Southbank Hotel by Marriott Jacksonville Riverwalk

Photo gallery for Southbank Hotel by Marriott Jacksonville Riverwalk

Primary image
Outdoor pool
Outdoor pool
Room, 2 Queen Beds, Non Smoking, Pool View | Premium bedding, down duvets, pillow-top beds, in-room safe
Premium bedding, down duvets, pillow-top beds, in-room safe

Overview of Southbank Hotel by Marriott Jacksonville Riverwalk

Southbank Hotel by Marriott Jacksonville Riverwalk

3.5 star property
Riverfront hotel with outdoor pool, near Baptist Medical Center Jacksonville

8.0/10 Very good

1,003 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is £141
Price available on 19/10/2022
Map
1515 Prudential Dr, Jacksonville, FL, 32207
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Valet parking
  • Self parking
  • Room service
  • 24-hour business centre
  • Conference centre
  • Business centre
  • 22 meeting rooms
For families
  • Children stay free
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden

Choose dates to view prices

About this area

What's nearby

  • In Downtown Jacksonville
  • TIAA Bank Field - 40 min walk
  • Jacksonville University - 16 min drive
  • Jacksonville Naval Air Station - 17 min drive
  • Jacksonville Zoo and Gardens - 18 min drive
  • St. Johns Town Center - 13 min drive
  • Jacksonville Cruise Terminal - 20 min drive
  • University of North Florida - 18 min drive

Getting around

  • Jacksonville International Airport (JAX) - 20 min drive
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 22 min drive
  • St. Augustine, FL (UST-Northeast Florida Regional) - 41 min drive
  • Jacksonville Station - 14 min drive

About this property

Southbank Hotel by Marriott Jacksonville Riverwalk

3.5-star hotel in the heart of Downtown Jacksonville, rejuvenated in 2018
You can look forward to a terrace, a garden and dry cleaning/laundry services at Southbank Hotel by Marriott Jacksonville Riverwalk. In addition to a bar and a fitness centre, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge) and a TV in the lobby
  • Multilingual staff, a porter/bellboy and smoke-free property
  • A front desk safe, a ballroom and a 24-hour front desk
  • Guest reviews give good marks for the bar, central location and helpful staff
Room features
All 322 rooms have comforts, such as premium bedding and laptop-compatible safes, in addition to perks, such as Laptop workspace and climate-controlled air conditioning. Guests reviews give good marks for the cleanliness rooms at the property.
Extra amenities include:
  • Pillowtop mattresses, down duvets and free cots/infant beds
  • Bathrooms with showers and free toiletries
  • 42-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, mini fridges and coffee/tea makers

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 322 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (2 per room, up to 25 lbs)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site parking only available on request
  • Uncovered on-site self-parking (USD 12 per day; includes in/out privileges)
  • Uncovered on-site valet parking (USD 18.00 per day; includes in/out privileges)
  • On-site motorhome/coach/lorry parking (fees apply)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children stay free
  • Pool gate

What to do

  • Pool table
  • Golfing nearby

Working away

  • 24-hour business centre
  • 22 meeting rooms
  • Conference centre (39425 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1980
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • An outdoor pool

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Close-captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Lever door handles
  • Phone accessibility kit
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool hoist on site

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Mini fridge

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Mobile key entry
  • Guidebooks/recommendations
  • Restaurant dining guide

Fees & policies

Optional extras

  • Breakfast costs between USD 5 and USD 20 for adults, and USD 5 and USD 10 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Rollaway beds are available for USD 10.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50 per pet, per day

Parking

  • Uncovered self-parking costs USD 12 per day with in/out privileges
  • Uncovered valet parking costs USD 18.00 per day with in/out privileges
  • RV/bus/lorry parking is available for an extra charge
  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk Hotel
Jacksonville Wyndham Riverwalk
Riverwalk Jacksonville
Wyndham Jacksonville
Wyndham Jacksonville Riverwalk
Wyndham Riverwalk
Wyndham Riverwalk Hotel Jacksonville
Wyndham Riverwalk Jacksonville
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk

Frequently asked questions

Does Southbank Hotel by Marriott Jacksonville Riverwalk offer free cancellation for a full refund?
Yes, Southbank Hotel by Marriott Jacksonville Riverwalk does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Southbank Hotel by Marriott Jacksonville Riverwalk?
As of 25 Sept 2022, prices found for a 1-night stay for 2 adults at Southbank Hotel by Marriott Jacksonville Riverwalk on 19 Oct 2022 start from £141, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Southbank Hotel by Marriott Jacksonville Riverwalk?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Southbank Hotel by Marriott Jacksonville Riverwalk?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
Are pets allowed at Southbank Hotel by Marriott Jacksonville Riverwalk?
Yes, pets are welcome, with a limit of 2 per room and maximum weight of 25 lbs per pet. There's a charge of USD 50 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Southbank Hotel by Marriott Jacksonville Riverwalk?
Yes. Self-parking costs USD 12 per day. Valet parking costs USD 18.00 per day. Motorhome/coach/lorry parking is available.
What are the check-in and check-out times at Southbank Hotel by Marriott Jacksonville Riverwalk?
You can check in from 4:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Southbank Hotel by Marriott Jacksonville Riverwalk?
No, this hotel doesn't have a casino, but bestbet Orange Park (24-min drive) is nearby.
What is there to do at Southbank Hotel by Marriott Jacksonville Riverwalk and nearby?
Southbank Hotel by Marriott Jacksonville Riverwalk has an outdoor pool and a fitness centre, as well as a garden.
Are there restaurants at or near Southbank Hotel by Marriott Jacksonville Riverwalk?
Yes, there's an on-site restaurant. Nearby restaurants include Chart House (5-min walk), The Southern Grill (5-min walk) and The Bearded Pig (6-min walk).
What's the area around Southbank Hotel by Marriott Jacksonville Riverwalk like?
Southbank Hotel by Marriott Jacksonville Riverwalk is located by the river in Downtown Jacksonville, a short 8-minute walk from Museum of Science and History and 10 minutes' walk from Friendship Park. Travellers say that the area is walkable and good for shopping.

Overall score and ratings

8.0

Very good

8.5/10

Cleanliness

8.3/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.3/10

Eco-friendliness

4/10 Fair

Go somewhere else, this place feels weird!
Hotel is “supposedly” being renovated and name changed, however, I saw no signs of that other than some story boards showing what they say it’s going to look like in 2022. Well, I hate to tell them but 2022 is close to being over! It just feels like a big band aid is all over it. Was told at the front desk that the room had been renovated last year. If it was renovated last year it sure hasn’t been taken care of well at all! I don’t believe that it was remodeled! I pulled the bed back and found a huge hair on the pillow which just grossed me out. Just really felt very weird overall and would definitely not stay there again in its current condition!
1-night business trip
Verified Hotels.com guest review

8/10 Very good

Susan, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Always a great place to stay
Great stay as usual. Nice hotel easy to get in and out of. Very comfortable and clean. Friendly staff. Always a pleasure to stay. had a litle mix up with our room and they fixed quickly and even upgraded us to a deluxe room free of charge.
Marcus, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Cannon, 1-night trip
Verified Hotels.com guest review

8/10 Very good

This is a safe, clean and friendly environment. The only complaint I have was that the shower ran cold and the AC wasn’t blowing out that cold of air.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

William, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amanda, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jack, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lisa, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Edmund, 2-night trip
Verified Hotels.com guest review