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1 room, 2 adults

The Pontchartrain Hotel

4-star4 stars
2031 St. Charles Avenue, New Orleans, LA, 70130, United States of America

4-star hotel with 4 restaurants, connected to a railway/underground station, near Magazine Street
  • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Absolutely loved this hotel, wish we had been able to stay longer. Beautiful,…Sep 22, 2019
  • Lovely individual feel to hotel, great location, excellent staff. Only a streetcar ride…Sep 3, 2019

The Pontchartrain Hotel

from £119
  • Room, 1 King Bed (Clio)
  • Deluxe Room, 2 Queen Beds (Euterpe)
  • Room, 2 Double Beds (Erato)
  • Family Suite (Thalia)
  • Suite, 1 King Bed (Calliope)
  • Suite (Polyhymnia)
  • Suite, 2 Bedrooms (Melpomene)
  • City Room, City View

What’s around The Pontchartrain Hotel


  • In Lower Garden District
  • National World War II Museum - 19-min walk
  • Ernest N. Morial Convention Center - 24-min walk
  • Port of New Orleans - 27-min walk
  • Smoothie King Center - 28-min walk
  • Mercedes-Benz Superdome - 33-min walk
  • Harrah's New Orleans Casino - 33-min walk
  • Jackson Square - 39-min walk

Getting around

  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) 20-min drive
  • New Orleans Union Passenger Terminal 20-min walk

At a glance

Key facts

Hotel size

  • This hotel has 106 rooms
  • This hotel is arranged over 11 floors


  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others


  • Pets allowed*

  • 2 per room (up to 50 lbs)


  • Free WiFi in public areas

  • Free WiFi in rooms



  • On-site valet parking (USD 39.00 per day; includes in/out privileges)

Payment types at the property

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 4 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Fitness facilities
  • Free use of nearby fitness centre
Working away
  • Number of meeting rooms - 2
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter
  • Number of buildings/towers: 1
  • Year Built – 1927
  • Lift
  • ATM/banking
  • Terrace
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path to lift
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Iron/ironing board
Sleep well
  • Turndown service
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Cable/satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Silver Whistle – This café specialises in American cuisine and serves breakfast, lunch and light fare.

Jack Rose – This fine-dining restaurant specialises in southern cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Bayou Bar – This restaurant specialises in American cuisine and serves lunch, dinner and light fare. Open daily.

Hot Tin Rooftop Bar – On-site rooftop bar. Open selected days.

The Pontchartrain Hotel’s small print

Also known as

  • Pontchartrain Hotel New Orleans
  • Pontchartrain Hotel
  • Pontchartrain New Orleans
  • The Pontchartrain Hotel Hotel
  • The Pontchartrain Hotel New Orleans
  • The Pontchartrain Hotel Hotel New Orleans
  • The Pontchartrain Hotel Hotel
  • The Pontchartrain Hotel New Orleans
  • The Pontchartrain Hotel Hotel New Orleans


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted. 

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Valet parking costs USD 39.00 per day with in/out privileges

Cooked-to-order breakfast is offered for an extra charge of USD 25 per person (approximately)

Pets are allowed for an extra charge of USD 75 per pet, per stay

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Pontchartrain Hotel

  • Does The Pontchartrain Hotel offer free cancellation for a full refund?
    Yes, The Pontchartrain Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at The Pontchartrain Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at The Pontchartrain Hotel?
    Yes. Valet parking costs USD 39.00 per day.
  • Are pets allowed at The Pontchartrain Hotel?
    Yes, pets are welcome, with a limit of 2 per room and maximum weight of 23 kg per pet. There's a charge of USD 75 per pet, per stay. Service animals are exempt from fees.
  • What are the check-in and check-out times at The Pontchartrain Hotel?
    You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
  • Are there restaurants at or near The Pontchartrain Hotel?
    Yes, there are 4 on-site restaurants, featuring American cuisine. The dining venue(s) will be unavailable from 1 March 2021 to 1 June 2021 (dates subject to change). Nearby restaurants include Houston's Restaurant (3-min walk), Blind Pelican (6-min walk) and Zea (7-min walk).
  • Is there an on-site casino at The Pontchartrain Hotel?
    No, this hotel doesn't have a casino, but Harrah's New Orleans Casino (4-min drive) and Boomtown Casino (15-min drive) are both nearby.
  • What is there to do at The Pontchartrain Hotel and nearby?
    The Pontchartrain Hotel has 2 bars and a fitness centre.

Recent reviews

Exceptional 9.4 From 505 reviews

Very good 8.0
The hotel was in an excellent position to explore the wonderful Garden District, and is a great place to stay, dine, relax and party, with many different social spaces. The rooftop bar and cocktails was a real treat, and live music in the downstairs bar was great. Even breakfast in the cafe was very tasty. The hotel as well had loads of character and our room was perfect and very comfortable. An absolute Gem and would recommend to anyone.
gb1 night romance trip
Exceptional 10.0
Staff here are truly excellent. Couldn't do enough for you and very helpful with questions regarding the surrounding area. In a much more peaceful part of New Orleans, but only a 15 minute tram ride to the French Quarter. The roof top bar is brilliant. There is much better food to be found than that served at the adjoining restaurant. Would highly recommend this hotel.
gb3 night romance trip
Exceptional 10.0
Charming hotel in the Garden district. St Charles streetcar stops right outside and takes you to the French Quarter in 10 minutes. Wonderful rooftop bar too which has amazing views of the city.
Robin, gb2 night trip
Exceptional 10.0
Brittany and Menard are amazing!
My stay here was amazing. The service was impeccable. Brittany was so welcoming and nice. Menard was so knowledgeable about things for us to do and make my family feel so special.
Brianna Bishop, us1 night family trip
Very good 8.0
Consider this place for Uptown stay
Pleasant staff, nice to stay in NOLA at place with character without busting your budget.
David, us1 night business trip
Exceptional 10.0
great stay
The hotel is lovely and in a safe location. Services were exceptional. Would definitely recommend.
Lynnette, us4 night trip
Exceptional 10.0
Absolutely amazing!! Awesome in every way!! Thank you again!!
Carol, us1 night trip with friends
Exceptional 10.0
Great stay
We arrived ahead of checkin. We just wanted to drop off our luggage and get going. But our room was ready and they let us in. We went into the French Quarter for a tour. We rode the street car there and back for a few dollars. That was very convenient. We spent the rest of the night at dinner at Jack Rose and at the Tin Roof.
Lacy E., us1 night trip
Exceptional 10.0
Great stay
Very nice and comfortable but tired of wearing the mask and the restrictions that go along with it. Besides that, GREAT!
James, us2 night trip
Exceptional 10.0
Very friendly staff. Very clean. Nice place.
Greg, us2 night family trip

The Pontchartrain Hotel