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Palacio de los Duques Gran Meliá - The Leading Hotels of the World

Luxury hotel with spa, near Royal Theatre

  • Free WiFi
From
£265

Image gallery

  • Rooftop Pool
  • Rooftop Pool
  • Outdoor Pool
  • Outdoor Pool
  • Rooftop Pool
Rooftop Pool. Image 1 of 109.
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Cuesta de Santo Domingo, 5, Madrid, 28013, Madrid, Spain
9.6.Exceptional.
  • Super central location, great property, Cava reception, can’t wait to stay here again!

    Feb 17, 2020

  • great

    Dec 20, 2019

See all 223 reviews

Official standards

This property advises that it adheres to Stay Safe with Meli� (Meli�) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Safe
Convenient
Dining options
Shopping
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 180 smoke-free guestrooms
  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Rooftop terrace
  • Breakfast available

For families

  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Television
  • Free toiletries
  • Garden

What’s around

  • In Madrid Centro
  • Royal Palace of Madrid - 5-min walk
  • Royal Theatre - 2-min walk
  • Plaza de Oriente - 4-min walk
  • Sabatini Gardens - 8-min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Classic Room
  • Premium Room
  • Family Room
  • Red Level, Deluxe Room
  • Red Level, Junior Suite
  • Red Level, Suite, 1 Bedroom
  • One Bedroom Master Suite Red Level
  • Penthouse Suite Red Level
  • Presidential Penthouse Suite Red Level
  • The Royal Suite
  • Supreme Room
  • Red Level, Junior Suite, Terrace
  • Deluxe Room (Red Level 2 adults+ 2 children)

Location

Cuesta de Santo Domingo, 5, Madrid, 28013, Madrid, Spain
  • In Madrid Centro
  • Royal Palace of Madrid - 5-min walk
  • Royal Theatre - 2-min walk

What’s around

Landmarks

  • In Madrid Centro
  • Royal Palace of Madrid - 5-min walk
  • Royal Theatre - 2-min walk
  • Plaza de Oriente - 4-min walk
  • Sabatini Gardens - 8-min walk

Getting around

  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) 29-min drive
  • Madrid Principe Pio Station 16-min walk
  • Madrid Recoletos Station 24-min walk
  • Calanas Station 6-min drive
  • Opera Station 3-min walk
  • Santo Domingo Station 4-min walk
  • Callao Station 4-min walk

At a glance

Hotel size

  • This hotel has 180 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site valet parking (EUR 35 per day)
  • Off-site parking nearby (EUR 35 per night)

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service

Things to do

  • Outdoor seasonal pool
  • Pool sunloungers
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Pool umbrellas
  • Fitness facilities
  • Health club

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers: 2
  • Year Built – 1851
  • Lift
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path to lift

Languages Spoken

  • Croatian
  • English
  • French
  • German
  • Italian
  • Norwegian
  • Portuguese
  • Spanish
  • Swedish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Freshen up

  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer

Be entertained

  • 49-inch LED TV
  • Pay films
  • Premium TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Thai Room has 3 treatment rooms, including rooms for couples. Services include Thai massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily.

Dining

Dos Cielos Madrid – This restaurant specialises in local cuisine.

Corona Royal Gallery – This restaurant specialises in local cuisine. Guests can enjoy drinks at the bar.

Tea Corner – On-site café.

Montmartre Restaurant – This restaurant specialises in regional cuisine.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
The property is a member of the Leading Hotels of the World.

Small print

Also known as

  • Gran Melia Palacio los Duques Hotel Madrid
  • Gran Meliá Palacio los Duques-Leading Hotels World
  • Palacio de los Duques Gran Meliá
  • Gran Melia Palacio de los Duques Leading Hotels of the World
  • Gran Meliá Palacio de los Duques Leading Hotels of the World
  • Gran Melia Palacio los Duques
  • Tryp Ambassador Hotel Madrid
  • Tryp Hotel Ambassador
  • Gran Melia Palacio los Duques Hotel
  • Palacio de los Duques Gran Meliá
  • Gran Melia Palacio de los Duques Leading Hotels of the World
  • Gran Meliá Palacio de los Duques Leading Hotels of the World
  • Gran Melia Palacio los Duques Madrid
  • Gran Melia Palacio los Duques
  • Tryp Ambassador Hotel Madrid
  • Tryp Hotel Ambassador
  • Gran Meliá Palacio los Duques-Leading Hotels World Hotel Madrid
  • Gran Meliá Palacio los Duques-Leading Hotels World Hotel
  • Gran Meliá Palacio los Duques-Leading Hotels World Madrid

Optional extras

Valet parking costs EUR 35 per day

Parking is available nearby and costs EUR 35 per night

Buffet breakfast is offered for an extra charge of EUR 35 per person (approximately)

Babysitting/childcare is available for an extra charge

Policies

Guests must contact this property in advance with their vehicle registration number to enter the car-restricted zone surrounding the hotel.

Cash transactions at this property cannot exceed EUR 2500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • The seasonal pool is open from June to September.

    • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

    Contactless check-in and contactless checkout are available.

    Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    This property accepts credit cards, debit cards and cash.

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs

    • Yes, Palacio de los Duques Gran Meliá - The Leading Hotels of the World does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.

    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and personal protective equipment. Please note that this information has been provided by our partners.

    • Yes. Valet parking costs EUR 35 per day.

    • Yes, there's a seasonal outdoor pool.

    • Sorry, pets aren't allowed.

    • You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless social distancing and check-out are available.

    • Yes, there are 3 on-site restaurants, featuring local cuisine. Nearby restaurants include Café Varela (3-min walk), Asador de Aranda (3-min walk) and Mareas Vivas (3-min walk).

    • No, this hotel doesn't have a casino, but Casino Gran Via (10-min walk) and Casino de Madrid (13-min walk) are both nearby.

    • Have fun during the warmer months with activities nearby such as cycling. Indulge in a treatment at the spa and enjoy other amenities such as 2 bars and a seasonal outdoor pool. Palacio de los Duques Gran Meliá - The Leading Hotels of the World also has a 24-hour fitness centre and a garden.
    9.6.Exceptional.
    • 10.0.Exceptional

      Hotel is really well located close toRoyal Palace. Hotel is beautiful with great areas for relaxing in ... especially the roof top terrace.

      Heather, 6 night family trip, Oct 25, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Glad we stayed here

      A last minute booking. So glad we stayed here. Very friendly staff! Great service

      Simon, 2 night trip with friends, Oct 3, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Really beautiful hotel. Room as huge (and we only got the, so called classic room - can only imagine how large the other rooms were!!). Lovely bar and restaurant. Great location. Near Palaza Mayor and many tube stations. Highly recommend.

      Liz, 2 night romance trip, Sep 25, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      What a beautiful hotel. Staff were wonderful and could not do enough for you plus the location was perfect too - a stones throw from the Opera House. Defo going back.

      2 night romance trip, Sep 13, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Short break

      From arrival to departure was an absolute pleasure. Be sure to upgrade to red level for that extra special service. Thanks to the concierge Juan who was a great help. See you all next year.

      john, 2 night family trip, Sep 3, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      The staff couldn’t do enough for us in this lovely setting. Fantastic spread at breakfast and a great sized room. Ideal location close to the palace and a 20 min walk to the Prado Museum and Retiro Park. Overall a super place to stay.

      6 night trip, Aug 2, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Very high standard of rooms and service. Staff were exceptional No dislikes

      3 night romance trip, Jul 8, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      The hotel has a nice atmosphere the front of house staff are very welcoming. Staff members on all levels we encountered were courteous and polite and always had a smile. The doorman and porters are a real source of information and have a good sense of humour. The room was very comfortable and the shower/wetroom was a great way to start to the day. The roof top pool and bar are a real bonus. We spent a couple of hours there in the early evening everyday, lovely to return to after a day of sightseeing, Also its a great spot to watch the sun go down over the mountains. There is also a beautiful garden court yard to relax in, another real bonus in the middle of the city. The hotel is in a perfect spot for accessing the city by foot, very central and easy walking distance to The Royal Palace and many other main sights. Lots of great restaurants and bars in the old part of the city which is a 10 minute walk. Also lots of eateries around the hotel too and main shopping isn't far either. Its very peaceful so you don't feel you are in the middle of the city We had an issue with out room which management dealt with swiftly and efficiently without a bat of an eye. We were very grateful and also impressed. All in a great hotel only wish we there there longer than 3 nights but will definitely use again next time we come to Madrid as I feel nothing else would compare.

      3 night trip with friends, Jun 19, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      The service of staff and cleanliness were impeccable!

      4 night romance trip, Jun 3, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Fantastic staff...rooftop pool and brilliant historic garden makes it the perfect retreat for a city trip

      JF1975, 2 night romance trip, May 24, 2019

      Verified Expedia guest review

    See all 223 reviews