Guests
All properties in Madrid, Community of Madrid, Spain

Novotel Madrid Center

4-star hotel with restaurant, connected to the convention centre, near El Retiro Park

  • Free WiFi
From
£78

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  • Novotel Madrid Center
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Novotel Madrid Center. Image 1 of 91.
1 / 91Novotel Madrid Center
O'donnell 53, Madrid, 28009, Madrid, Spain
9.0.Superb.
  • Great hotel. Large and clean. Good restaurant and bar. Well located for metro to all…

    Feb 15, 2020

  • Nice and modern hotel in reasonable reach of public transport/metro. Friendly staff,…

    Jan 23, 2020

See all 946 reviews

Official standards

This property advises that it adheres to Safe Tourism Certified (Spain) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Safe
Convenient
Quiet
Transport options
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 790 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Breakfast available
  • Seasonal outdoor pool
  • Fitness centre

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping

What’s around

  • In Salamanca
  • El Retiro Park - 12-minute walk
  • Gran Via Street - 28-minute walk
  • Prado Museum - 29-minute walk
  • Thyssen-Bornemisza National Museum - 30-minute walk
  • Puerta del Sol - 35-minute walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Superior Room, 1 Queen Bed
  • Standard Room, 1 Queen Bed
  • Standard Twin Room, 2 Single Beds
  • Executive Room, 1 Queen Bed
  • Executive Room, 1 Queen Bed, Terrace
  • Standard Room, 1 Queen Bed with Sofa bed
  • Standard Twin Room, Multiple Beds
  • Standard Room, Multiple Beds
  • Superior Twin Room, 2 Single Beds

Location

O'donnell 53, Madrid, 28009, Madrid, Spain
  • In Salamanca
  • El Retiro Park - 12-minute walk
  • Gran Via Street - 28-minute walk

What’s around

Landmarks

  • In Salamanca
  • El Retiro Park - 12-minute walk
  • Gran Via Street - 28-minute walk
  • Prado Museum - 29-minute walk
  • Thyssen-Bornemisza National Museum - 30-minute walk
  • Puerta del Sol - 35-minute walk
  • Museo Nacional Centro de Arte Reina Sofia - 37-minute walk
  • Plaza Mayor - 41-minute walk
  • WiZink Center - 6-minute walk
  • Nuevo Teatro Alcala - 9-minute walk
  • Paseo de la Castellana - 18-minute walk

Getting around

  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) 12-min drive
  • Madrid Recoletos Station 21-min walk
  • Calanas Station 4-min drive
  • Atocha Cercanías Station 5-min drive
  • O'Donnell Station 6-min walk
  • Goya Station 8-min walk
  • Principe de Vergara Station 10-min walk

At a glance

Hotel size

  • This hotel has 790 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 2 PM-2 AM
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 25 per day)
  • Wheelchair-accessible parking on site

Payment types at the property

American ExpressDiners ClubMastercardVisa

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Outdoor seasonal pool
  • Fitness facilities
  • Golfing nearby

Working away

  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 16146
  • Conference space size (meters) - 1500
  • Conference centre
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Year Built – 2015
  • Lift
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 37-inch LED TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Eat Bar – This restaurant serves breakfast, brunch, lunch and dinner.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Small print

Also known as

  • Novotel Madrid Center Hotel
  • Novotel Madrid Center
  • Novotel Madrid Center Hotel
  • Novotel Madrid Center Madrid
  • Novotel Madrid Center Hotel Madrid
  • Novotel Madrid Center
  • Novotel Madrid Center Hotel
  • Novotel Madrid Center Madrid
  • Novotel Madrid Center Hotel Madrid

Optional extras

Self-parking costs EUR 25 per day

Buffet breakfast is offered for an extra charge of EUR 14 per person (approximately)

Policies

Cash transactions at this property cannot exceed EUR 2500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

The seasonal pool is open from July until September.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Novotel Madrid Center does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self-parking costs EUR 25 per day.
  • Yes, there's a seasonal outdoor pool.
  • Sorry, neither pets nor service animals are allowed.
  • You can check in from 2 PM - 2 AM. Check-out time is noon. Express check-out is available.
  • Yes, there's an on-site restaurant, Eat Bar. The dining venue(s) will be unavailable from 11 June 2021 to 30 September 2021 (dates subject to change). Nearby restaurants include El Pescaíto (4-min walk), Cosme (5-min walk) and Taberna Laredo (5-min walk).
  • No, this hotel doesn't have a casino, but Casino de Madrid (3-min drive) and Casino Gran Via (4-min drive) are both nearby.
  • Novotel Madrid Center has 2 bars and a seasonal outdoor pool, as well as a fitness centre and a garden.
9.0.Superb.
  • 10.0.Exceptional

    Lovely massive modern new hotel.

    Fantastic hotel. This hotel is one of the biggest hotel in Madrid, with 2 large building with lots of rooms. It’s located in the Ibiza area, is a good location near the public park, next to some bars, lots of restaurants, banks, shops etc. It’s not very close to the centre of Madrid, del sol which is like a 15 min Uber ride. But close to the metro station. Lovely designs and rooms, upgraded me on arrival to a room on the top floor, which was amazing! Great views of the city, and a open balcony which would be fantastic in the spring and summer. Ok here for the pros & cons: pros-great design, my room was fantastic, lots of amenities, 24hr room service, late night bar downstairs, 24hr small fitness centre, great rooftop bar and pool but only open in summer times, good customer service, great staff, lots of a lounge space, free high speed internet throughout the hotel. Cons-location isn’t the great, tough for some Uber’s/taxis to find, front door is located on a side street, upstairs bars/pool closed in winter, not much selection on room service menu, food & drinks kinda expensive, breakfast hall is way to small for this massive hotel. Always queues for breakfast in the mornings. But after from that, this is a fantastic hotel with great customer service that I will be going back to for sure.

    Philip, 3 night trip, Jan 2, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Friendly customer service. We were allowed to check in much earlier in the morning when we arrived at the hotel. This was a great help and convenience for us to plan for our day in Madrid.

    2 night family trip, Dec 25, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Speed at check in good, busy . Breakfast a wide choice

    3 night family trip, Oct 30, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Very friendly hotel. Rooms were quiet and spacious. Excellent breakfast.

    3 night family trip, Sep 5, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Smooth experience..check in & check our we’re quick & efficient, all requests were tended to promptly and accurately and staff were very friendly

    1 night family trip, Aug 29, 2019

    Verified Expedia guest review

  • 6.0.Good

    Thunder in Madrid

    Doors slam big here!

    1 night trip, Aug 23, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Great rooftop area with a small pool, good 24/7 restaurant bar. Its not as central as i thought it would be but close to retrio park and metro system. Pleasent stay and lovely staff

    3 night trip with friends, Aug 22, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Nice large hotel kept very clean. Staff always polite and friendly. Nice breakfast. Great value. Pool a bit cold but I guess if it was heated you would not get near it due to its size. The rest of the rooftop very nice though with plenty of seats and sunbeds. Good location.

    10 night family trip, Aug 14, 2019

    Verified Expedia guest review

  • 8.0.Very good

    ++ Great location, near 2 metro stations, 15mins from airport, spacious, very good breakfast buffet, super roof terrace and pool, reasonably priced, rooms spacious and beds etc comfortable, free water supplied each day, small but good gym, plenty of lifts, easy check in & out, all staff are very kind, helpful and accommodating. We stayed with our 3 teenage children who also very much appreciated the hotel. - Roof terrace can do with a few more cooling fans as some guests hogged them and refused to share with others. Drinks a little over priced (eg beer and lemonade identically priced) Cleaners cleaned some bits but bathroom had stained throughout that clearly weren’t being touched by them. Some black mould, not expected that at this hotel. Rest of the room cleaned well. Overall a really good experience and would definitely like to stay here again. We had friends over from Madrid who hadn’t visited before and who will now bring clients there & recommend it.

    5 night family trip, Aug 11, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Best hotel I’ve ever stayed in 40+ years.my wife and 2 kids were extremely happy. Very contemporary and immaculate, service was amazing. Also the services were all superb

    4 night family trip, Aug 6, 2019

    Verified Expedia guest review

See all 946 reviews