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Hilton Garden Inn Dublin Custom House
4-star hotel with restaurant, near EPIC The Irish Emigration Museum
- Great for families
- Free WiFi
- Collect stamps
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From
£94
Price available on 04 Oct 2021Restrictions related to your trip
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Custom House Quay, Dublin, 1, Ireland
9.0.Superb.841 verified Hotels.com guest reviews
Stayed here for 2 nights and it was excellent. We had a room looking out over the river.…
Sep 5, 2021
The lobby etc look fantastic but I had a queen room and it was very basic, shower was…
Sep 3, 2021
Official standards
This property advises that it adheres to CleanStay (Hilton) cleaning and disinfection practices.
Enhanced health and safety measures
This property advises that enhanced cleaning and guest safety measures are currently in place.- Property is cleaned with disinfectant
- Staff wear personal protective equipment
- Property confirms they are implementing enhanced cleaning measures
- Shield between guests and staff in main contact areas
- Social distancing measures are in place
- Contactless check-in is available
- Individually wrapped food options are available
- Guests are provided with free hand sanitiser
Guests rated location
Walkable259 positive mentions
Convenient218 positive mentions
Safe185 positive mentions
Quiet138 positive mentions
Dining options106 positive mentions
- Parking available
- Free WiFi
- Gym
- Non-smoking
Property highlights
Main amenities
- 324 smoke-free guestrooms
- Daily housekeeping
- Restaurant and bar/lounge
- Breakfast available
- 24-hour fitness centre
- Self parking
For families
- Free cots/infant beds
- Babysitting or childcare (surcharge)
- Fridge
- Private bathroom
- Television
- Free toiletries
What’s around
- In City Centre Dublin
- EPIC The Irish Emigration Museum - 1-min walk
- Custom House - 6-min walk
- National Gallery of Ireland at Merrion Square - 14-min walk
- 3Arena - 16-min walk
Book this property and collect stamps after your stay
Remember, collect 10 stamps, get 1 reward* night
Enter dates for 2 guests
- Room, 1 Queen Bed
- Twin Room, Multiple Beds
- Room, 1 King Bed
- Room, 1 King Bed, River View
- Family Room, 2 Queen Beds
- Room, 1 Queen Bed, Accessible
- Deluxe Room, 1 King Bed
- Deluxe Room, 1 King Bed, River View
- Family Room, 2 Queen Beds (Deluxe)
- Deluxe Room, 2 Queen Beds, River View
- Deluxe Twin Room, Multiple Beds
What’s around
Landmarks
- In City Centre Dublin
- EPIC The Irish Emigration Museum - 1-min walk
- Custom House - 6-min walk
- National Gallery of Ireland at Merrion Square - 14-min walk
- 3Arena - 16-min walk
Getting around
- Dublin Airport (DUB) 18-min drive
- Dublin Connolly Station 7-min walk
- Dublin Pearse Street Station 8-min walk
- Dublin Tara Street Station 11-min walk
- George's Dock Station 4-min walk
- Mayor Square - NCI Station 4-min walk
- Busaras Station 6-min walk
map
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Custom House Quay, Dublin, 1, Ireland
At a glance
Hotel size
- This hotel has 324 rooms
- This hotel is arranged over 7 floors
Arriving/leaving
- Check-in time 3:00 PM-midnight
- Check-out time is noon
- Express check-in
Restrictions related to your trip
- Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival.
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
- Babysitting/childcare*
Pets
- Pets not allowed (service animals welcome)
Internet
- Free WiFi and wired Internet access in public areas
- Free WiFi and wired Internet access in rooms
Parking
- On-site self-parking (EUR 19.00 per day)
Other information
- Smoke-free property
In the hotel
Food and drink
- Full breakfast daily (surcharge)
- Restaurant
- Bar/lounge
- Coffee shop/café
- Snack bar/deli
- Room service (during limited hours)
Things to do
- 24-hour fitness facilities
- Fitness facilities
Working away
- Business centre
- Number of meeting rooms - 4
- Conference space
Services
- 24-hour front desk
- Dry cleaning/laundry service
- Laundry facilities
- Luggage storage
- Multilingual staff
Facilities
- Number of buildings/towers: 1
- Year Built – 2016
- Lift
- Safe-deposit box at front desk
Accessibility
- Braille or raised signage
- Accessible bathroom
- In-room accessibility
- Assistive listening devices available
- Wheelchair-accessible path to lift
- Wheelchair-accessible registration desk
- Wheelchair-accessible on-site restaurant
Languages Spoken
- English
- French
- Polish
- Spanish
In the room
Home comforts
- Iron/ironing board
Sleep well
- Soundproofed rooms
- Premium bedding
Freshen up
- Private bathroom
- Bath with shower
- Free toiletries
Be entertained
- LCD TV
Stay connected
- Desk
- Free WiFi
- Phone
Food and drink
- Fridge
More
- Daily housekeeping
- In-room safe (laptop compatible)
Special features
Dining
Olys Bar and Restaurant – On-site restaurant.
Fees & policies
Optional extras
- Breakfast costs between EUR 14 and EUR 16 for adults, and EUR 0 and EUR 16 for children (approximately)
Children & extra bedsPay at property
- Babysitting/childcare is available for an extra charge
PetsPay at property
- Service animals exempt from fees
ParkingPay at property
- Self-parking costs EUR 19.00 per day
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.
Contactless check-in and contactless checkout are available.
Individually wrapped food options are available for breakfast.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.
Policies
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash.
Also known as
- Hilton Garden Inn Dublin Custom House Hotel
- Hilton Garden Inn Dublin Custom House Hotel Dublin
- Hilton Garden Inn Custom House Hotel
- Hilton Garden Inn Custom House
- Jurys Inn Custom House
- Hilton Dublin Custom House
- Hilton Garden Inn Dublin Custom House Hotel
- Hilton Garden Inn Dublin Custom House Dublin
- Hilton Garden Inn Dublin Custom House Hotel Dublin
- Jurys Dublin Custom House
- Jurys Custom House
- Hilton Garden Inn Custom House Hotel
- Hilton Garden Inn Custom House
- Hilton Dublin Custom House
- Hilton Garden Inn Dublin Custom House Hotel
- Hilton Garden Inn Dublin Custom House Dublin
Also known as
- Hilton Garden Inn Dublin Custom House Hotel
- Hilton Garden Inn Dublin Custom House Hotel Dublin
- Hilton Garden Inn Custom House Hotel
See more
*See fees & policies for additional details or extra charges
FAQs
- Yes, Hilton Garden Inn Dublin Custom House does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
- This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
- Yes. Self-parking costs EUR 19.00 per day.
- Sorry, pets aren't allowed, but service animals are welcome.
- You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in and contactless social distancing and check-out are available.
- Yes, there's an on-site restaurant, Olys Bar and Restaurant. Nearby restaurants include ely bar & brasserie (3-min walk), Seven Wonders (4-min walk) and The Harbourmaster (5-min walk).
- Maintain your daily exercise routine at the 24-hour gym.
9.0.Superb.841 verified Hotels.com guest reviews
- 8.0.Very good
Very clean hotel, good location
Great hotel. Staff very friendly and helpful. Good location by the canal - short walk to city xentre but hotel loction nice and quiet. Car parking is a multistorey car park next door building with easy access to hotel - safe and secure parking but the bays are a bit small!! Hotel was very clean throughout. I would happily stay here again.
John, 1 night trip, Aug 27, 2021
Verified Hotels.com guest review
- 8.0.Very good
weekender
Do Not Waste your money paying for a deluxe room with a river view ! The room is standard nothing extra in it compared to the other rooms..not even a bottle of water supplied ! I was told it is slightly bigger but going on other rooms I didn't see much difference. Waste of money a bit of false advertising ? Room was clean, staff all very nice. Location good.
2 night trip, Aug 21, 2021
Verified Hotels.com guest review
- 8.0.Very good
Careful with parking
Hotel was very clean and staff very friendly. A pleasant 30 minute walk takes you into Grafton Street. However parking at the hotel was a problem - it was pre-booked but when I tried to access the QR code for entry into the car park, the website indicated a problem with the host server. The car park attendant was of little help and it appeared that I was not the only one complaining of the car park!
Padraig, 1 night trip, Aug 19, 2021
Verified Hotels.com guest review
- 4.0.Fair
Awful dinner service
The hotel is spotlessly clean and welcoming.We booked dinner in Olys restaurant for 8.30 pm for a two course meal for 2 adults and 1 child.We ordereed chicken wings and Caesar salad starters.The caesar salad was over powered with parmesan cheese. Main course was Chicken burger,beef burger and pasta for my child.The chicken burger was incinerated and inedible and the chips were over done or possibly left under heat lamp for too long .we had two courses in 1hour 30 mins. We complained about the quality of the food and the time taken to get served but no one seem concerned. We ordered fresh fruit salad for my child to be told there was none left but he could have an apple from the breakfast bar. I dont know whether there was not enough staff on to cover the number of customers or whether the kitchen were overrun but the quality of food and poor customer service were awful.
TERRY, 1 night family trip, Aug 16, 2021
Verified Hotels.com guest review
- 10.0.Exceptional
Great hotel
The staff were fantastic, really friendly and helpful. The room was clean and comfortable. Breakfast was tasty and they were really helpful with my son who has to eat gluten free. Would definitely go again, great value for money
4 night family trip, Aug 16, 2021
Verified Hotels.com guest review
- 10.0.Exceptional
Quiet and handy.
Very quiet area. Easy drop off with car park 2 min walk. Nice and clean and immaculate inside. Room a tad on the small size (executive room) but nice view, big tv, fridge, air con etc. - only issue is that the bed was (really) uncomfortable. Ate out, but had breakfast, which was great choice and well managed. Definitely staff again. Good location.
David, 2 night trip, Aug 15, 2021
Verified Hotels.com guest review
- 10.0.Exceptional
Perfect location!
Very enjoyable stay with perfect location!!
Nuala, 1 night trip, Aug 4, 2021
Verified Hotels.com guest review
- 8.0.Very good
Hotel was lovely however we had to clear rubbish and dirty glasses off tables in lobby to sit down in the evening
Ruth, 1 night trip with friends, Jul 27, 2021
Verified Hotels.com guest review
- 8.0.Very good
The hotel was very quiet because of the retrictions. The staff are frendly enough. The hotel is 15minute walk into the centre of the city, its on the Quay, so all in all very convienient. It has a large car park at the rear. Breakfast selection was good, although most of what I choose from the hot buffet had been out for a while - it wasn't freshly cooked, and with the limited number of guests, I don't think it would be too much of a challenge for them to cook to order. The evening food choice is a bit limited, so much so that during my 4 night stay I only ate there for my first two nights.
Martin, 4 night business trip, Jun 14, 2021
Verified Hotels.com guest review
- 10.0.Exceptional
Overnight stop for early ferry.
Arrived after along day. Strict Covid requirements so reasons for travelling were required. Car parking difficult as centrsl Dublin, Paying car park with height restriction driving a van so was very concerned about it being close to limit. Very nice receptionist allowed me to use stafff car park as was leaving early in the morning. Fantastic location right on Quay side. Restaurant although qiet food was great. Hotel room exceptional. Breif wslk before bed took some photos, anazing
Arthur, 1 night business trip, Feb 4, 2021
Verified Hotels.com guest review