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All properties in Acapulco, Guerrero, Mexico

Playa Suites

4-star beachfront hotel with outdoor pool, near Condesa Beach

  • Free WiFi in the lobby
From
£45

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  • Outdoor Pool
  • Outdoor Pool
  • Beach
  • Beach
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1 / 70Outdoor Pool
Av Costera Miguel Aleman No 123, Acapulco, 39670, GRO, Mexico
6.8.Good.
  • Poor check in. Was all inclusive but the food was very poor quality and the beer was like…

    Apr 12, 2021

  • Las instalaciones necesitan mantenimiento no fue lo que yo esperaba por lo que pague de…

    Jan 3, 2022

See all 310 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Safe
Dining options
Quiet
Shopping

The following facilities or services will be unavailable from October 25 2021 to March 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
    • Parking available
    • Pool
    • Free WiFi
    • Gym
    • Non-smoking
    • Air Conditioning

    Property highlights

    Main amenities

    • 488 smoke-free guestrooms
    • Daily housekeeping
    • On the beach
    • 2 restaurants and 2 bars/lounges
    • 1 outdoor pool
    • Breakfast available

    For families

    • Free cots/infant beds
    • Children's pool
    • Playground on site
    • Children's club (free)
    • Private bathroom
    • Separate sitting area

    What’s around

    • In Costera Acapulco
    • Condesa Beach - 1-min walk
    • Diana the Huntress - 4-min walk
    • Parque Papagayo - 22-min walk
    • La Quebrada Cliffs - 3.2 mi / 5.1 km
    • Playa Caletilla - 4.4 mi / 7.1 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Junior Suite
    • Bahia Suite
    • Estandar Suite

    What’s around

    Landmarks

    • In Costera Acapulco
    • Condesa Beach - 1-min walk
    • Diana the Huntress - 4-min walk
    • Parque Papagayo - 22-min walk
    • La Quebrada Cliffs - 3.2 mi / 5.1 km
    • Playa Caletilla - 4.4 mi / 7.1 km
    • Bahia de Puerto Marques - 7.2 mi / 11.6 km
    • Playa Revolcadero - 7.4 mi / 11.9 km
    • Majahua Beach - 7.7 mi / 12.4 km

    Getting around

    • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) 16-min drive
    map
    See on map
    Av Costera Miguel Aleman No 123, Acapulco, 39670, GRO, Mexico

    At a glance

    Hotel size

    • This hotel has 488 rooms
    • This hotel is arranged over 18 floors

    Arriving/leaving

    • Check-in time 3 PM-noon
    • Check-out time is noon

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18

    Children

    • Free children's club

    Pets

    • No pets or service animals allowed

    Internet

    • Free WiFi in public areas

    Parking

    • On-site valet parking (MXN 65 per night)
    • Wheelchair-accessible parking on site

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Taking the kids?

    • Children's club (free)

    Food and drink

    • Buffet breakfast daily (surcharge)
    • 2 restaurants
    • 2 bars/lounges
    • Coffee shop/café
    • Snack bar/deli
    • Beach bar

    Things to do

    • Beach sunloungers
    • Beach umbrellas
    • Number of outdoor pools - 1
    • Children's pool
    • Fitness facilities
    • Spa services on site
    • Playground on site
    • Waterskiing nearby
    • Beach towels
    • Pool sunloungers
    • Pool umbrellas

    Working away

    • Conference space
    • Meeting rooms
    • Conference space size (feet) - 5262
    • Conference space size (meters) - 489

    Services

    • 24-hour front desk
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Hair salon
    • Luggage storage
    • Wedding services

    Facilities

    • Number of buildings/towers: 2
    • Year Built – 1997
    • Lift
    • Safe-deposit box at front desk
    • Terrace

    Accessibility

    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking

    Languages Spoken

    • English
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Iron/ironing board (on request)

    Sleep well

    • Down comforter

    Things to enjoy

    • Separate sitting area
    • Balcony

    Freshen up

    • Private bathroom
    • Bath with shower
    • Free toiletries
    • Hair dryer (on request)

    Be entertained

    • Flat-screen TV
    • Satellite TV channels

    More

    • Daily housekeeping
    • In-room safe

    Special features

    All inclusive

    All-inclusive room rates at Playa Suites are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

    Spa

    Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body scrubs, body treatments and manicures and pedicures.

    Dining

    Las Gaviotas – This buffet restaurant specialises in international cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

    El Morro – This beachfront buffet restaurant serves lunch and light fare. Open daily.

    Fees & policies

    Optional extras

    • Buffet breakfast is offered for an extra charge of MXN 250.00 for adults and MXN 150.00 for children (approximately)

    ParkingPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
    • Valet parking costs MXN 65 per night

    Pool, spa & gym (if applicable)Pay at property

    You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
    • Children under 6 years old are not allowed in the swimming pool without adult supervision

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

    Enhanced food service safety measures are in place.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

    Policies

    Only registered guests are allowed in the guestrooms.

    Guests can rest easy knowing that there's a smoke detector on site.

    This property accepts credit cards, debit cards and cash.

    Also known as

    • Playa Suites Hotel Acapulco
    • Playa Suites Hotel
    • Playa Suites Acapulco
    • Playa Suites Hotel Acapulco
    • Playa Suites Acapulco
    • Playa Suites
    • Playa Resort Acapulco
    • Playa Hotel Acapulco
    • Playa Suites Acapulco Hotel Acapulco
    • Playa Suites Hotel
    • Playa Suites Acapulco
    • Playa Suites Hotel Acapulco

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Playa Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Valet parking costs MXN 65 per night.
    • Yes, there's an outdoor pool and a children's pool.
    • Sorry, neither pets nor service animals are allowed.
    • You can check in from 3 PM - noon. Check-out time is noon.
    • Yes, there are 2 on-site restaurants, featuring al fresco dining and international cuisine. The dining venue(s) will be unavailable from 25 October 2021 to 1 March 2022 (dates subject to change). Nearby restaurants include Starbucks (3-min walk), Mr. Lalo's (4-min walk) and Napoli (4-min walk).
    • During the winter, enjoy nearby recreation such as skiing and return when the snow melts for boat tours and waterskiing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a fitness centre. Playa Suites also has spa services.
    6.8.Good.
    • 8.0.Very good

      Todo, bien muy buena ubicación, limpio y confortable

      Marisol, 3 night family trip, Dec 26, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      El hotel es bueno sin embargo si tiene un area de oportunidad en el aire acondicionado estábamos en el último piso y el aire apenas funciona y hace muchísimo calor, al final no se nos permitió quedarnos en las instalaciones teníamos esq abandonar el hotel

      Monserrat, 1 night family trip, Dec 26, 2021

      Verified Hotels.com guest review

    • 4.0.Fair

      Le falta mantenimiento, la atención no es buena

      Ignacio, 4 night family trip, Oct 29, 2021

      Verified Hotels.com guest review

    • 2.0.Poor

      Mentiras y personal sin educación y criterio

      Para empezar necesitan actualizar sus fotos, nada que ver, todos nos decepcionamos al llegar, siguiente de que su personal sin educación, sin criterio, mal la verdad, la ropa de cama solo es una sábana. La peor situación fue que al salir se tuvo un problema con el retiro de brazaletes ya que el personal no se puso de acuerdo y al final no me pudieron ayudar, fueron groseros y con falta de criterio, sinceramente no lo recomiendo, para nuestro grupo de 26 personas no regresamos a este hotel, debut y despedida, en futuros eventos buscaremos otro hotel.

      Alejandra, 3 night trip with friends, Oct 21, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      The hotel is really run down. The only thing that made my experience great was the waiter alejandro he is the best very attentive and always happy other waiters either didn't help or looked like they didn't want to be there. The rooms definitely need upgrade couch was falling apart toilet seat was too small for toilet. Pool had sand in it and area that said adults only was full of kids. For an all inclusive not much was included food wasnt that good.

      Jessica Maria, 2 night romance trip, Oct 12, 2021

      Verified Expedia guest review

    • 2.0.Poor

      Muy caro para el tipo de hotel y pésima estancia.

      Muy mal estancia, mala atención del personal, el aire acondicionado no funcionaba, problemas con la regadera, problemas para facturar, solo tv abierta.

      Jorge, 2 night business trip, Oct 11, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Muy bueno

      Excelente

      Juan Manuel, 1 night trip, Oct 2, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Excelente

      Muy bueno

      Juan Manuel, 1 night trip, Oct 2, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Nice experience in Acapulco bay

      Great experience. One has to know thst is a old building with old everthing. But great location. Excellent view. Unbeatable beach location. Price was fantastic for what you get. All in all great experience

      Victor, 3 night trip with friends, Sep 3, 2021

      Verified Hotels.com guest review

    • 2.0.Poor

      the hotel is to old and durty the rooms durty an all broken the fornuture all broken the walls durty and damaged.etc etc .the food no good and no variety

      Nelva, 5 night family trip, Sep 2, 2021

      Verified Expedia guest review

    See all 310 reviews