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Canopy by Hilton Cancun La Isla

4.5 star property
Luxury hotel with outdoor pool, connected to a shopping centre, near La Isla Shopping Mall

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Photo gallery for Canopy by Hilton Cancun La Isla

Outdoor pool, open 7:00 AM to 11:00 PM, pool loungers
Terrace/patio
2 restaurants, breakfast served
Terrace/patio
Rooftop terrace
In the heart of Cancun, Canopy by Hilton Cancun La Isla offers a luxurious escape with a rooftop terrace and poolside bar. Guests can unwind at the spa or explore nearby attractions like Tortuga Beach and Aquaworld. The hotel features two restaurants serving up breakfast to dinner options, as well as a coffee shop and library for relaxation.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Connecting rooms available
  • Electric vehicle charging point
  • Bar
  • Pet-friendly

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 2 restaurants and 2 bars/lounges
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Fitness centre
  • Free use of bicycles
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • Spa services

For families (6)

  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Coffee/tea maker
The current price is £203
includes taxes & fees
20 May - 21 May

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About the area

Map
Boulevard Kukulcan S N Km 12 5, Cancun, QROO, 77500

What's nearby

  • Cancun Interactive Aquarium - 2 min walk - 0.2 km
  • La Isla Shopping Mall - 2 min walk - 0.2 km
  • Aquaworld - 3 min drive - 3.2 km
  • Langosta Beach - 9 min drive - 7.7 km
  • Tortuga Beach - 12 min drive - 6.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive
  • Tulum Intl. Airport (TQO) - 149 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪Duna Pool Bar - ‬4 min walk
  • ‪Andiamo - ‬5 min walk
  • ‪Los Chachalacos - ‬5 min walk
  • ‪Azulinda Cafe & Bar - ‬4 min walk

About this property

Canopy by Hilton Cancun La Isla

Canopy by Hilton Cancun La Isla features a rooftop terrace and puts you only steps from La Isla Shopping Mall. You can indulge in deep-tissue massages or body treatments, and Azulinda Cafe & Bar, one of 2 restaurants, serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers love the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 174 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Pets

    • Pets allowed (dogs only)*
    • Service animals welcome
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children's menu

What to do

  • Beach nearby
  • Ecotours nearby

Working away

  • 24-hour business centre
  • 3 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Pool loungers
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2020
  • Rooftop terrace
  • Library
  • Television in common areas
  • Communal living room
  • Fitness centre
  • An outdoor pool
  • Shopping centre on-site
  • Spa services
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Art Deco architecture

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairwells
  • Lowered locks/deadbolt
  • Low-height worktop and sink
  • Low-height desk
  • Wheelchair-width doorways
  • Phone accessibility kit
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 50-inch flat-screen TV
  • Cable TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

Dining

Azulinda Cafe & Bar – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Wander Rooftop – This restaurant serves brunch, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 31 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • There is a service fee of 10 per cent

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per pet (may vary based on length of stay)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 11:00 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a smoke detector and a security system on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Also known as

Canopy By Hilton Cancun Isla
Canopy by Hilton Cancun La Isla Hotel
Canopy by Hilton Cancun La Isla Cancun
Canopy by Hilton Cancun La Isla Hotel Cancun

Frequently asked questions

Does Canopy by Hilton Cancun La Isla offer free cancellation for a full refund?

Yes, Canopy by Hilton Cancun La Isla does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Canopy by Hilton Cancun La Isla?

Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 11:00 PM.

Are pets allowed at Canopy by Hilton Cancun La Isla?

Yes, dogs are welcome. There's a charge of USD 75 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Canopy by Hilton Cancun La Isla?

Yes, there's free self parking. Electric car charging is available.

What are the check-in and check-out times at Canopy by Hilton Cancun La Isla?

Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.

Is there an on-site casino at Canopy by Hilton Cancun La Isla?

No, this hotel doesn't have a casino, but PlayCity Casino (14-min drive) and Royal Yak Casino and Sports Book (15-min drive) are both nearby.

What is there to do at Canopy by Hilton Cancun La Isla and nearby?

Have fun during the warmer months with activities such as cycling. Additional recreation nearby includes casino gaming and ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a fitness centre. Canopy by Hilton Cancun La Isla also has spa services.

Are there restaurants at or near Canopy by Hilton Cancun La Isla?

Yes, there are 2 on-site restaurants.

What's the area around Canopy by Hilton Cancun La Isla like?

Canopy by Hilton Cancun La Isla is located on the waterfront in Zona Hotelera, a short 2-minute walk from La Isla Shopping Mall and 11 minutes' walk from Hotel Zone Beaches.

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Canopy by Hilton Cancun La Isla Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Room
Service staff
Shopping malls
View
Beach
Location
Restaurant
Rooftop pool
Food
Shopping

What guests liked

  • The rooftop pool was a highlight, described as amazing, great, beautiful, and lovely by multiple guests. (20 reviews)
  • Breakfast was a highlight with a great variety of food and excellent quality. (8 reviews)
  • Food served at the restaurants was amazing and all meals were satisfying. (4 reviews)
From real guest reviews summarized by AI.

Reviews

10/10 Exceptional

great location and super friendly staff
Connie, 3-night trip

10/10 Exceptional

Great stay, very friendly staff who are accommodating. Would stay again!
Joshua, 4-night trip

10/10 Exceptional

Canopy by Hilton is a great place to stay in Cancun!
Ruth, 4-night trip

10/10 Exceptional

Rene and Jonathan were great hosts that would be willing to help out anytime I needed. I would definitely stay here again
Glenn, 4-night trip

8/10 Very good

Fun place. The shopping was great and the rooftop bar was fabulous.
Martha, 1-night trip

8/10 Very good

Property was clean, friendly. Convenient to all tge shops.
sue, 2-night trip

10/10 Exceptional

I liked the service, incredibly kind.
Megan, 1-night trip

10/10 Exceptional

Great location next to the mall. Affordable prices.
Prasanth, 1-night trip

10/10 Exceptional

Friendly staff.
Prasanth, 1-night trip

6/10 Good

We just stayed for one night. The bar on the top floor was good and let us watch the NFL playoffs. The pools were very nice. The food was excellent.
Patrick, 1-night trip

10/10 Exceptional

We will definitely go back
Nicholas, 4-night trip

10/10 Exceptional

I would recommend this hotel to anyone
russell, 1-night trip

10/10 Exceptional

Nice rooms
Antonio, 1-night trip

10/10 Exceptional

Great hotel and location
Josh, 1-night trip

10/10 Exceptional

Walking distance to the Mall loved the roof top pool and bar and staff was very friendly
Arreta, 5-night trip

2/10 Poor

Bed bugs

I have bed bug bites all over me. Stayed in room 330
BELAL, 3-night trip

10/10 Exceptional

Good choice for first time in Cancun.
DANDY D, 4-night trip

10/10 Exceptional

Very clean, convenient. It was great and love the location
Carmen, 4-night trip

10/10 Exceptional

Lovely hotel, clean and stylish rooms.
Jill, 4-night trip

8/10 Very good

We stayed three days with family. The property is good if you are planning to stay, but it is not convenient to access the beach side if you are looking to spend time in the property.
Vidyasagar, 2-night trip

10/10 Exceptional

Great hotel! Big rooms and amazing buffet bteakfas

Fantastic hotel. Pedro and Edson at the front desk were so helpful and offered us great welcome. Gym is great. Buffet breakfast is amazingly good and food was so fresh. Highly recommend the Canopy!
View from room
Scott, 2-night trip

10/10 Exceptional

Easy check-in process. Clean facility.
Prasanth, 1-night trip

10/10 Exceptional

I loved this place definitely need to revisit
amadou, 1-night trip

10/10 Exceptional

Had an amazing stay here. The entire place was immaculate & had a great ambiance. Rooms were clean and comfortable & the pool area was absolutely gorgeous. Loved that they had live saxophone
Erika, 2-night trip

10/10 Exceptional

The only downside is no beach access, everything else is perfect
Juliette, 1-night trip