Skip to main content.
All properties in Surabaya, East Java, Indonesia
1 room, 2 adults

Grand Mercure Surabaya

4.5-star4.5 stars
Great for families

Good to know

  • Free cots/infant beds
  • Highchair
  • Children's pool
  • Connecting/adjoining rooms available
JL AHMAD YANI NO 71, MARGOREJO, Surabaya, 60250, Indonesia

Luxury hotel with outdoor pool, near Royal Plaza Surabaya
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cots/infant beds
    • Highchair
    • Children's pool
    • Connecting/adjoining rooms available
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

Grand Mercure Surabaya

from £33
  • Deluxe Double Room, 1 Double Bed, City View
  • Deluxe Room, 2 Single Beds, City View
  • Superior Double Room, 1 Double Bed
  • Superior Room, 2 Single Beds

What’s around Grand Mercure Surabaya

Landmarks

  • Royal Plaza Surabaya - 11-min walk
  • Surabaya Town Square - 35-min walk
  • Surabaya Zoo - 40-min walk
  • Tunjungan Plaza - 4.2 mi / 6.8 km
  • Grand City Surabaya - 4.7 mi / 7.6 km
  • Pasar Atum Mall - 6.4 mi / 10.3 km
  • Galaxy Mall - 6.9 mi / 11.1 km
  • Pakuwon Mall - 7.1 mi / 11.5 km

Getting around

  • Surabaya (SUB-Juanda) 30-min drive
  • Surabaya Gubeng Station 26-min drive
  • Surabaya Pasar Turi Station 28-min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 243 rooms

Arriving/leaving

  • Check-in time 2:00 PM-noon
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 17

Travelling with others

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free on-site self-parking

  • Free on-site valet parking

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Health club
Working away
  • Number of meeting rooms - 9
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Porter
Facilities
  • Lift
  • ATM/banking
Accessibility
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
Languages Spoken
  • English
  • Indonesian

In the room

Home comforts
  • Air conditioning
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 55-inch Smart televisions
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Grand Mercure Surabaya’s small print

Also known as

  • Grand Mercure Surabaya Hotel
  • Grand Mercure Surabaya Hotel Surabaya
  • Grand Mercure Surabaya Surabaya
  • Grand Mercure Surabaya Hotel Surabaya
  • Mercure Surabaya Surabaya
  • Grand Mercure Surabaya Hotel
  • Grand Mercure Surabaya Surabaya

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pool access available from 6:00 AM to 8:00 PM.

Children under 17 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless checkout are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Deposit: IDR 500000 per accommodation, per night

  • Valentine's Day (14 February) Gala Dinner per adult: IDR 288000
  • Valentine's Day (14 February) Gala Dinner per child: IDR 0 (from 17 to 18 years old)
  • Shuttle transfer per adult: IDR 273000 (one-way)
  • Shuttle transfer per child: IDR 273000 (one-way), (from 17 to 18 years old)

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Rollaway beds are available for IDR 423500.0 per night

Buffet breakfast is offered for an extra charge of IDR 158000 for adults and IDR 79000 for children (approximately)

Airport shuttle service is offered for an extra charge of IDR 273000 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grand Mercure Surabaya

  • Does Grand Mercure Surabaya offer free cancellation for a full refund?
    Yes, Grand Mercure Surabaya does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Grand Mercure Surabaya?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Grand Mercure Surabaya?
    Yes, there's free self and valet parking.
  • Is there a pool at Grand Mercure Surabaya?
    Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 8:00 PM.
  • Are pets allowed at Grand Mercure Surabaya?
    Sorry, neither pets and nor service animals are allowed.
  • What are the check-in and check-out times at Grand Mercure Surabaya?
    You can check in from 2:00 PM - noon. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Grand Mercure Surabaya?
    Yes, there's an on-site restaurant. Nearby restaurants include Coffee Toffee (6-min walk), Mango Terrace Resto (10-min walk) and Titik Koma Coffee (2.1 mi).
  • Is an airport shuttle service offered by Grand Mercure Surabaya?
    Yes, an airport shuttle is available. The charge is IDR 273000 per vehicle one-way.
  • What is there to do at Grand Mercure Surabaya and nearby?
    Grand Mercure Surabaya has an outdoor pool and a health club.

Recent reviews

Exceptional 10.0 From 1 reviews

Exceptional 10.0
Dony, id1 night trip

Grand Mercure Surabaya