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All properties in Bacalar, Quintana Roo, Mexico

Hotel Buenavista Bacalar

3.5-star hotel with outdoor pool, near Lake Bacalar

  • Free local cuisine breakfast, free WiFi in the lobby and free parking
From
£61

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  • Hotel Buenavista Bacalar
  • Hotel Buenavista Bacalar
  • Pool
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  • Hotel Buenavista Bacalar
Hotel Buenavista Bacalar. Image 1 of 57.
1 / 57Hotel Buenavista Bacalar
Calle Othon P. Blanco, Bacalar, 77923, QROO, Mexico
7.2.Good.
  • Quiet little hotel near the lagoon witch does not have access to the actual lagoon. Keep…

    Jun 15, 2021

  • Booked 4 nights but only Stayed 2 nights, hotel did not do any cleaning of the room…

    Dec 24, 2020

See all 22 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Guests are provided with free hand sanitiser
  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking

Property highlights

Main amenities

  • 9 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Free use of bicycles
  • Terrace

For families

  • Private bathroom
  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping
  • Barbecue grill(s)

What’s around

  • Lake Bacalar - 4-min walk
  • Chacchoben Ruins - 11.5 mi / 18.5 km
  • Sian Ka'an Biosphere Reserve - 17 mi / 27.4 km
  • Laguna Bacalar Ecological Park - 17.2 mi / 27.7 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Double Room
  • Deluxe Room

What’s around

Landmarks

  • Lake Bacalar - 4-min walk
  • Chacchoben Ruins - 11.5 mi / 18.5 km
  • Sian Ka'an Biosphere Reserve - 17 mi / 27.4 km
  • Laguna Bacalar Ecological Park - 17.2 mi / 27.7 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) 60-min drive
map
See on map
Calle Othon P. Blanco, Bacalar, 77923, QROO, Mexico

At a glance

Hotel size

  • This hotel has 9 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11:30 AM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The check-in location differs from the property location. To check in, go to pudiera variar de acuerdo al tipo de habitación seleccionada To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking
  • On-site parking is limited

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free local cuisine breakfast daily
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Free reception
  • Barbecue grills
  • Microwave in a common area

Things to do

  • Outdoor pool
  • Free bicycles on site
  • Ecotours nearby

Services

  • 24-hour front desk
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers: 1
  • Year Built – 2019
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Ceiling fan

Things to enjoy

  • Individually decorated
  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Dining

Restaurante – Overlooking the pool, this restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).

Small print

Also known as

  • Hotel Buenavista Bacalar Hotel
  • Hotel Buenavista Bacalar Bacalar
  • Hotel Buenavista Bacalar Hotel Bacalar
  • Hotel Buenavista Bacalar Hotel
  • Hotel Buenavista Bacalar Bacalar
  • Hotel Buenavista Bacalar Hotel Bacalar

Optional extras

Late check-out can be arranged for an extra charge of MXN 500

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Pool access available from 8:00 AM to 8:00 PM.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property accepts credit cards, debit cards and cash.

Mandatory fees

Deposit: MXN 1000.0 per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Buenavista Bacalar does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spaces may be limited.
  • Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.
  • Sorry, neither pets nor service animals are allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is 11:30 AM. Late check-out is available for a charge of MXN 500 (subject to availability). Express check-in and check-out are available.
  • Yes, Restaurante offers al fresco dining and pool views.
  • Have fun during the warmer months with activities such as cycling. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
7.2.Good.
  • 6.0.Good

    The road to get there is bad. We had no idea about it and with a car with a low ground clearance, we had a bad time. Then, carrying the luggage from the parking lot to the room is not that easy. The area where the hotel is located is nice in general, I mean, the landscape is amazing. However, there are several things missing, i.e. we had to take into the room a chair and a table from the balcony so I could use my laptop. There's no access to mobile phone or mobile data and the WiFi service offered is horrendous. Also, we did not have our room cleaned during our time there. Finally, and, the worst that happened is that the manager, or who we think was the manager encouraged the guests to meet in the commong areas not respecting the current rules of maintaining social distancing. The food and the service from the restaurant was awesome.

    2 night family trip, Dec 18, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    ❤️ Jewel in the middle of the jungle! ❤️

    We have amazing “gateway” their my wife. The staff is very kind and was waiting for us even we checkin at midnight! The Manager of the place “very sweet girl” was taking care of us personally and in collaboration with The Owner of the place even organize a romantic diner next to the fire pit for us!!!! *Extra fee apply* Can ask for better. Important to know if you are light sleeper, sometimes guests can be talking together by the fire pit or the eating place late or early in morning so this can be problematic but for us was not a problem. I may recommend to ask room upstairs to avoid a little bit this inconvenient exemple unit 2 or 4.

    Johnny, 2 night trip, Jan 7, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Excelente, pero se pasan de austeros

    Bien aunque quería una mala experiencia

    Julio César, 1 night family trip, Jul 19, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Me sorprendí a mi llegada y aún sigo sorprendido

    Tuvimos una muy grata experiencia alejados del bullicio, y es que, realmente estás internado en la selva, inmerso en la naturaleza pero con todas las comodidades posibles. A 20 minutos del pueblo de Bacalar.

    FRANCISCO JAVIER, 3 night family trip, May 13, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Muy cómodas habitaciones con una estupenda terraza mirando a la jungla, pero precio altísimo para lo que se ofrece más allá de la habitación. El servicio limitado y muy lento, muy amables pero poca ayuda, muy lejos de Bacalar y no está en la Laguna, lo que se ve en la foto es una mini alberca.

    3 night family trip, Dec 30, 2020

    Verified Expedia guest review

  • 6.0.Good

    No me gusto que el lugar no cuenta con servicio de alimentos completos, lento el servicio en la cocina, poca amabilidad del personal que cubrió el turno de la tarde, cuando pedí una cobija extra, me dijeron que solo tienen las indispensables para el número de habitaciones

    Leticia, 4 night family trip, Dec 8, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Excelentes instalaciones y el servicio fue muy satisfactorio.

    Jessica, 1 night trip with friends, Nov 16, 2020

    Verified Expedia guest review

  • 6.0.Good

    El diseño, construcción y concepto del lugar es muy bueno. Lo malo es que no había agua caliente en mi habitación, la entrada al lugar es muy complicada con terracería y lodo, no alcanza la banda ancha de internet para llamadas y no hay aire acondicionado.

    Guillermo, 4 night trip with friends, Nov 13, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Me gustó todo, la privacidad, lo lejos, y la gente muy gentil, pero definitivamente se necesita rentar auto para poder entrar y salir del hotel. También me gustaría un poco de más limpieza en la parte externa de las habitaciones (terraza).

    DanielaGarcía, 4 night romance trip, Oct 22, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Excelente

    Increíble

    ODIN A, 2 night trip, Oct 22, 2020

    Verified Hotels.com guest review

See all 22 reviews