The hotel itself was very nice, location fantastic, but the desk service was not good. Although the people were friendly, it took us 1-1/2 hours to get a room (even though we arrived after check in time.) In fairness, they did give us a free drink. When we finally got to the room, someone was already in it! The concierge service failed to call back regarding a dinner reservation and failed to order a taxi for the requested time. The key card system is very bad; we had to go back to the front desk 3 times to get a new card.