The Collective Canary Wharf

Photo gallery for The Collective Canary Wharf

Primary image
Indoor pool
One Bedroom Flat | Memory-foam beds, in-room safe, laptop workspace, blackout curtains
Premium Studio | Memory-foam beds, in-room safe, laptop workspace, blackout curtains
Premium Studio | Memory-foam beds, in-room safe, laptop workspace, blackout curtains

Overview of The Collective Canary Wharf

The Collective Canary Wharf

4.0 star property
4-star hotel with indoor pool, near O2 Arena

7.4/10 Good

495 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Kitchenette
  • Non-smoking
The price is £105
Price available on 6/11/2022
Map
20 Crossharbour Plaza, London, England, E14 9YF
Main amenities
  • Weekly housekeeping
  • Indoor pool
  • Fitness centre
  • Sauna
  • Steam room
  • Self parking
  • Business centre
  • 24-hour front desk
  • Library
  • Communal living room
  • Front desk safe
  • Self-serve laundry
For families
  • Kitchenette
  • Television
  • Laundry facilities
  • Blackout curtains
  • Lift
  • Limited housekeeping

Room options

About this area

What's nearby

  • In Canary Wharf
  • ExCeL Exhibition Centre - 13 min drive
  • Tower of London - 14 min drive
  • Tower Bridge - 15 min drive
  • Westfield Stratford City - 15 min drive
  • Liverpool Street - 11 min drive
  • London Stadium - 11 min drive
  • The Shard - 20 min drive
  • London Bridge - 22 min drive
  • O2 Arena - 12 min drive
  • St. Paul's Cathedral - 23 min drive

Getting around

  • London (LCY-London City) - 12 min drive
  • London (STN-Stansted) - 45 min drive
  • London (LTN-Luton) - 58 min drive
  • Heathrow Airport (LHR) - 68 min drive
  • Gatwick Airport (LGW) - 71 min drive
  • London Limehouse Station - 6 min drive
  • Shadwell Station - 7 min drive
  • Wapping Overground Station - 8 min drive
  • Crossharbour Station - 4 min walk
  • South Quay Station - 6 min walk
  • Mudchute Station - 9 min walk

Restaurants

  • Taylor St Baristas - 3 min walk
  • Lemongrass Kitchen - 5 min walk
  • Byblos Harbour - 5 min walk
  • The George - 5 min walk
  • Capeesh - 5 min walk

About this property

The Collective Canary Wharf

4-star hotel in the heart of Canary Wharf, rejuvenated in 2019
The Collective Canary Wharf is located close to O2 Arena, and provides a library, laundry facilities and a fitness centre. For some rest and relaxation, visit the sauna or the steam room. In addition to a business centre, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool
  • Self-parking (surcharge), express check-out and a lift
  • Smoke-free property, a TV in the lobby and a front desk safe
  • Multilingual staff, luggage storage and a 24-hour front desk
  • Guest reviews give good marks for the pool, helpful staff and location
Room features
All guest rooms at The Collective Canary Wharf boast comforts, such as laptop-compatible safes and Laptop workspace, in addition to amenities, such as complimentary wireless Internet access and complimentary bottled water.
More amenities include:
  • Showers, free toiletries and hairdryers
  • 32-inch LED TVs with cable channels
  • Kitchenettes, fridges and stovetops

Languages

English, French, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 151 rooms
  • Arranged over 20 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (18 years old and younger) are not allowed

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (GBP 12 per night)
  • On-site parking is limited

Other information

  • Smoke-free property

Property amenities

Working away

  • Business centre
  • Co-working spaces

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Built in 2019
  • Safe-deposit box at front desk
  • Library
  • Television in common areas
  • Communal living room
  • Fitness centre
  • An indoor pool
  • Sauna
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • English
  • French
  • Italian
  • Spanish

Room amenities

Be entertained

  • 32-inch LED TV
  • Cable TV channels

Home comfort

  • Heating
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Memory-foam mattress
  • Bed sheets provided

Freshen up

  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi

Food and drink

  • Fridge
  • Kitchenette
  • Stovetop
  • Free bottled water
  • Cookware, dishes and utensils

More

  • Weekly housekeeping
  • In-room safe (laptop compatible)

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Parking

  • Self-parking costs GBP 12 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) guidelines.

Policies

Only registered guests are allowed in the guestrooms.

Long-term renters welcome.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher and a smoke detector on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

The Collective Canary Wharf Hotel
The Collective Canary Wharf London
The Collective Canary Wharf Hotel London

Frequently asked questions

Does The Collective Canary Wharf offer free cancellation for a full refund?
Yes, The Collective Canary Wharf does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Collective Canary Wharf?
As of 7 Oct 2022, prices found for a 1-night stay for 2 adults at The Collective Canary Wharf on 6 Nov 2022 start from £105, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Collective Canary Wharf?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Collective Canary Wharf?
Yes, there's an indoor pool.
Are pets allowed at The Collective Canary Wharf?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Collective Canary Wharf?
Yes. Self-parking costs GBP 12 per night. Parking spaces may be limited.
What are the check-in and check-out times at The Collective Canary Wharf?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
What is there to do at The Collective Canary Wharf and nearby?
The Collective Canary Wharf has an indoor pool and a sauna, as well as a steam room.
Are there restaurants at or near The Collective Canary Wharf?
Yes. Nearby restaurants include Taylor St Baristas (3-min walk), Lemongrass Kitchen (5-min walk) and Byblos Harbour (5-min walk).
Does The Collective Canary Wharf have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchenette is available in every room, and also includes a stovetop, a fridge and cookware.
What's the area around The Collective Canary Wharf like?
The Collective Canary Wharf is in Canary Wharf, a short 4-minute walk from Crossharbour Station. Travellers say that this hotel is in a good location.

Overall score and ratings

7.4

Good

7.9/10

Cleanliness

7.6/10

Staff & service

7.9/10

Amenities

7.7/10

Property conditions & facilities

7.5/10

Eco-friendliness

2/10 Poor

J L, 1-night trip
Verified Hotels.com guest review

6/10 Good

Overall our stay was ok but for the price we expected more. We have written this in a complaint to the manager: - On arrival in the room there were no plates, kitchen utensils or cafetiere. The coffee required a cafetiere. - I had to go down 3 times to the reception to sort out the missing items, twice for trying to get a cafetiere - The cafetiere spout was broken and sharp - Our shower door was broken which meant it wouldn't close properly - It was very noisy due to people gathering by the lifts. We understand this to a point but after 11pm at night it is disruptive.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Carlene, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Paul, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Millie, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Staff do not care about your comfort
Arrived in my room to find blood on the bed sheets but was told I couldn’t change rooms and that there was no house keeping in the evening it new sheets could be provided if I was happy to change them myself. The girl who bought the sheets to my room had more sense and Oli tested to change them for me. I stayed for three nights and at no point was my room cleaned or towels and bedding changed despite having the sign out on the door and even asking reception and being reassured it would be cleaned. Facility’s are ok but pokey and the lifts are a little strange but the staff just do not care.
3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Thomas, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

A great find.
This was a great find and I'll definitely use it again. Staff really helpful, felt safe and welcoming.
Alan, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

We stayed on the 16th floor. The reception was seamless and the place was cozy. Though there was no air conditioner, we opened the window to the London skyline
Dexter, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

It was amazing, we only stayed for one night, the only issue was the tv, wasn’t working for some reason. Apart from that, all good
Jendell, 1-night trip
Verified Hotels.com guest review