4/10 Fair
21 May 2023
Disappointing stay
The staff were friendly and welcoming. The photos online are deceptive. The foyer and restaurant look great but the bedroom and bathroom were a bit shabby. The hallway down to the bedroom smelt of smoke on the first evening. The door to the bedroom looked worn/damaged. While inside the bathroom, there was a constant sound of running water on the first night. As though the shower above was continuously running. The restaurant menu was disappointing, there weren't many options. The prices for food and drinks were higher than anywhere we visited in the city centre. The service in the restaurant was sub par as the waitress had to be told to clear the plates away by the manager. My Fiance's food arrived about 10 minutes after my own. There isn't a big selection of spirits on the drinks menu and the Gin I originally chose wasn't in stock. After checking in, we asked the reception staff if they could recommend a company which provided tours of Ghent and Bruges. They were unable to do so. Most hotels usually provide recommendations of activities to do or sights to see.
Verified traveller
2-night trip
Verified Hotels.com guest review