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Novotel Krakow City West

Photo gallery for Novotel Krakow City West

Indoor pool
Indoor pool
Indoor pool
Hypo-allergenic bedding, minibar, in-room safe, desk

Overview of Novotel Krakow City West

UNESCO Sustainable Travel Pledge

Novotel Krakow City West

4.0 star property
4-star hotel with indoor pool, near National Museum

8.6/10 Fabulous

915 verified guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is £54
Price available on 27/3/2023
Armii Krajowej 11, Kraków, Lesser Poland, 30-150
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • Free children's club
  • Free area shuttle
  • Fitness centre
  • Self parking
  • Children's pool
  • Spa services
  • Business centre
  • 5 meeting rooms
For families
  • Children stay free
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Television

Room options

About this area

What's nearby

  • In Krowodrza
  • Main Market Square - 38 min walk
  • Wawel Castle - 17 min drive
  • Oskar Schindler Factory - 27 min drive
  • Wieliczka Salt Mine - 38 min drive

Getting around

  • Kraków (KRK-John Paul II - Balice) - 21 min drive
  • Kraków Łobzów Station - 13 min drive
  • Zabierzow Station - 14 min drive
  • Kraków Zakliki Station - 15 min drive
  • Free local area shuttle


  • Klub Studio - 11 min walk
  • U Szwagra 24 - 10 min walk
  • Współwinni - 5 min walk
  • Bar Orientalny Son Anh - 4 min walk
  • Zaścianek. Klub - 9 min walk

About this property

Novotel Krakow City West

Novotel Krakow City West features a free kids' club and puts you 2 mi (3.1 km) from Main Market Square. Guests can indulge in deep-tissue massages, and Novo2 serves breakfast, lunch, and dinner. Other features of this upmarket hotel include an indoor pool, a bar/lounge and a fitness centre. Fellow travellers like the helpful staff and restaurant.


English, French, German, Italian, Polish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 305 rooms
  • Arranged over 11 floors


  • Check-in time from 4:00 PM until 2:00 AM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Free children's club


  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available


  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms


  • On-site self-parking (PLN 60 per night)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site


  • Free area shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:30 AM on weekdays and 6:30 AM–11 AM on weekends
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Free local shuttle
  • Playground

What to do

  • Shopping

Working away

  • Business centre
  • 5 meeting rooms
  • Conference space


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike hire


  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Television in common areas
  • Fitness centre
  • An indoor pool
  • Arcade/games room
  • Spa services


  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant


  • English
  • French
  • German
  • Italian
  • Polish

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Deep-soaking bath
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and sports massages.


Novo2 – This restaurant serves breakfast, lunch and dinner.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

  • Deposit: PLN 100 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately PLN 75 per person


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of PLN 60 per pet, per night


  • Self-parking costs PLN 60 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 2:00 PM to 10:00 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.


<p>Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.</p><p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a smoke detector on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Novotel Hotel Krakow City West
Novotel Krakow City West
Accor Krakow Bronowice
Novotel Krakow City West Hotel
Novotel Krakow Bronowice Hotel Krakow
Krakow Novotel
Novotel Krakow City West Hotel
Novotel Krakow City West Kraków
Novotel Krakow City West Hotel Kraków

Frequently asked questions

Does Novotel Krakow City West offer free cancellation for a full refund?
Yes, Novotel Krakow City West does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Novotel Krakow City West?
As of 25 Mar 2023, prices found for a 1-night stay for 2 adults at Novotel Krakow City West on 27 Mar 2023 start from £54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Novotel Krakow City West?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Novotel Krakow City West?
Yes, there's an indoor pool and a children's pool. Guests have pool access from 2:00 PM to 10:00 PM.
Are pets allowed at Novotel Krakow City West?
Yes, pets are welcome. There's a charge of PLN 60 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Novotel Krakow City West?
Yes. Self-parking costs PLN 60 per night. Electric car charging is available.
What are the check-in and check-out times at Novotel Krakow City West?
You can check in from 4:00 PM - 2:00 AM. Check-out time is noon.
What is there to do at Novotel Krakow City West and nearby?
Novotel Krakow City West has an indoor pool, a fitness centre and spa services, as well as an arcade, a picnic area and a garden.
Are there restaurants at or near Novotel Krakow City West?
Yes, there's an on-site restaurant, Novo2.
Does Novotel Krakow City West have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Novotel Krakow City West like?
Novotel Krakow City West is in Krowodrza, a short 20-minute walk from Jordan Park. Travellers recommend the hotel for its quiet location.







Staff & service




Property conditions & facilities




10/10 Exceptional

Very nice hotel about 25 mins from the airport. Staff was nice, check in was smooth. Room was nice for 2 adults and a child. Best one I’ve been in since moving to Europe.
China, 1-night family trip
Verified guest review

10/10 Exceptional

thiviya, 2-night trip
Verified guest review

8/10 Very good

Mervin, 1-night business trip
Verified guest review

10/10 Exceptional

The breakfast was wonderful. The service was excellent. Close to local transportation.
John, 2-night family trip
Verified Orbitz guest review

8/10 Very good

The hotel and the brekfast was very good. The matterss was squeaky☹️
Limor, 4-night trip
Verified guest review

10/10 Exceptional

Anna, 1-night trip
Verified Ebookers guest review

10/10 Exceptional

Iwa, 1-night trip
Verified Expedia guest review

8/10 Very good

Gracjan, 1-night family trip
Verified guest review

10/10 Exceptional

Dimitrios, 5-night trip
Verified guest review

10/10 Exceptional

Such a lovely stay!
I booked the trip as a surprise for my fiance as its our anniversary and we're newly engaged. I informed the hotel of this and the room they put us in was lovely including the lovely little treats! The staff where all so lovely and polite and even let us leave our bags after check out so we could go out for the day before our flight. The room was spotless after every clean. There was loads of choice at breakfast especially for pastry lovers like ourselves! The rugby 7s where on in krakow and lot of teams stayed in the hotel but honestly we never had any issue with service at busy times and the rooms are really noise resistant! The hotel really made our first ever city break and we cannot thank the team enough.
Carrianne, 3-night trip
Verified guest review