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All properties in Surabaya, East Java, Indonesia

Shangri-La Surabaya

Luxury hotel with 5 restaurants, near Surabaya Town Square

  • Free WiFi and free parking
From
£41

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  • Pool
  • Pool
  • Pool
  • Bathroom
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9.0.Superb.
  • The breakfast is excellent, the staff are very friendly, good location and good price, we…

    Jan 7, 2021

  • This what you expect to get from a five star hotel. Absolutely satisfying experience and…

    Oct 18, 2019

See all 72 reviews

Official standards

This property advises that it adheres to Shangri-La Cares (Shangri-La) and Bureau Veritas (third-party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 368 guestrooms
  • Daily housekeeping
  • 5 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Nightclub

For families

  • Children's pool
  • Playground on site
  • Children's club (free)
  • Rollaway/extra beds (surcharge)
  • Fridge
  • Connecting/adjoining rooms available

What’s around

  • Surabaya Town Square - 25-minute walk
  • Surabaya Zoo - 40-minute walk
  • Ciputra World Mall - 7-minute walk
  • Mpu Tantular Museum - 40-minute walk
  • Royal Plaza Surabaya - 2.7 mi / 4.3 km
  • BG Junction - 3 mi / 4.8 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room, 1 King Bed
  • Executive Room, 1 King Bed
  • Horizon Club Deluxe 1 King
  • Deluxe Room, 2 Single Beds
  • Horizon Club Executive 1 King
  • Executive Suite
  • Horizon Club, Deluxe Room, 2 Single Beds

Location

  • Surabaya Town Square - 25-minute walk
  • Surabaya Zoo - 40-minute walk
  • Ciputra World Mall - 7-minute walk

What’s around

Landmarks

  • Surabaya Town Square - 25-minute walk
  • Surabaya Zoo - 40-minute walk
  • Ciputra World Mall - 7-minute walk
  • Mpu Tantular Museum - 40-minute walk
  • Royal Plaza Surabaya - 2.7 mi / 4.3 km
  • BG Junction - 3 mi / 4.8 km
  • Tunjungan Plaza - 3.7 mi / 5.9 km
  • Surabaya Plaza Shopping Mall - 3.8 mi / 6.1 km
  • Pakuwon Mall - 3.9 mi / 6.3 km
  • Grand City Surabaya - 4.1 mi / 6.7 km
  • Galaxy Mall - 6.4 mi / 10.3 km

Getting around

  • Surabaya (SUB-Juanda) 18-min drive
  • Surabaya Gubeng Station 7-min drive
  • Surabaya Pasar Turi Station 20-min drive
  • Free area shuttle

At a glance

Hotel size

  • This hotel has 368 rooms
  • This hotel is arranged over 17 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The check-in location differs from the property location. To check in, go to Horizon Lounge for Horizon Guests Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast based on the registered number of guests in the room. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • No cots (infant beds)
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • On-site valet parking (USD 5 per day)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)

Food and drink

  • 5 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 3
  • Full-service spa
  • Spa treatment room(s)
  • Playground on site
  • Tennis lessons on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Nightclub
  • Waterslide
  • Health club
  • Tennis on site
  • Spa tub
  • Free pool cabanas
  • Steam room
  • Pool sunloungers
  • Sauna
  • Pool umbrellas

Working away

  • Business centre
  • Number of meeting rooms - 14
  • Conference space
  • Conference space size (feet) - 17255
  • Conference space size (meters) - 1603
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Year Built – 1995
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair-width doorways

Languages Spoken

  • English
  • Indonesian

In the room

Home comforts

  • Air conditioning
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • 49-inch Smart televisions
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

CHI, The Spa has 6 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Dining

JAMOO – This restaurant serves breakfast, lunch and dinner.

Nishimura – This restaurant serves lunch and dinner. Open daily.

Sapore Osteria – This restaurant only serves dinner. Open daily.

Shang Palace – This restaurant serves lunch and dinner. Open daily.

Desperados Bar & Grill – This restaurant only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Playground on site
  • Tennis lessons on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby

Small print

Also known as

  • Shangri-la Hotel Surabaya
  • Shangri-La Surabaya Hotel
  • Shangri la Hotel Surabaya
  • Shangri-La Surabaya Surabaya
  • Shangri-La Surabaya Hotel Surabaya
  • Shangri-la Surabaya
  • Shangri-La Hotel Surabaya Java
  • Shangri La Surabaya
  • Surabaya Shangri La
  • Shangri-La Surabaya Hotel
  • Shangri la Hotel Surabaya
  • Shangri-La Surabaya Surabaya
  • Shangri-La Surabaya Hotel Surabaya

Optional extras

Valet parking costs USD 5 per day

Rollaway beds are available for USD 61.0 per night

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool access available from 6:00 AM to 8:00 PM.

Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector, a security system and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless checkout are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Shangri-la Hotel Surabaya does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spaces may be limited.
  • Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 8:00 PM.
  • Sorry, neither pets and nor service animals are allowed.
  • You can check in from 2:00 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
  • Yes, there are 5 on-site restaurants. Nearby restaurants include Bakerzin (7-min walk), Bakwan Kapasari (7-min walk) and Sushi Tei (7-min walk).
  • Practise your swing on the tennis courts. Additional recreation on-site includes yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Shangri-la Hotel Surabaya also has a nightclub, a water slide and a sauna, as well as a steam room, a picnic area and a garden.
9.0.Superb.
  • 2.0.Poor

    Woken at 6am

    I use the Shangri-La group regularly on my travels but won't be using this one again. At 6am on the 2nd day of my stay I was woken by the extremely loud PA system of the mass exercise class organised by the hotel on it's tennis court. This continued for an hour during which time it was impossible to sleep if you were on the wrong side of the hotel. I complained several times to no avail, when I asked about this at reception they confirmed that this class took place several times a week. I will avoid in future.

    gary, 2 night business trip, Jan 22, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great Hotel

    Great hotel with excellent service. The excutive lounge is excellent with amazing canopies.

    Mark, 4 night business trip, May 26, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent.

    Very calm and nice

    KOSEN, 1 night family trip, Nov 8, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Exclusive Stay

    One of the most premium hotels in Surabaya.

    Nicholas Ren Sheng, 1 night business trip, Aug 31, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Limitation during covid pandemic.

    Nice stay for 1 night during covid pandemic. Must walk to outdoor parking area due to covid19 pandemic. Basement parking areas are closed.

    1 night business trip, Aug 18, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Quiet clean lush garden with huge land and stand alone with much privacy. Good value for money. The Horizon lounge was a pleasant exclusive experience with good choice of food and beverages for breakfast, high tea and cocktails. Personnel very courteous and welcoming attitude. Lucky at front desk of horizon lounge made our stay at the hotel most memorable by addressing the issue with our bedsheets with a generous upgrade. Will definitely stay again at the Shangrila in Surabaya and other other locations. Excellent choice.

    DannyChin, 3 night trip with friends, Dec 26, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    First rate hotel with excellent service, great location and amazing restaurants inside the property

    5 night business trip, Sep 12, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    All staffs were kind and nice. The gym and swiming pool were also good

    4 night business trip, Jul 30, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Check in service was super good Towels are very old and need to be updated.

    1 night trip, Mar 20, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The room was very clean.The staff were very helpful and always assisting when needed help.

    Khai, 3 night romance trip, Mar 19, 2019

    Verified Expedia guest review

See all 72 reviews