Guests
All properties in Krakow, Lesser Poland Voivodeship, Poland

Novotel Krakow City West

4-star hotel with indoor pool, near National Museum

  • Free WiFi
From
£44

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

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  • Pool
  • Pool
  • Pool
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Armii Krajowej 11, Krakow, 30-150, Lesser Poland, Poland
8.8.Fabulous.
  • A 4 part review: Let's start with the basics - clean, well maintained, warm, got all the…

    Sep 24, 2020

  • The pool was not available to use on arrival due to a technical problem which was…

    Feb 23, 2020

See all 112 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser

Guests rated location

Quiet
Safe
Easy parking
Transport options

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services
    • Parking available
    • Pool
    • Free WiFi
    • Pet-friendly
    • Gym
    • Non-smoking

    Property highlights

    Main amenities

    • 305 smoke-free guestrooms
    • Housekeeping (on request)
    • Restaurant and bar/lounge
    • Indoor pool
    • Breakfast available
    • Free children's club

    For families

    • Children's pool
    • Playground on site
    • Children's club (free)
    • Connecting/adjoining rooms available
    • Television
    • Free toiletries

    What’s around

    • National Museum - 32-min walk
    • Main Market Square - 40-min walk
    • Cloth Hall - 41-min walk
    • St. Mary's Basilica - 42-min walk
    • Krakow Barbican - 44-min walk
    • Dragon's Den - 2.5 mi / 3.9 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Superior Room, 1 Queen Bed with Sofa bed (Novation)
    • Superior Room, 2 Single Beds (Novation)
    • Executive Room, 1 Queen Bed
    • Executive Twin Room, 2 Single Beds
    • Executive Room, 2 Double Beds

    What’s around

    Landmarks

    • National Museum - 32-min walk
    • Main Market Square - 40-min walk
    • Cloth Hall - 41-min walk
    • St. Mary's Basilica - 42-min walk
    • Krakow Barbican - 44-min walk
    • Dragon's Den - 2.5 mi / 3.9 km
    • Wawel Castle - 2.6 mi / 4.2 km
    • ICE Krakow Congress Centre - 2.7 mi / 4.3 km
    • Oskar Schindler Factory - 5.1 mi / 8.2 km
    • Wieliczka Salt Mine - 10.2 mi / 16.5 km

    Getting around

    • Krakow (KRK-John Paul II - Balice) 21-min drive
    • Krakow Lobzow Station 4-min drive
    • Krakow Zakliki Station 7-min drive
    • Krakow Plaszow Station 11-min drive
    • Free area shuttle
    map
    See on map
    Armii Krajowej 11, Krakow, 30-150, Lesser Poland, Poland

    At a glance

    Hotel size

    • This hotel has 305 rooms
    • This hotel is arranged over 11 floors

    Arriving/leaving

    • Check-in time 4:00 PM-2:00 AM
    • Check-out time is noon

    Restrictions related to your trip

    • Check COVID-19 restrictions.
    • Due to COVID-19, this property’s food and beverage options may be limited.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
    • Free children's club

    Pets

    • Pets allowed*
    • Food and water bowls available

    Internet

    • Free WiFi and wired Internet access in public areas
    • Free WiFi in rooms

    Parking

    • On-site self-parking (PLN 45 per night)
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Taking the kids?

    • Children's club (free)

    Food and drink

    • Buffet breakfast daily (surcharge)
    • Restaurant
    • Bar/lounge
    • Snack bar/deli
    • Barbecue grills

    Things to do

    • Indoor pool
    • Children's pool
    • Fitness facilities
    • Spa services on site
    • Free bicycles on site
    • Playground on site
    • Arcade/game room

    Working away

    • Business centre
    • Number of meeting rooms - 5
    • Conference space
    • Computer station

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage
    • Multilingual staff

    Facilities

    • Lift
    • ATM/banking
    • Safe-deposit box at front desk
    • Garden
    • Picnic area
    • Terrace
    • Library
    • Television in common areas

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair accessible
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Wheelchair-accessible path to lift
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible pool
    • Wheelchair-accessible meeting spaces/business centre
    • Wheelchair-accessible on-site restaurant

    Languages Spoken

    • English
    • Polish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Minibar
    • Coffee/tea maker
    • Iron/ironing board (on request)

    Sleep well

    • Hypo-allergenic bedding available
    • Blackout drapes/curtains
    • Soundproofed rooms

    Things to enjoy

    • In-room massage available

    Freshen up

    • Deep soaking bathtub
    • Free toiletries
    • Hair dryer

    Be entertained

    • TV
    • Satellite TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Spa

    Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and sports massages.

    Dining

    Novo2 – This restaurant serves breakfast, lunch and dinner.

    Awards and affiliations

    This property has signed the UNESCO Sustainable Tourism Pledge.

    Fees & policies

    Optional extras

    • Buffet breakfast is offered for an extra charge of PLN 59 per person (approximately)

    PetsPay at property

    • Pets are allowed for an extra charge of PLN 40 per pet, per night
    • Service animals exempt from fees

    ParkingPay at property

    • Self-parking costs PLN 45 per night

    Pool, spa & gym (if applicable)Pay at property

    • Pool access available from 2:00 PM to 10:00 PM
    • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

    Policies

    Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.

    The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Guests can rest easy knowing that there's a smoke detector on site.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash.

    Also known as

    • Novotel Krakow City West Hotel
    • Novotel Krakow City West Krakow
    • Novotel Krakow Bronowice Hotel Krakow
    • Novotel Krakow City West Hotel Krakow
    • Novotel Krakow City West
    • Krakow Novotel
    • Accor Krakow Bronowice
    • Novotel Krakow Bronowice Hotel Krakow
    • Novotel Krakow City West Hotel
    • Novotel Krakow City West Krakow
    • Novotel Krakow City West Hotel Krakow
    • Novotel Krakow City West Hotel

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Novotel Krakow City West does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Self-parking costs PLN 45 per night. Electric car charging is available.
    • Yes, there's an indoor pool and a children's pool. Guests have pool access from 2:00 PM to 10:00 PM.
    • Yes, pets are welcome. There's a charge of PLN 40 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
    • You can check in from 4:00 PM - 2:00 AM. Check-out time is noon.
    • Yes, there's an on-site restaurant, Novo2. The dining venue(s) will be unavailable from 1 July 2021 to 1 January 2022 (dates subject to change). Nearby restaurants include Restauracyjka Alibi (6-min walk), Marco (10-min walk) and Dolc&salato (12-min walk).
    • Have fun during the warmer months with activities such as cycling. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness centre and spa services. Novotel Krakow City West also has an arcade and a picnic area, as well as a garden.
    8.8.Fabulous.
    • 8.0.Very good

      Swimming pool was cold. Staff very good and friendly

      Neil, 3 night romance trip, Jan 4, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      I enjoyed it.

      This hotel may be slightly further out from the centre, but this helps make it great value for money. It’s convenient for the airport (less than 30 mins I’m busy traffic) and is very clean. It’s recently been refurbished and was very clean. The rooms are the usual spacious Novotel standard with a king size bed and a sofa bed too. The gym and pool have just been refurbished too and were if a good standard. I ate in the hotel restaurant Novo twice and the food was of a good standard. Prices ranges from 30 zloty for pasta up to around 75/80 zloty for steak. There’s a free minibus shuttle daily at 10am to the sister Novotel in the centre. This is around a ten min walk from the main tourist sights. It’s not the most exciting walk back to the hotel but it takes less than an hour on a decent road, or you can get the shuttle back in the evening. Uber was 12 zloty for the journey. I’d recommend this hotel for its comfort, price and cleanliness.

      Deborah, 5 night trip, Dec 4, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Spacious and quiet rooms

      Lovely hotel in a quiet area with secure car park. The room was spacious and very clean. Close to the city centre and other shops.

      Maryline, 1 night family trip, Oct 18, 2019

      Verified Hotels.com guest review

    • 8.0.Very good

      The room was nice Their was nothing I did not like

      2 night trip, Oct 2, 2019

      Verified Expedia guest review

    • 8.0.Very good

      It is a very well managed hotel staff are friendly and helpful hotel is kept very clean

      7 night family trip, Aug 12, 2019

      Verified Ebookers guest review

    • 10.0.Exceptional

      Attention to guests needs good. very helpful. good atmosphere

      5 night family trip, Jul 18, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Happy

      Amazing hotel, best breakfast in the city!

      simon, 1 night family trip, Jul 13, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Excellent hotel, location such friendly and helpful staff Would definitely recommend this hotel to family and friends

      Hayley, 2 night romance trip, Mar 19, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Wonderful stay at Novotel Krakow

      Perfect family hotel at a great price. The children were delighted when we arrived and were given the “Dragon Room”. The lady who served us in the restaurant was wonderful, especially with the children.

      Martyn, 1 night family trip, Feb 24, 2019

      Verified Hotels.com guest review

    • 4.0.Fair

      Air conditioner not functioning as no air circulation at all unable to sleep .In the bathroom exhaust not working either. Even carpets look old amd warnout..walls,plugs everything outdated. We have stayed in novotel before with excellent condition..this was a surprise for that expectations.

      Lalith, 3 night trip, Dec 27, 2018

      Verified Expedia guest review

    See all 112 reviews