Hotel itself and the room was very nice and in a great location. We stayed there for a night as we were going to a gig near by. Naturally it was busy in the hotel. We knew it would be hard to get food without having booked so decided we would like a drink in the hotel lobby beside the elephant and castle restaurant and bar. Sadly for us having queued for a short time to get served we were told that residents could only get a drink in the bar next door (which was packed). This despite their being several seats free in the lobby snd s small queue in the bar. While i understand the principle behind this policy to some extent it feels arbitrary and like a policy designed without consideration of what may be happening on the ground. We headed off and found a nice place closer to the gig that served us our drink happily. Feels like an opportunity lost here to look after a resident of the hotel.