
alan, gb3 night romance trip
Good 6.0
Nice hotel, very traditional feel. Lobby area could be more grander
gb2 night trip
Exceptional 10.0
Fantastic hotel
Very central, fantastic facilities and very nice staff
gb1 night trip
Fair 4.0
Expensive for the room size you receive.
Very disappointed with our second stay here. The first stay, the room was OK, small and not worth the £200 plus we paid for it. However it was clean and the breakfast was high quality and generous. However on our return leg we were initially offered a room that really has no place in the hotel business let alone a 5 star hotel. It was so small, there wasn't room for a bedside unit on one side. Added to that the bathroom was so small you actually had to climb over the bidet to get to the toilet. The final straw was the description of a courtyard view. What does that bring to mind? A sheltered spot, maybe a fountain playing? No, this was the central light well of the building with an awesome view of bedroom windows and a fire escape staircase. Needles so I say we complained and were moved fairly promptly to a room similar to the one on our first stay. So the question is, why were we initially offered such a small room when better rooms were available? Do the Spanish still hate the English? Do they think we won't complain and simply accept what we're offered? Either way, it left a sour taste and sullied the end of our holiday.
Alan, gb1 night romance trip
Exceptional 10.0
Nice hotel close to the city centre
Greatly located within close proximity to most tourist attractions. Had a really nice stay and would reccomend!
George, gb1 night trip
Exceptional 10.0
Lovely hotel in an excellent location to experience Madrid. Staff very friendly and attentive ... would certainly recommend.
gb3 night trip
Very good 8.0
A very nice hotel. Good position in Town Good breakfast Helpful staff Only poor thing was lack of a view
G, gb3 night trip
Exceptional 10.0
The furnishings, view from the window, staff and service was excellent.
us3 night family trip
Exceptional 10.0
Great
Highly recommended. Great location and great service.
George, us1 night trip

Hotel Fenix Gran Meliá - The Leading Hotels of the World