Dreams Natura Resort & Spa - All Inclusive

Photo gallery for Dreams Natura Resort & Spa - All Inclusive

Primary image
On the beach, white sand, beach massages, kayaking
4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)

Overview of Dreams Natura Resort & Spa - All Inclusive

VIP Access

Dreams Natura Resort & Spa - All Inclusive

4.5 star property
Puerto Morelos beachfront hotel with free water park, spa

8.0/10 Very good

448 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
Map
Sm 31, Mz 03, Lote 101-21, Km 332, Carretera Cancun-Tulum, Puerto Morelos, QROO, 77500
Main amenities
  • Daily housekeeping
  • On the beach
  • 8 restaurants and 7 bars/lounges
  • Full-service spa
  • 4 outdoor pools and 2 spa tubs
  • Lazy river
  • Free water park
  • Free children's club
  • Free supervised childcare
  • Health club
  • Sauna
  • Steam room
For families
  • Free cots/infant beds
  • Supervised childcare (free)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Ventura Park Cancun - 18 min drive
  • Delfines Beach - 25 min drive
  • El Rey Ruins - 27 min drive
  • Aquaworld - 29 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 30.1 miles/48.5 km

About this property

Dreams Natura Resort & Spa - All Inclusive

At Dreams Natura Resort & Spa - All Inclusive, you can spend time at the beach getting a beach massage, plus you'll have access to on-site kayaking. There's plenty of fun with the 4 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials and body scrubs. World Cafe Buffet, one of 8 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 7 bars/lounges, an outdoor pool and a lazy river.

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Land activities

Access to 9-hole golf course
1 round of golf during stay for guests ages 13 years old and older
Golf green fees

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
On-site antigen/rapid COVID-19 testing is available for a USD 35 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 553 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free supervised childcare
  • Free children's club

Pets

  • Pets allowed (dogs only, 1 per room, up to 22 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls and off-lead area available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site parking only available on request
  • Free secured, uncovered on-site self-parking
  • Free secured, uncovered on-site valet parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:30 AM
  • 8 restaurants
  • 7 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Lazy river
  • Playground
  • Free supervised childcare/activities
  • Children's menu
  • Children's games
  • Toys
  • Lifeguard on site

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Kayaking
  • Ziplining
  • Shopping
  • Access to nearby outdoor pool

Working away

  • 3 meeting rooms
  • Computer station
  • Conference centre (12208 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2020
  • ATM/banking
  • Garden
  • Terrace
  • Health club
  • 4 outdoor pools
  • Free water park
  • Arcade/games room
  • Full-service spa
  • Lazy river
  • 2 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Wine-tasting room

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 40-inch Smart TV

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Free rollaway/extra bed

Freshen up

  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Guidebooks/recommendations

Special features

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Land activities

Access to 9-hole golf course
1 round of golf during stay for guests ages 13 years old and older
Golf green fees

Spa

Dreams SPA by Pevonia has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

World Cafe Buffet – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Himitsu (Pan-Asian) – This restaurant specialises in Pan-Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Bluewater Grill – This poolside restaurant specialises in barbecue and serves brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Bordeaux (French cuisine) – This restaurant specialises in French cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Oceana – Overlooking the garden, this restaurant specialises in seafood and serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.

Fees & policies

Optional extras

  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 65 per night
  • Pets are allowed for an extra charge of USD 65 per pet, per night

Parking

  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

On-site antigen/rapid COVID-19 testing is available for a USD 35 fee; reservations are required for on-site testing.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property accepts credit cards. Cash is not accepted.

A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on 25 December.

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Now Natura Riviera Cancun
Now Natura Riviera Cancun Puerto Morelos
Now Natura Riviera Cancun Hotel Puerto Morelos
Now Natura Riviera Cancun Hotel

Frequently asked questions

Overall score and ratings

8.0

Very good

9.4/10

Cleanliness

8.8/10

Staff & service

8.5/10

Amenities

9.0/10

Property conditions & facilities

8.9/10

Eco-friendliness

10/10 Exceptional

Dustin, 5-night trip
Verified Hotels.com guest review

6/10 Good

Laura, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Lionel, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

ELKIN, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Antonio, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Dreams Natura Cancun
Great place to stay and relax. If you like a smaller manageable resort, Dreams Natura is for you. Main lobby has entertainment nightly and the most enjoyable breeze from the ocean. Service is great and they make you feel like home.
Anthony, 6-night family trip
Verified Hotels.com guest review

8/10 Very good

Juan Carlos, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

minesh, 9-night family trip
Verified Hotels.com guest review

4/10 Fair

Andrew, 1-night trip
Verified Hotels.com guest review

8/10 Very good

The place is excellent, the beach wasn’t.
Jose, 4-night family trip
Verified Expedia guest review