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1 room, 2 adults

The Swanston Hotel Melbourne Grand Mercure

4.5-star4.5 stars
195 Swanston Street, Melbourne, VIC, 3000, Australia

Luxury hotel with restaurant, near Bourke Street Mall
  • Free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 2,880 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Location
Great location
Service
Fantastic service
Room
Room is all right
Breakfast
Breakfast is average

The Swanston Hotel Melbourne Grand Mercure

from £81
  • Classic Room
  • Deluxe King room
  • Superior King Room
  • Superior Room with two Queen beds
  • Classic Room
  • Deluxe King Suite
  • Executive King Suite

What’s around The Swanston Hotel Melbourne Grand Mercure

Top spots nearby

Recommended by this property

  • Bourke Street Mall (2-minute walk)
  • Melbourne Central (3-minute walk)
  • Queen Victoria Market (9-minute walk)
  • SEA LIFE Melbourne (11-minute walk)
  • Melbourne Cricket Ground (15-minute walk)
  • Marvel Stadium (17-minute walk)
  • Royal Botanic Gardens (20-minute walk)
  • Flemington Racecourse (3.6 mi / 5.8 km)
  • St Kilda Beach (3.8 mi / 6.1 km)

Getting around

  • Melbourne, VIC (MEB-Essendon) 24-min drive
  • Melbourne, VIC (MEL-Tullamarine) 29-min drive
  • Melbourne, VIC (AVV-Avalon) 50-min drive
  • Flinders Street Station 8-min walk
  • Spencer Street Station 19-min walk
  • Showgrounds Station 8-min drive
  • Melbourne Central Station 7-min walk
  • Parliament Station 9-min walk
  • Flagstaff Station 16-min walk

At a glance

Key facts

Hotel size

  • This hotel has 200 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is 11 AM
  • Express check-in/out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Valet parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Bicycle rentals nearby
  • Golfing nearby
Working away
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Number of buildings/towers - 1
  • Lift
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • Chinese
  • English
  • French
  • Greek
  • Indonesian
  • Italian

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Things to enjoy
  • In-room massage available
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

The Louden Kitchen Grill – This restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Soul Cafe – This Cafe specialises in local cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

The Swanston Hotel Melbourne Grand Mercure’s small print

Also known as

  • Swanston Hotel Melbourne Grand Mercure
  • Swanston Mercure
  • Swanston Hotel Melbourne Grand Mercure
  • Swanston Melbourne Grand Mercure
  • Swanston Hotel Grand Mercure
  • Swanston Melbourne Grand Mercure
  • Swanston Grand Mercure
  • Swanston Grand Mercure Melbourne
  • Swanston Hotel
  • Swanston Hotel Grand
  • Swanston Hotel Grand Mercure
  • Swanston Hotel Grand Mercure Melbourne

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

On-site credit card charges are subject to an extra charge

Valet parking costs AUD 45.00 per night

Parking is available nearby and costs AUD 20 per night

Buffet breakfast is offered for an extra charge of AUD 25 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Good 7.8 From 757 reviews

Good 6.0
Wonderful staff, uncomfortable stay
Staff were really friendly and helpful, but the hotel was having renovations which were on the floor above me which were noisy and was not informed when booking. The window of my room faced the air conditioning units of the neighbouring building which were loud even with the window closed. The only full length mirror in the room was on the inside of the wardrobe door, which I could not open properly because the door hit the bedside table. Also the walls were pretty thin as I could hear everything going on in the room next door, particularly one night at about 2:30am, ultimately not the hotels fault but it made my stay uncomfortable.
gbBusiness trip
Poor 2.0
Awful, don't stay here, go elsewhere in Melbourne
Awful, we were given a dingy disabled room, my wife had very little light or work surface available to apply make up. There was told on the ceiling in the bedroom. The guy on reception suggested that if we needed more light we could use the gym. Eventually after claiming they were full they moved our room. But I would never stay here again. Our abiding thought though was, if that is the best room they can offer to a disabled person then it is shameful.
Martin, gb1 night romance trip
Exceptional 10.0
Helpful staff.
Had an enjoyable and comfortable stay. Staff were super friendly and helpful.
Erica, gbFamily trip
Exceptional 10.0
Great place to stay
The hotel was excellent, even with the renovations going on. Nice rooms, spacious and clean. Staff were helpful and friendly. Central to everything. We had a great stay.
Makrina, au3 night family trip
Exceptional 10.0
One night stay
The hotel was excellent in all areas. Only negative was that the walls are obviously quite thin. While we couldn't hear regular noises, we could hear the toilet flushing and the guy who yelled at someone. The breakfast was really good. We'd definitely use this hotel again.
Susan, auRomance trip

The Swanston Hotel Melbourne Grand Mercure

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