I will never stay here again. Obviously 4* doesn’t mean what it used to. During our recent winter stay, Valencia has been unseasonably warm and in spite on room temps approaching 30celcius, there was nothing they could (or would?) do to enable cooling the room. Needless to say, 3 nights of zero sleep. They changed us to another room but it was just the same. We paid for an upgraded room and it was a joke. The condition of the floors was well past the point where they should have been replaced. Laminate plank floors which had gaps that were perfect to stub your toes on. They also had lots of water damage. The pool was closed - fine, it’s winter but the access to it is down a back hallway that’s like a hidden forgotten space. Ditto for the sun terrace - which we didn’t try to access because the door said emergency access only which where I come from means a fire alarm is going off if you go through that door. Another ditto for the “gym”, a term which I use loosely…you have to go outside, past the pool access and open another glass door - no cooling, south/west facing so extremely hot. The gym contained a small rack of free weights, 1 treadmill, 1 elliptical (non-programmable) and one stationary bike also very basic, not programmable. The lobby and public areas of the ground floor have a very unpleasant odour of air freshener that must be getting pumped in as it is constant and unbearable. If you have asthma, this is likely not the place for you. One word to describe? Horrible!!