All hotels in Hilo, Hawaii, United States of America
1 room, 2 adults

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

3.5-star3.5 stars
93 Banyan DrHiloHI96720United States of America

Bayfront hotel with golf course, near Panaewa Rainforest Zoo
  • Free WiFi
  • Collect nightsFor every 10 nights, get 1 reward* night!
Very Good8.0
  • Cant fault hotel however hilo very disappointing not the island paradise we had in mind,…Aug 30, 2017
  • The best thing about this hotel is that it's right next to KapohoKine Adventures (volcano…Jul 9, 2017
734See all 734 Hotels.com reviews
From 932 reviewsTripAdvisor Traveller Rating

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

from £172
  • Room, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Balcony, Oceanfront (Corner)
  • Junior Suite, 1 King Bed, Non Smoking, Oceanfront
  • Suite, 1 Bedroom, Non Smoking (with Soaker Tub)
  • Suite, 2 Bedrooms (KAMEHAMEHA)
  • Room, 2 Queen Beds, Non Smoking
  • Room, 1 King Bed, Lanai, Ocean View
  • Room, 1 King Bed, Non Smoking, Bay View
  • Room, 2 Queen Beds, Lanai, Ocean View
  • Room, 2 Queen Beds, Non Smoking, Oceanfront
  • Room, 2 Queen Beds, Non Smoking, Bay View
  • Room, 1 Queen Bed, Accessible, Ocean View (Mobility & Hearing, Roll-in Shower)
  • Room, 1 Queen Bed, Accessible, Ocean View (Mobility & Hearing, Bathtub)
  • Room, 1 King Bed, Bathtub, Bay View (Mobility & Hearing, Bathtub)
  • Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

At a glance

Key facts

Hotel size

  • This hotel has 379 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is 11 AM
If you are planning to arrive after 10 PM, please contact the property in advance using the information on the booking confirmation.

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transport

Parking

  • Valet parking *
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • 24-hour fitness facilities
  • Golf course on site
  • Nightclub
Working away
  • Business centre
  • Conference space size (feet) - 11,000
  • Conference space size (meters) - 1022
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Built in 1960
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 48-inch LCD TV
  • Cable/satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Microwave (on request)
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Sandalwood – This restaurant serves breakfast, lunch and dinner. Open daily.

Grand Naniloa Hotel Hilo - a Doubletree by Hilton’s small print

Also known as

  • Grand Naniloa Hotel Hilo
  • Grand Naniloa Hilo
  • Grand Naniloa
  • Grand Naniloa Hotel Hilo Doubletree Hilton
  • Grand Naniloa Hotel Doubletree Hilton
  • Grand Naniloa Hilo Doubletree Hilton
  • Grand Naniloa Doubletree Hilton
  • Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
  • Grand Naniloa Hotel
  • Hilo Naniloa Hotel
  • Grand Naniloa Hotel Hilo a Doubletree by Hilton
  • Naniloa Hotel
  • Grand Naniloa Doubletree Hilton
  • Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
  • Hilo Naniloa Hotel
  • Grand Naniloa Hotel Hilo a Doubletree by Hilton
  • Grand Naniloa Hotel
  • Hilo Naniloa
  • Naniloa
  • Hilo Naniloa Hotel Hawaii
  • Naniloa Volcanoes Hotel Hilo
  • Hawaii Naniloa Hotel Hilo
  • Hi Naniloa Hotel Hilo
  • Naniloa Volcanoes Hilo

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Self-parking costs USD 20.00 per day

Valet parking costs USD 20.00 per day

Rollaway beds are available for USD 30 per night

Buffet breakfast is offered for an extra charge of USD 21.00 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Landmarks

  • On the waterfront
  • Panaewa Rainforest Zoo (28-minute walk)
  • Pacific Tsunami Museum (36-minute walk)
  • Lyman Museum (43-minute walk)
  • Hamakua Coast (1-minute walk)
  • Hamakua Heritage Corridor (1-minute walk)
  • Naniloa Country Club (2-minute walk)
  • Coconut Island Park (6-minute walk)

Getting around

  • Hilo, HI (ITO-Hilo Intl.) 10-min drive
  • Self parking (surcharge)
  • Valet parking (surcharge)

Recent reviews

Very Good 8.0 From 734 reviews

Grand Naniloa Hotel Hilo - a Doubletree by Hilton
Good6.0
We've stayed here previously and everything was good. The last stay was a bit disappointing. Got to the room. Bathroom door don't close all the way. AC not blowing cool air. Tech came and had it fixed in a few mins. That was good. Two days later went bad again. We were checking out in a few hours so didn't bother to call again. Upon check out. Receptionist said there was a small charge from their restaurant on our bill. I said there must be a mistake because we never went to their restaurant. She said they will take it off our bill later if the restaurant confirm it was a mistake. Just to be on the safe side I asked how much is the bill without the restaurant charge. She said six hundred something. I said it was a mistake because the room was prepaid on Hotels.com. She checked and realized that was true. At this point I insisted that she check with the restaurant and have everything square away before I leave. She did called and confirmed that the charge was a mistake. So my bill came out to $75. $40 for the parking and $35 from the lobby bar. Fine, I said I'll pay cash. She said no because she didn't have a bank. Fine, I said leave it on the card that I used when I check in. No, she needed the card again because she didn't have the record of that card. So I gave her my card again and she ran the charge and said everything is fine. So I asked what happens to my receipt. So she printed the receipt. You're probably tired from reading this by now. And you can imagine how I felt.
Christopher, us2 night trip
Grand Naniloa Hotel Hilo - a Doubletree by Hilton
Very Good8.0
Clean comfortable and friendly staff.
Maryna, as1 night trip
Grand Naniloa Hotel Hilo - a Doubletree by Hilton
Exceptional10.0
Good Hotel, Great location
Good hotel central location. Has only one restaurant with limited menu, but many good restaurants are within 2 miles. Daily parking charge of $20 is outrageous, but excellent team at valet parking made it worth while.
A Traveller, us3 night trip
Grand Naniloa Hotel Hilo - a Doubletree by Hilton
Very Good8.0
Nice hotel overall
It was a nice and very modern hotel. If your staying in Hilo, it’s a decent location and close to everything. If you’re interested in taking a tour of the current ocean entry lava flow, the harbour is less than 15 minutes walking and less then 2 minutes driving. There were two things I disliked about the hotel. One is that they force you to valet. Otherwise, there is NO self parking on the premises. The second thing I disliked is that the don’t seem to honor the room you paid for. For example, we paid for a mountain view room but our view was the back of the hotel next door and a dumpster. No mountains whatsoever. I assume this is a common issue since there was a guy in the lobby complaining about not getting room he paid for either. I didn’t mention this while I was there because we didn’t spend a lot of time in the hotel anyway, I just thought it was worth noting.
A Traveller, us2 night trip
Grand Naniloa Hotel Hilo - a Doubletree by Hilton
Very Good8.0
The hotel was great! Very scenic and serene. Room was great as well. Not to fond of the limited self parking. I'm assuming they want you to pay extra for valet, which is not something of value to me. Check in was a bit of a wait as well, which is understandable. I would still come back
A Traveller, us2 night trip

See all reviews

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Is the description of this hotel not correct? Tell us