ARCOTEL Wimberger Vienna

Bad check in, really unhelpful staff and not friendly in the slightest. Staff on check out were friendlier though! We had 2 rooms with single beds even though we booked king rooms. After going to reception about this we were told that they don't have king rooms. Why advertise they do if they don't? The beds were really uncomfortable, like sleeping on a bouncy castle! Rooms really hot and air conditioning nowhere near powerful enough to change this. All in all, very dated rooms and corridors. Hot tub too cold on the first day and then really hot the next! Engineer was called and it eventually cooled down enough to get in without burning! Close to metro with good links to city centre.

The worst hotel stay I've had in many years. First night, my room was beside the elevators, so there was mechanical noises all night and kept me from falling asleep until I was too exhausted and fell asleep at 5 am (and noises coming from the minibar)! This meant my first day of meetings in Vienna was tough (on top of the early flight I had into the city so I was already tired starting the trip). I asked for another room, which I got later that day. Typically, when you have a bad experience the hotel tries to compensate you a little. My compensation was a SMALLER room, with no desk and two single beds instead of a double bed like I asked for! Anyway, at least I thought I would get some sleep. The room was facing a courtyard that was shared with private apartments... so the second night, there was music playing until about midnight and people talking and laughing until very late. So around 2 am I finally fell asleep. The third night there was only minor noise coming from the courtyard and I kept the TV on more or less until I was ready to go to sleep. What I didn't realise until I was going to sleep was that this new room was at the end of the hotel, but next to an apartment complex, and that the elevators in the next building were next to my room! So again I had this problem with elevator noises all night and finally fell asleep at 4 am (with a 7 am wake up to get my flight)! So I slept around 2-4 hours pr night in this shitty hotel!

I expected more...

Nice hotel, unfortunate that the air conditioning didn’t work in the first room and barely worked when we got moved but third time lucky! Jessica and Michelle were brilliant in helping us with this! Nice restaurant and good location for metro.

Easy access to underground and tram. Restaurants near by.