Skip to main content.
All properties in Madrid, Spain
1 room, 2 adults

Melia Madrid Serrano

4-star4 stars
Calle de Claudio Coello, 139, Madrid, Madrid, 28006, Spain

4-star hotel with restaurant, near U.S. Embassy
  • Free WiFi
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 2,295 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Breakfast
Tasty breakfast
Location
Great location
WiFi
Good internet service
Comfort
Comfortable

Melia Madrid Serrano

from £97
  • Room
  • Room
  • Family Room
  • Premium Communicated Room
  • The Level Room
  • Premium The Level Room
  • Grand Premium The Level Lounge Access
  • The Level Junior Suite
  • Supreme Room
  • Grand Premium The Level (2AD+2CH)
  • Triple Room
  • Room (Supreme Room (2+1))
  • Premium Room ((2+1))
  • Room (Grand Premium The Level (2+1))
  • Junior Suite (The Level (2+2))
  • Junior Suite (The Level (3+1))
  • Room (Premium Communicated Room (4+1))
  • Room (Premium Communicated Room (5 AD))
  • Room (Premium The Level (3 AD))
  • Room (Premium The Level (2+1))
  • Family Room ((2+1))
  • Family Room (2+2)
  • Family Room (3+1)
  • Family Room (1+3)

What’s around Melia Madrid Serrano

Top spots nearby

Recommended by this property

  • U.S. Embassy (2-minute walk)
  • Santiago Bernabeu Stadium (18-minute walk)
  • Gran Via Street (21-minute walk)
  • El Retiro Park (23-minute walk)
  • Prado Museum (24-minute walk)
  • Puerta del Sol (24-minute walk)
  • Plaza de España (26-minute walk)
  • Plaza Mayor (27-minute walk)
  • Royal Palace (30-minute walk)
  • Madrid Zoo Aquarium (4.4 mi / 7 km)

Getting around

  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) 20-min drive
  • Madrid Recoletos Station 20-min walk
  • Nuevos Ministerios Station 20-min walk
  • Atocha Cercanías Station 5-min drive
  • Nunez de Balboa Station 6-min walk
  • Gregorio Maranon Station 9-min walk
  • Ruben Dario Station 9-min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 340 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle *

Parking

  • Self parking *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service
  • Coffee/tea in a common area
Things to do
  • 24-hour fitness facilities
  • Golfing nearby
Working away
  • 24-hour business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 5638
  • Conference space size (meters) - 524
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1975
  • Lift
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts
  • Minibar
  • Iron/ironing board (on request)
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Arado – This restaurant specialises in Modern European cuisine and serves lunch and dinner. Open daily.

Melia Madrid Serrano’s small print

Also known as

  • Meliá Galgos Hotel Madrid
  • Meliá Madrid Serrano
  • Melia Madrid Serrano Hotel
  • Melia Madrid Serrano Madrid
  • Melia Madrid Serrano Hotel Madrid
  • Meliá Madrid Serrano
  • Melia Madrid Serrano Hotel
  • Melia Madrid Serrano Madrid
  • Melia Madrid Serrano Hotel Madrid
  • Meliá Galgos Hotel
  • Meliá Galgos Madrid
  • Meliá Galgos
  • Melia Galgos Hotel Madrid
  • Melia Hotel Galgos
  • Meliá Madrid Serrano Hotel
  • Meliá Serrano Hotel
  • Meliá Serrano

Policies

Cash transactions at this property cannot exceed EUR 2500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a smoke detector on site. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Self-parking costs EUR 25 per day

Parking is available nearby and costs EUR 25 per day

Rollaway beds are available for EUR 0.0 per day

Buffet breakfast is offered for an extra charge of EUR 35 for adults and EUR 17.5 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Superb 9.0 From 265 reviews

Fair 4.0
Forget the Melia Sorrano a work in progress.
We initially were pleased. The front desk reception person a woman was excellent . Our room placement was not what I had requested . I requested a quiet room with a view.We were on the 6 th floor, maybe good. Quiet not first room off the corridor right next to elevators and the supply room. But the worst part was the renovation work being done on the ! Fifth floor . All day each working day , one day past 5 pm .drilling and pounding ongoing. Well luckily not on the weekend. By Friday we were ready to try the dining room for dinner.At checkin we were told to ask for a voucher to have a three course dinner for 25 euros each . When we asked about dining we were told the dining room was closed!(pause) but would open in 10 minutes and the vouchers were only Mon.thru Thurs.We had complained about the noise and now this ! No attempt to offer any recompense .We were staying for 6 nights at a substantial price. Don't pick the Melia Sorrano until it's in better shape and they get how to make the customer happy . Also the room setup is peculiar , bed right by the door , other side of room quite roomy for a table chairs and a buffet ? The bathroom door butts right up to the toilet when you open the door ? There is a good shower and nice towels and robes.Also breakfast buffet very complete nicely done. Can't comment on the rest of food service for obvious reasons. Spanish newspapers available in lobby . Terribly music in the lobby very loud and not appropriate , sort of disco like ?
Frank D, usRomance trip
Exceptional 10.0
Nice hotel and nice neighbourhood
We went to Madrid for El Classico soccer match at Bernabeu stadium. We stayed at Melia Galgos Apr 20-24, 2017. Hotel was great. Rooms were clean and spacious. Nice large windows you can open for fresh warm air. Beautiful spread for buffet breakfast was included. Site staff all spoke English and were always very friendly and helpful. Bar staff were great with recommendations. Taxis were always conveniently lined up outside. Great restaurants and shopping surrounding the hotel. The cost for a taxi to take us to the Centro was about 8 Euro... but buses and subjway were also available just outside the hotel. Following the soccer game, it was impossible to catch a cab, but we were able to walk back to the hotel within 20 minutes through safe streets. Would definitely stay here again if I return to Madrid and I strongly recommend this hotel to anyone who would like to stay in the Salamanca neighbourhood.
caOther trip
Good 6.0
Housekeeping
The housekeeper on my floor kept slamming the doors on every room being cleaned, every day was the same for the four days I was there. It's hard to believe that in a hotel like this, this is not addressed. So if you wants to sleep in in the morning, you might have a really hard time doing so after 10:00am, when It seems the cleaning and loud door slamming begins.
usOther trip
Very good 8.0
Almost excellent but a couple of niggles
For a four star hotel the Melia is lovely in a number of ways with comfortable rooms , very clean nice bathrooms etc and an absolutely stunning breakfast , but there were two issues. 1 there's no aircon only heating so I had to prop the window open during the night and live with the traffic noise from the street below. 2. they put me in the wrong room first so I then had to move rooms just after I had unpacked. A minor irritation - other than that everything was great.
H, gbOther trip
Good 6.0
Melia Galgos Madrid
Nice hotel, further away from city centre than expected. Excellent breakfast Sound proofing very poor. Could hear very clearly every word said by guests in next room. Also rather alarmingly could hear conversation of people in room through the wall from bathroom. For the standard of the hotel I felt this was surprising. We were in Madrid to visit the city and local sites so retired fairly early in the evening only to be woken when guests in the next rooms arrived home. I don't think this was due to them being extremely noisy but due to poor sound insulation.
gbOther trip

Melia Madrid Serrano

Is the description of this property not correct? Tell us