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Canopy by Hilton Cancun La Isla

Photo gallery for Canopy by Hilton Cancun La Isla

Outdoor pool
Outdoor pool
Outdoor pool
Minibar, in-room safe, individually decorated, individually furnished

Overview of Canopy by Hilton Cancun La Isla

Canopy by Hilton Cancun La Isla

4.5 star property
Luxury hotel with 1 outdoor pools, connected to a shopping centre, near La Isla Shopping Mall

8.8/10 Fabulous

278 verified guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Air conditioning
The price is £254
Price available on 11/12/2022
Boulevard Kukulcan S N Km 12 5, Cancun, QROO, 77500

Room options

About this area

What's nearby

  • In Zona Hotelera
  • La Isla Shopping Mall - 2 min walk
  • Forum Beach - 3 min drive
  • Cancun Convention Center - 3 min drive
  • Tortuga Beach - 7 min drive
  • Delfines Beach - 8 min drive
  • Langosta Beach - 16 min drive
  • Turtle Beach - 19 min drive
  • Puerto Cancun Marina Town Center - 22 min drive
  • Plaza Las Americas - 26 min drive
  • Ultramar Ferry Puerto Juárez - 30 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive


  • Oceano - 4 min walk
  • Mb Restaurant - 4 min walk
  • Baby lobster - 4 min walk
  • Hooters - 10 min walk
  • Tacun - 11 min walk

About this property

Canopy by Hilton Cancun La Isla

Canopy by Hilton Cancun La Isla features a rooftop terrace and puts you only steps from La Isla Shopping Mall. Guests can indulge in deep-tissue massages, and Azulinda Cafe & Bar serves breakfast, lunch, and dinner. An outdoor pool, a poolside bar and a fitness centre are other highlights at this luxurious hotel. Fellow travellers love the helpful staff.


English, French, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Guest accommodations are accessible via mobile device

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 174 rooms
  • Arranged over 9 floors


  • Check-in time from 3:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18


  • No cots (infant beds)


  • Pets allowed (dogs only, up to 22 lbs)*
  • Service animals welcome
  • Food and water bowls available


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children's menu

What to do

  • Shopping
  • Beach nearby
  • Ecotours nearby

Working away

  • 24-hour business centre
  • 3 meeting rooms


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire


  • 1 building/tower
  • Built in 2020
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Library
  • Television in common areas
  • Communal living room
  • Fitness centre
  • An outdoor pool
  • Designer shops on site
  • Shopping centre on site
  • Spa services


  • Braille/raised signage
  • Lift
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairwells
  • Lowered locks/deadbolt
  • Low-height worktop and sink
  • Low-height desk
  • Wheelchair-width doorways
  • Phone accessibility kit
  • Well-lit path to entrance
  • Step-free path to entrance


  • English
  • French
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 50-inch flat-screen TV
  • Cable TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated
  • Heated floors

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Shared accommodations
  • Mobile key entry

Special features


Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and sports massages.


Azulinda Cafe & Bar – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room Service – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 20 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per pet, per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 7:00 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitiser and guests can access their rooms with a mobile device.

Contactless check-out is available.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a smoke detector and a security system on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Canopy By Hilton Cancun Isla
Canopy by Hilton Cancun La Isla Hotel
Canopy by Hilton Cancun La Isla Cancun
Canopy by Hilton Cancun La Isla Hotel Cancun

Frequently asked questions

Does Canopy by Hilton Cancun La Isla offer free cancellation for a full refund?
Yes, Canopy by Hilton Cancun La Isla does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Canopy by Hilton Cancun La Isla?
As of 30 Nov 2022, prices found for a 1-night stay for 2 adults at Canopy by Hilton Cancun La Isla on 11 Dec 2022 start from £254, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Canopy by Hilton Cancun La Isla?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Canopy by Hilton Cancun La Isla?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 7:00 PM.
Are pets allowed at Canopy by Hilton Cancun La Isla?
Yes, dogs are welcome, with a maximum weight of 22 lbs per pet. There's a charge of USD 75 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Canopy by Hilton Cancun La Isla?
Yes, there's free self parking. Electric car charging is available.
What are the check-in and check-out times at Canopy by Hilton Cancun La Isla?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
Is there an on-site casino at Canopy by Hilton Cancun La Isla?
No, this hotel doesn't have a casino, but PlayCity Casino (12-min drive) and Royal Yak Casino and Sports Book (15-min drive) are both nearby.
What is there to do at Canopy by Hilton Cancun La Isla and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness centre and spa services. Canopy by Hilton Cancun La Isla also has a picnic area and a garden.
Are there restaurants at or near Canopy by Hilton Cancun La Isla?
Yes, there's an on-site restaurant, Azulinda Cafe & Bar. Nearby restaurants include Oceano (4-min walk), Mb Restaurant (4-min walk) and baby lobster (4-min walk).
What's the area around Canopy by Hilton Cancun La Isla like?
Canopy by Hilton Cancun La Isla is located near Marlin Beach in Zona Hotelera, a short 2-minute walk from La Isla Shopping Mall and 5 minutes' walk from Costa Occidental de Isla Mujeres National Park.

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Shandiin, 1-night trip
Verified guest review

10/10 Exceptional

Loved the roof and area so much!
Abdullah, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Good location
Nestor, 2-night trip
Verified Expedia guest review

10/10 Exceptional

I stated here for my birthday. The view was amazing. The rooftop was awesome. We were close to shopping and restaurants. I loved it!
Laveta, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

It's great pool modern comphy clean rooms pool just awesome only negative is it's not directly on the beach but walking distance and easy to get to
Nina, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

It is a perfect hotel to stay when spend your vacation
Pengjun, 2-night family trip
Verified Expedia guest review

8/10 Very good

Stephen, 6-night trip
Verified Expedia guest review

6/10 Good

Nice hotel with beautiful views
Very nice hotel. Be careful when you are quoted fees by Taxi drivers called by bellboys. They quote you one price then change it when service is needed and make excuses about why prices changed.
Michelle, 1-night family trip
Verified guest review

8/10 Very good

Really enjoyed our stay. Front desk staff, housekeeping, back office and Director of Operations were amazing. Entire facility, amenities, rooftop and location is the best in Cancun for a 1st or last night to get shopping done. Two things I did not like.. The valet did not park my car upon arrival and told me to park it myself - he sized me up because I was dressed down and packing light (funny bc soon as I showered up and suited up for the casino he did not recognize me and was all of sudden going out of his way to park my car smh). The worst experience I had was up at the pool.. The servers up there should be fired for the worst customer service. They did everything wrong from ignoring people while they were on their phones looking at instagram/facebook.. bringing food cold and uneatable.. asking people to pay so they could go home.. asking for more tip rudely.. lying about not being a server.. just utterly rude.. It is a real shame bc the property is fabulous.. but the rooftop pool staff is poor at customer service. To be honest.. you can not train people that are bad like that.. They just are not customer service oriented or designed for the hospitality industry. To the Director of Operations and General Managers.. I am happy to show you what I mean. I must say tho.. The Directors and Back Office are the best in Cancun.. They made everything wonderful.. Especially closing all the umbrellas on the pool deck so we could enjoy the view unobstructed. TY
John, 1-night trip with friends
Verified Expedia guest review

2/10 Poor

This property has nothing to offer, tiny rooms even smaller bathroom. The staff overall just is not helpful of course there’s always nice ones. The property is located at a mall but I guarantee you’re not going to Cancun for the mall. More of a boutique hotel for may be a business traveler. No resort amenities whatsoever the pool is tiny, the staff at the pool is very and attentive because frankly not many people go there super hard to get to the beach overall location is good in the hotel zone. Do yourself a favor just pay a little bit more and go to one of the beautiful resorts
Glina, 5-night romance trip
Verified Expedia guest review