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The Pontchartrain Hotel

4-star hotel with 4 restaurants, connected to a railway/underground station, near Magazine Street

  • Free WiFi
From
£104

Image gallery

  • Hotel Entrance
  • Hotel Entrance
  • Suite, 2 Bedrooms (Melpomene) - Living Area
  • Suite, 1 King Bed (Calliope) - Living Area
  • Hotel Entrance
Hotel Entrance. Image 1 of 75.
1 / 75Hotel Entrance
9.4.Exceptional.
  • Absolutely loved this hotel, wish we had been able to stay longer. Beautiful,…

    Sep 22, 2019

  • Lovely individual feel to hotel, great location, excellent staff. Only a streetcar ride…

    Sep 3, 2019

See all 501 reviews

Official standards

This property advises that it adheres to SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 72 hours Gap period enforced between guest stays -
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Dining options
Convenient
Transport options
Safe
  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 106 smoke-free guestrooms
  • Daily housekeeping
  • 4 restaurants and 2 bars/lounges
  • Breakfast available
  • Fitness centre
  • Valet parking

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries
  • Terrace
  • Daily housekeeping

What’s around

  • In Lower Garden District
  • National World War II Museum - 19-min walk
  • Ernest N. Morial Convention Center - 24-min walk
  • Port of New Orleans - 27-min walk
  • Smoothie King Center - 28-min walk
  • Mercedes-Benz Superdome - 33-min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Room, 1 King Bed (Clio)
  • Deluxe Room, 2 Queen Beds (Euterpe)
  • Room, 2 Double Beds (Erato)
  • Family Suite (Thalia)
  • Suite, 1 King Bed (Calliope)
  • Suite (Polyhymnia)
  • Suite, 2 Bedrooms (Melpomene)
  • City Room, City View

What’s around

Landmarks

  • In Lower Garden District
  • National World War II Museum - 19-min walk
  • Ernest N. Morial Convention Center - 24-min walk
  • Port of New Orleans - 27-min walk
  • Smoothie King Center - 28-min walk
  • Mercedes-Benz Superdome - 33-min walk
  • Harrah's New Orleans Casino - 33-min walk
  • Jackson Square - 39-min walk
  • Magazine Street - 7-min walk
  • Tulane University - 2.9 mi / 4.7 km
  • Audubon Zoo - 4 mi / 6.4 km

Getting around

  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) 20-min drive
  • New Orleans Union Passenger Terminal 20-min walk
map

At a glance

Hotel size

  • This hotel has 106 rooms
  • This hotel is arranged over 11 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed*
  • 2 per room (up to 50 lbs)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site valet parking (USD 39.00 per day; includes in/out privileges)

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • 4 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Room service (during limited hours)

Things to do

  • Fitness facilities
  • Free use of nearby fitness centre

Working away

  • Number of meeting rooms - 2

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter

Facilities

  • Number of buildings/towers: 1
  • Year Built – 1927
  • Lift
  • ATM/banking
  • Terrace

Accessibility

  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path to lift

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Iron/ironing board

Sleep well

  • Turndown service

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • TV
  • Cable/satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Silver Whistle – This café specialises in American cuisine and serves breakfast, lunch and light fare.

Jack Rose – This fine-dining restaurant specialises in southern cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Bayou Bar – This restaurant specialises in American cuisine and serves lunch, dinner and light fare. Open daily.

Hot Tin Rooftop Bar – On-site rooftop bar. Open selected days.

Small print

Also known as

  • Pontchartrain Hotel New Orleans
  • Pontchartrain Hotel
  • Pontchartrain New Orleans
  • The Pontchartrain Hotel Hotel
  • The Pontchartrain Hotel New Orleans
  • The Pontchartrain Hotel Hotel New Orleans
  • The Pontchartrain Hotel Hotel
  • The Pontchartrain Hotel New Orleans
  • The Pontchartrain Hotel Hotel New Orleans

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Valet parking costs USD 39.00 per day with in/out privileges

Cooked-to-order breakfast is offered for an extra charge of USD 25 per person (approximately)

Pets are allowed for an extra charge of USD 75 per pet, per stay

Service animals exempt from fees

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted. 

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, The Pontchartrain Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs USD 39.00 per day.
  • Yes, pets are welcome, with a limit of 2 per room and maximum weight of 23 kg per pet. There's a charge of USD 75 per pet, per stay. Service animals are exempt from fees.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
  • Yes, there are 4 on-site restaurants, featuring American cuisine. Nearby restaurants include Houston's Restaurant (3-min walk), Blind Pelican (6-min walk) and Zea (7-min walk).
  • No, this hotel doesn't have a casino, but Harrah's New Orleans Casino (4-min drive) and Boomtown Casino (15-min drive) are both nearby.
  • The Pontchartrain Hotel has 2 bars and a fitness centre.
9.4.Exceptional.
  • 8.0.Very good

    The hotel was in an excellent position to explore the wonderful Garden District, and is a great place to stay, dine, relax and party, with many different social spaces. The rooftop bar and cocktails was a real treat, and live music in the downstairs bar was great. Even breakfast in the cafe was very tasty. The hotel as well had loads of character and our room was perfect and very comfortable. An absolute Gem and would recommend to anyone.

    1 night romance trip, Aug 9, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Staff here are truly excellent. Couldn't do enough for you and very helpful with questions regarding the surrounding area. In a much more peaceful part of New Orleans, but only a 15 minute tram ride to the French Quarter. The roof top bar is brilliant. There is much better food to be found than that served at the adjoining restaurant. Would highly recommend this hotel.

    3 night romance trip, Jun 21, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Charming hotel in the Garden district. St Charles streetcar stops right outside and takes you to the French Quarter in 10 minutes. Wonderful rooftop bar too which has amazing views of the city.

    Robin, 2 night trip, Aug 14, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Very nice place

    Very nice place in historic building. Rooftop bar and lobby lounge are great amenities and the restaurant is very good as well. Right near the streetcar line but the room was quiet and comfortable. Definitely would stay again

    Sheree, 1 night trip, Jun 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Brittany and Menard are amazing!

    My stay here was amazing. The service was impeccable. Brittany was so welcoming and nice. Menard was so knowledgeable about things for us to do and make my family feel so special.

    Brianna Bishop, 1 night family trip, Apr 11, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Consider this place for Uptown stay

    Pleasant staff, nice to stay in NOLA at place with character without busting your budget.

    David, 1 night business trip, Mar 31, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    great stay

    The hotel is lovely and in a safe location. Services were exceptional. Would definitely recommend.

    Lynnette, 4 night trip, Mar 30, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Absolutely amazing!! Awesome in every way!! Thank you again!!

    Carol, 1 night trip with friends, Mar 18, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great stay

    We arrived ahead of checkin. We just wanted to drop off our luggage and get going. But our room was ready and they let us in. We went into the French Quarter for a tour. We rode the street car there and back for a few dollars. That was very convenient. We spent the rest of the night at dinner at Jack Rose and at the Tin Roof.

    Lacy E., 1 night trip, Mar 17, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great stay

    Very nice and comfortable but tired of wearing the mask and the restrictions that go along with it. Besides that, GREAT!

    James, 2 night trip, Mar 11, 2021

    Verified Hotels.com guest review

See all 501 reviews