4/10 Fair
2 Jan 2023
After a long and delayed flight we arrived at the Westin. Had to wait in line quite a while to check in. Our first room we were welcomed by a cockroach then back in line we went. Apparently “they are common on ground floor “ Then went to our second room but upon opening the door we realized that room was still occupied then back to long front desk line. Our third room was a queen bed and a super hard pull out couch. Although we booked a room with two queen beds we would take anything at this point and try again in the morning. The next day we went back to the long front desk wait 2-3 times and finally got our fourth room within 24 hours!
The pillows were terrible in all rooms. The phones didn’t work, the shower didn’t drain properly. We were supposed to get our room cleaned every day but they missed our room the first night and my husband had to flag them down and offer money to actually get it cleaned.
The front area bathrooms were disgusting
There was clearly a staffing issue
For the amount of money we paid I expected more and was overall quite disappointing with our stay
Shannon
Shannon, 4-night family trip
Verified Hotels.com guest review