Hilton Garden Inn Guatemala City

Photo gallery for Hilton Garden Inn Guatemala City

Primary image
In-room safe, desk, soundproofing, iron/ironing board
In-room safe, desk, soundproofing, iron/ironing board
In-room safe, desk, soundproofing, iron/ironing board
In-room safe, desk, soundproofing, iron/ironing board

Overview of Hilton Garden Inn Guatemala City

Hilton Garden Inn Guatemala City

4.0 star property
4-star hotel with restaurant, near Oakland Mall

8.6/10 Fabulous

664 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Refrigerator
The price is £66
Price available on 22/7/2022
Map
13 Calle 7 65 Zona 9, Guatemala City, 01009
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Fitness centre
  • Room service
  • 24-hour business centre
  • 12 meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Front desk safe
  • Corner/local shop
  • Snack bar/deli
For families
  • Children stay free
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Zona 9
  • U.S. Embassy in Guatemala - 11 min walk
  • Torre del Reformador - 20 min walk
  • Avenida La Reforma - 1 min drive
  • Embassy of Mexico in Guatemala - 4 min drive
  • El Obelisco - 3 min drive
  • Oakland Mall - 8 min drive
  • La Aurora Zoo - 10 min drive
  • Estadio Nacional Mateo Flores - 12 min drive
  • Teatro Nacional - 13 min drive
  • Kaminaljuyu - 16 min drive

Getting around

  • Guatemala City (GUA-La Aurora Intl.) - 13 min drive

About this property

Hilton Garden Inn Guatemala City

Located 2.2 mi (3.5 km) from the airport, Hilton Garden Inn Guatemala City puts you 0.6 mi (0.9 km) from U.S. Embassy in Guatemala and 1 mi (1.7 km) from Torre del Reformador. Guests can visit the fitness centre for a workout or grab a bite to eat at Garden Grille & Bar, which serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this upmarket hotel include a bar/lounge and a snack bar/deli. Fellow travellers love the helpful staff and restaurant.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 109 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 1 PM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
  • No stag or hen parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Free reception (selected days)
  • Shared microwave
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Local/corner shop

Working away

  • 24-hour business centre
  • 12 meeting rooms
  • Conference space (2239 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1993
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness centre

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Handrails in stairwells
  • Wheelchairs available on site
  • Hand-held showerheads
  • Portable shower seat
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar in shower
  • Wheelchair-width doorways
  • Well-lit path to entrance

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Garden Grille & Bar – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 15.40 for adults and USD 7.70 for children (approximately)
  • Late checkout can be arranged for an extra charge of USD 45.00 (subject to availability)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

Policies

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Guatemala Princess
Princess Guatemala
Princess Hotel Guatemala
Hotel Princess Guatemala/Guatemala City
Princess Hotel Guatemala City
Hilton Garden Inn Guatemala City Hotel
Hilton Garden Inn Guatemala City
Hilton Garden Guatemala City
Hilton Garden Inn Guatemala City Hotel
Hilton Garden Inn Guatemala City Guatemala City
Hilton Garden Inn Guatemala City Hotel Guatemala City

Frequently asked questions

Overall score and ratings

8.6

Fabulous

9.1/10

Cleanliness

8.9/10

Staff & service

9.0/10

Amenities

8.5/10

Property conditions & facilities

8.6/10

Eco-friendliness

8/10 Very good

Clean , staff friendly but view and airplane noise detracted.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Un lugar tranquilo!
Es limpio, la gente del lobby es bastante amable, llegamos antes de la hora del check in y nos dejaron ingresar sin ningún problema. Esta ubicado en un lugar tranquilo y muy central.
Isabela, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Friendly staff, great location
elli, 1-night romance trip
Verified CheapTickets guest review

10/10 Exceptional

The Staff is Amazing friendly, the best experience of my life
Gustavo, 4-night trip
Verified Ebookers guest review

8/10 Very good

Not what I expected
Bed was terrible it felt it had a hole in the middle of the bed. View was terrible look old for the price is best to look somewhere else
jose, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

The desk personnel were wonderful in every way.! All the service people were helpful, polite and charming. The food in the restaurant was excellent and graciously served. Also it’s very close to the airport so very convenient. Highly recommended!
Mary Louise, 1-night trip
Verified Expedia guest review

8/10 Very good

I came back again.
Good location, comfortable and clean. The staff was wonderfully helpful.
john, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Polly, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

I will return- good value
Great customer service. Food room service was great. Food was good. Check in was easy and quick. I booked 1-4 rooms, for three nights, spread out over a week while traveling about Guatemala. Rooms were clean, one room had dampness and smelled a bit musty. It was not bad enough to complain and we were too tired to switch rooms if it was possible. Other rooms smelt fine. Floors and bathrooms were clean. Marble showers were hot, good water flow. One bottle of water was provided along with coffee kit. We couldn't open the window in one of the rooms since it seemed to be off its hinges. Some windows had scaffolding in front of the window. Overall, it was good. No complaints. They also stored our luggage that we left behind for one night away. The one disappointment was that there is NO Shuttle to and from the airport. We chose this hotel over the other believing their advertised airport shuttle would pick us up. Not now, due to Covid. They will help you get a cab quickly though.
Polly, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Room was a bit small, and there was a busted lamp and phone did not work. Things got resolved promptly, but still had to walk downstairs to have maintenance come up and take care of it.
Valentin, 1-night family trip
Verified Orbitz guest review