The room itself was faultless. It was immaculately clean and the decor was to the level of a boutique hotel. Breakfast was delicious.
But it was smaller things that let it down. We arrived on a very wet night and trying to retrieve a card key in the dark, that didn’t work very well. We were tired after a long journey and fiddling about and getting soaked didn’t help.
The place was very efficiently run, but in some ways too efficiently. We have to fill out a form for every element of the servicing of rooms, things that would be standard in most places, such as giving clean cups etc. The first night we forgot to leave out the ‘please clean the room’ and nothing was done. - Fair enough I suppose. But when we did leave it out, we came back to made beds, but the coffee cups were still dirty, because we didn’t tick a box.
I know I am being picky, but if they serviced the rooms like in every other BnB and it was easier to get in (e.g. replace the card system with actual keys), the place would be exceptional.
It is an amazing place and it really is of an exceptionally high standard, but please take a look at the ‘customer experience’ and it would be exceptional.
