Gran Meliá Palacio de los Duques-Leading Hotels of the World

The nicest people you could meet, charming and helpful. The hotel is very smart wiyth great beds and bathrooms. This is how a 5 star hotel should be.

This is an excellent hotel with brilliant bed rooms, public rooms and service. The staff are terrific and well trained and can’t do enough to help. The location is perfect!close to many of the must see sights in Madrid. The reason I have not given it full marks is breakfast! Whilst the pastries, fruit, cereals,juices and service are excellent the cooked food is very disappointing. Cold ,dried up eggs, cold greasy bacon are not appetising or acceptable. There is an a la carte cooked breakfast offering at extra cost but that should not be necessary in a hotel of this standard. They really need a cooking station where eggs, omelettes,etc are cooked to order.not an unusual feature in five star hotels. We stayed in Red Level rooms with its excellent inside/outside exclusive service for drinks and food. Again,a little more variety and generosity is needed with the food offering. Overall this is an excellent hotel and I would both return and recommend it. But.....sort out that breakfast!

An excellent hotel situated in the centre of Madrid which reopened just over 2 years ago after renovation. We found the hotel to be clean and tidy, very polite staff who made it their business to know the guests personally and very tentative. It has great amenities, however it's very central location makes it very easy to get round the city on foot but knowing that the excellent metro and bus services are easy to use for out of town activities. This is an excellent hotel, one which we stay again if visiting the city.

Nicely renovated hotel, staff very friendly and considerate, nice lounge area. Minor quibbles around size of rooftop space and pool versus number of guests, but otherwise a great stay.

We had a fabulous stay at the Gran Melia. Met our expectations in every way. Room lovely and well equipped and the pool area was very restful. Pool is small, but then it is central Madrid and on the roof - so enough to do the trick of cooling off on a hot day. Recommended.