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All properties in New Orleans, Louisiana, United States of America
1 room, 2 adults

The Pontchartrain Hotel

4-star4 stars
2031 St. Charles Avenue, New Orleans, LA, 70130, United States of America

4-star hotel with 4 restaurants, connected to a railway/underground station, near Magazine Street
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Absolutely loved this hotel, wish we had been able to stay longer. Beautiful,…Sep 25, 2019
  • Lovely individual feel to hotel, great location, excellent staff. Only a streetcar ride…Sep 11, 2019

The Pontchartrain Hotel

from £83
  • Room, 1 King Bed (Clio)
  • Deluxe Room, 2 Queen Beds (Euterpe)
  • Room, 2 Double Beds (Erato)
  • Family Suite (Thalia)
  • Suite, 1 King Bed (Calliope)
  • Suite (Polyhymnia)
  • Suite, 2 Bedrooms (Melpomene)
  • City Room, City View

What’s around The Pontchartrain Hotel

Landmarks

  • In Lower Garden District
  • National World War II Museum - 19-min walk
  • Ernest N. Morial Convention Center - 24-min walk
  • Port of New Orleans - 27-min walk
  • Smoothie King Center - 28-min walk
  • Mercedes-Benz Superdome - 33-min walk
  • Harrah's New Orleans Casino - 33-min walk
  • Jackson Square - 39-min walk

Getting around

  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) 20-min drive
  • New Orleans Union Passenger Terminal 20-min walk

At a glance

Key facts

Hotel size

  • This hotel has 106 rooms
  • This hotel is arranged over 11 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets allowed *

  • 2 per room (up to 50 lb)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Valet parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 4 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Fitness facilities
  • Free use of nearby fitness centre
Working away
  • Number of meeting rooms - 2
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1927
  • Lift
  • ATM/banking
  • Terrace
Accessibility
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path to lift
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Iron/ironing board
Sleep well
  • Turndown service
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Cable/satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Silver Whistle – This café specialises in American cuisine and serves breakfast, lunch and light fare.

Jack Rose – This fine-dining restaurant specialises in southern cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Bayou Bar – This restaurant specialises in American cuisine and serves lunch, dinner and light fare. Open daily.

Hot Tin Rooftop Bar – On-site rooftop bar. Open selected days.

The Pontchartrain Hotel’s small print

Also known as

  • Pontchartrain Hotel New Orleans
  • Pontchartrain Hotel
  • Pontchartrain New Orleans
  • The Pontchartrain Hotel Hotel
  • The Pontchartrain Hotel New Orleans
  • The Pontchartrain Hotel Hotel New Orleans
  • The Pontchartrain Hotel Hotel
  • The Pontchartrain Hotel New Orleans
  • The Pontchartrain Hotel Hotel New Orleans

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

The property affirms that it adheres to the SafeStay (AHLA - USA) sanitisation guidelines.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Valet parking costs USD 39.00 per day with in/out privileges

Cooked-to-order breakfast is offered for an extra charge of USD 25 per person (approximately)

Pets are allowed for an extra charge of USD 75 per pet, per stay

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Pontchartrain Hotel

  • Does The Pontchartrain Hotel offer free cancellation for a full refund?
    Yes, The Pontchartrain Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at The Pontchartrain Hotel?
    Yes. Valet parking costs USD 39.00 per day.
  • Are pets allowed at The Pontchartrain Hotel?
    Yes, pets are welcome, with a limit of 2 per room and maximum weight of 23 kg per pet. There's a charge of USD 75 per pet, per stay. Service animals are exempt from fees.
  • What are the check-in and check-out times at The Pontchartrain Hotel?
    You can check in from 3:00 PM to anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near The Pontchartrain Hotel?
    Yes, there are 4 on-site restaurants. Nearby restaurants include Trolley Stop (1-min walk), Zea (7-min walk) and Voodoo BBQ (7-min walk).
  • What is there to do near The Pontchartrain Hotel?
    Recommended spots to visit include Magazine Street (7-min walk) and National World War II Museum (1 mi), along with Ernest N. Morial Convention Center (1.2 mi) and Port of New Orleans (1.4 mi).

Recent reviews

Exceptional 9.4 From 615 reviews

Exceptional 10.0
Amazing, quirky, perfect
An amazing hotel. Quirky traditional with very friendly and efficient staff. The roof top bar is very cool - fab style, good cocktails, chilled vibe and the most incredible roof top view of the city centre. Our room was big and individually styled and kept immaculately clean. The Mardi Gras parade goes down St Charles Avenue right in front of the hotel. I was a little concerned that we’d be a little too far out of the French Quarter but we loved the location - an old fashioned tram ride into the city and easy walking to museums. We’ll visit New Orleans again and will stay at this hotel, no doubt about that!
Helen, gb4 night romance trip
Exceptional 10.0
Loved it!
Very nice, historic hotel. I loved the decor. You can tell someone put a lot of thought into it. The staff was nice and remembered my name. The Hot Tin roof bar had great food and drinks and view. We visited in the middle of th pandemic because we had to be in NOLA for family reasons, and the hotel did the best they could with the restrictions. I felt very safe from covid there. And anything I asked for would appear at the door to my room in 5 minutes.
Sharon, us5 night family trip
Exceptional 10.0
Great spot in Garden District
Great customer service.
us1 night business trip
Exceptional 10.0
Fantastic property. Huge rooms. Great stay.
Geoffrey, us1 night trip
Good 6.0
The Pontchatrain a hotel is reputed to be a fine hotel. Unfortunately my room was ADA compliant and the layout and furnishings didn’t match the photos and my expectations. The service was ok, not great.
us2 night trip
Exceptional 10.0
erfect
This hotel was perfect. Extremely classy and so much fun. It was absolutely beautiful.
Ashley, us1 night trip with friends
Exceptional 10.0
Gem in the Garden District
Pontchartrain Hotel is a gem in the heart of the Garden District. Staff is friendly, fun, professional and great. Room was to die for right on the Mardi Gras parade route.
Carol, us1 night trip
Exceptional 10.0
Mardi Gras is crazy! But the hotel handled the chaos well. It’s a perfect location and home base for parades. Highly recommend! Front desk staff and Mike were very helpful. We will go back there every year.
Keith D, us1 night family trip
Exceptional 10.0
Charming
Excellent experience, from check-in, roof top bar, breakfast and ambience, will be a repeat visitor.
Chris, us2 night trip with friends
Exceptional 10.0
Two night stay
A wonderful stay at a lovely hotel! We stayed for two nights in a very comfortable and spacious room. The staff here is so welcoming and helpful. We look forward to returning.
Jessica, us2 night family trip

The Pontchartrain Hotel

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