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1 room, 2 adults

Four Points by Sheraton Surabaya, Pakuwon Indah

4-star4 stars
Great for families

Good to know

  • Free cots/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Free WiFi
Pakuwon Mall, Jalan Puncak Indah Lontar No. 2, Surabaya, 60216, Indonesia

4-star hotel with 3 outdoor pools, connected to the convention centre, near Pakuwon Mall
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cots/infant beds
    • Children's pool
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Overall good near mall Good for fourpointsNov 28, 2020
  • Near toll road (around 10mins) from the hotel. It was a good stay, however we only stay…Nov 11, 2020

Four Points by Sheraton Surabaya, Pakuwon Indah

from £38
  • Junior Suite, 1 King Bed, Non Smoking
  • Premium Room, 1 King Bed, Non Smoking
  • Premium Room, 2 Double Beds, Non Smoking
  • Deluxe Room, 2 Double Beds, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking

What’s around Four Points by Sheraton Surabaya, Pakuwon Indah

Landmarks

  • Pakuwon Mall - 2-min walk
  • Ciputra Waterpark - 4.2 mi / 6.8 km
  • Surabaya Town Square - 4.6 mi / 7.4 km
  • Surabaya Zoo - 5.1 mi / 8.2 km
  • Submarine Monument (Monumen Kapal Selam) - 7.7 mi / 12.3 km
  • Heroic Monument - 9.5 mi / 15.2 km
  • Suroboyo Carnival Night Market - 9.9 mi / 15.9 km
  • Red Bridge - 11.2 mi / 18 km

Getting around

  • Surabaya (SUB-Juanda) 43-min drive
  • Surabaya Pasar Turi Station 31-min drive
  • Surabaya Gubeng Station 37-min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 317 rooms
  • This hotel is arranged over 17 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
If you are planning to arrive after 6:00 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 17

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free on-site self-parking

  • On-site valet parking (IDR 50000 per stay)

  • Height restrictions apply for on-site parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
Things to do
  • Number of outdoor pools - 3
  • Children's pool
  • Free pool cabanas
  • Pool sunloungers
  • Pool umbrellas
Working away
  • 24-hour business centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Number of buildings/towers: 1
  • Year Built – 2019
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Grab bar - near toilet
  • Wheelchair-width doorways
Languages Spoken
  • English
  • Indonesian

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 49-inch Smart televisions
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Four Points by Sheraton Surabaya, Pakuwon Indah’s small print

Also known as

  • Four Points by Sheraton Surabaya, Pakuwon Indah Hotel
  • Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya
  • Four Points by Sheraton Surabaya, Pakuwon Indah Hotel Surabaya
  • Four Points by Sheraton Surabaya, Pakuwon Indah Hotel
  • Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya
  • Four Points by Sheraton Surabaya, Pakuwon Indah Hotel Surabaya

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Pool open 24 hours

Parking height restrictions apply.

Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless checkout are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Valet parking costs IDR 50000 per stay

Rollaway beds are available for IDR 380000.0 per night

Buffet breakfast is offered for an extra charge of IDR 188000 for adults and IDR 188000 for children (approximately)

Airport shuttle service is offered for an extra charge of IDR 350000 per vehicle (one-way)

Laundry facilities are available for an extra charge of IDR 100000 per day

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Four Points by Sheraton Surabaya, Pakuwon Indah

  • Does Four Points by Sheraton Surabaya, Pakuwon Indah offer free cancellation for a full refund?
    Yes, Four Points by Sheraton Surabaya, Pakuwon Indah does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Four Points by Sheraton Surabaya, Pakuwon Indah?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Four Points by Sheraton Surabaya, Pakuwon Indah?
    Yes, there's free self parking.
  • Is there a pool at Four Points by Sheraton Surabaya, Pakuwon Indah?
    Yes, there are 3 outdoor pools and a children's pool. Guests have 24-hour pool access.
  • Are pets allowed at Four Points by Sheraton Surabaya, Pakuwon Indah?
    Sorry, neither pets and nor service animals are allowed.
  • What are the check-in and check-out times at Four Points by Sheraton Surabaya, Pakuwon Indah?
    You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near Four Points by Sheraton Surabaya, Pakuwon Indah?
    Yes, there's an on-site restaurant. Nearby restaurants include Noodle House (4-min walk), D'stupid Baker (5-min walk) and Hajime (5-min walk).
  • Is an airport shuttle service offered by Four Points by Sheraton Surabaya, Pakuwon Indah?
    Yes, an airport shuttle is available. The charge is IDR 350000 per vehicle one-way.
  • What is there to do at Four Points by Sheraton Surabaya, Pakuwon Indah and nearby?
    Four Points by Sheraton Surabaya, Pakuwon Indah has 3 outdoor pools and access to a nearby outdoor pool.

Recent reviews

Superb 9.0 From 19 reviews

Exceptional 10.0
Perfect Stay!
Best Place to stay around the area!! Great Access to the mall. Great room views and excellent breakfast. Perfect for a weekend getaway in the city.
Nicholas Ren Sheng, us1 night trip
Exceptional 10.0
Very frienclean, good safety protocol. Recommended
Patrick, ie2 night trip
Exceptional 10.0
Excellent Stay
We brought friends with us and visited family who live in Surabaya as well. The stay at 4 Points Sheraton exceeded our expectations in every way. All staff were very gracious in their care of us. We will happily recommend this hotel and hope to return.
Cheryl, us2 night trip with friends
Very good 8.0
The location is great and the hotel is brand new! However, the bathroom is rather small. In the shower area, there isn't much space to put our own shampoo etc.
sg3 night romance trip
Exceptional 10.0
Conveniently attached to the mall with plenty of options for foods and shops. Breakfast selections were awesome, it a mix of local Indonesian and western dishes. Staff did a great job making the room is sparklingly clean, bathroom is a little tight than I am used to.
GoEagle, us2 night business trip
Very good 8.0
Excellent staff. Very good breakfast. Clean rooms and comfortable bed.
sg2 night trip
Very good 8.0
Good hotel for your stay in Surabaya and an excellent shopping mall next door to the hotel
sg3 night trip
Exceptional 10.0
New, attache with with the mall, very clean, friendly and helpful staff
YH, us3 night family trip
Exceptional 10.0
Very friendly and helpful staff. Good location too as it is just beside a big shopping mall.
Marcus, us1 night family trip
Exceptional 10.0
I stay at Junior Suite, it was quite spacious room and also have a great view up here. Clean and great
id1 night family trip

Four Points by Sheraton Surabaya, Pakuwon Indah