The London NYC, New York

Great Hotel with Huge Rooms and they make Superb Bloody Mary's. Highly recommended.

Great location, a few blocks from Times Square, Central Park etc Food expensive and average but the Hotel rooms were great and very clean.

Mixed emotions regarding our stay at The London. Room size is absolutely fantastic. NYC is a place of tiny hotel rooms and this hotel has very spacious rooms with separate living areas. This alone makes it stand out among other high end hotels in NYC. When we arrived we found a BUNCH of long hairs all over the bathroom floor and our bed. Contacting the reception they sent a person to do a full service but when we came back the floors still had hairs. This is not acceptable in terms of cleanliness and especially not in a five star hotel. The staff at the hotel come across as uninterested. We hardly had any contact with any staff inspite of staying 6 nights. No one says hi or gives you a smile when you walk into the hotel and in general the interaction with staff at the front desk was not welcoming. I did get help from one person with cutting a tag off something I had purchased and she was friendly but I am sad to say this was an exception. To be fair, NYC service staff in general has been shockingly arrogant. Overall the hotel gets a big plus due to its spacious rooms and separate living space and the cleanliness did improve throughout the stay. However I hope management notes that the service needs to improve and the staff needs to be reminded that a hotel wins and loses visitors based on how it welcomes and takes care of them. We stayed at the Viceroy after and wished we would have stayed with The London. This is purely due to the rooms.

Great location, excellent hotel. Although it feels a bit business like in the bar. But we didn't mind that

Gray location but shame no baths or area to relax in lobby