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The Swanston Hotel Melbourne Grand Mercure

4.5-star4.5 stars
Great for familiesThis property has good facilities for families.
195 Swanston Street, Melbourne, VIC, 3000, Australia

Luxury hotel with restaurant, near Bourke Street Mall
  • Free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 2,900 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Location
Great location
Service
Fantastic service
Room
Great room
Beach
Beach is not so nice

The Swanston Hotel Melbourne Grand Mercure

from £79
  • Classic Room
  • Deluxe King room
  • Superior King Room
  • Superior Room with two Queen beds
  • Classic Room
  • Deluxe King Suite
  • Executive King Suite

What’s around The Swanston Hotel Melbourne Grand Mercure

Top spots nearby

Recommended by this property

  • Bourke Street Mall (2-minute walk)
  • Melbourne Central (3-minute walk)
  • Queen Victoria Market (9-minute walk)
  • SEA LIFE Melbourne (11-minute walk)
  • Melbourne Cricket Ground (15-minute walk)
  • Marvel Stadium (17-minute walk)
  • Royal Botanic Gardens (20-minute walk)
  • Flemington Racecourse (3.6 mi / 5.8 km)
  • St Kilda Beach (3.8 mi / 6.1 km)

Getting around

  • Melbourne, VIC (MEB-Essendon) 15-min drive
  • Melbourne, VIC (MEL-Tullamarine) 19-min drive
  • Melbourne, VIC (AVV-Avalon) 41-min drive
  • Flinders Street Station 8-min walk
  • Spencer Street Station 15-min walk
  • Showgrounds Station 8-min drive
  • Melbourne Central Station 6-min walk
  • Parliament Station 9-min walk
  • Flagstaff Station 13-min walk

At a glance

Key facts

Hotel size

  • This hotel has 200 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is 11 AM
  • Express check-in/out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Valet parking *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Bicycle rentals nearby
  • Golfing nearby
Working away
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Number of buildings/towers - 1
  • Lift
  • Television in common areas
Accessibility
  • Disabled parking
  • Accessible path of travel
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Things to enjoy
  • In-room massage available
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

The Louden Kitchen Grill – This restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Soul Cafe – This café specialises in local cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

The Swanston Hotel Melbourne Grand Mercure’s small print

Also known as

  • Swanston Hotel Melbourne Grand Mercure
  • Swanston Mercure
  • Swanston Hotel Melbourne Grand Mercure
  • Swanston Melbourne Grand Mercure
  • The Swanston Melbourne Mercure
  • The Swanston Hotel Melbourne Grand Mercure Hotel
  • The Swanston Hotel Melbourne Grand Mercure Melbourne
  • The Swanston Hotel Melbourne Grand Mercure Hotel Melbourne
  • Swanston Hotel Grand Mercure
  • Swanston Melbourne Grand Mercure
  • Swanston Grand Mercure
  • The Swanston Melbourne Mercure
  • The Swanston Hotel Melbourne Grand Mercure Hotel
  • The Swanston Hotel Melbourne Grand Mercure Melbourne
  • The Swanston Hotel Melbourne Grand Mercure Hotel Melbourne
  • Swanston Hotel Grand Mercure Melbourne

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Credit card charges are subject to an extra charge of 1.3 per cent

Valet parking costs AUD 45.00 per night

Parking is available nearby and costs AUD 20 per night

Buffet breakfast is offered for an extra charge of AUD 25 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Good 7.8 From 763 reviews

Good 6.0
Wonderful staff, uncomfortable stay
Staff were really friendly and helpful, but the hotel was having renovations which were on the floor above me which were noisy and was not informed when booking. The window of my room faced the air conditioning units of the neighbouring building which were loud even with the window closed. The only full length mirror in the room was on the inside of the wardrobe door, which I could not open properly because the door hit the bedside table. Also the walls were pretty thin as I could hear everything going on in the room next door, particularly one night at about 2:30am, ultimately not the hotels fault but it made my stay uncomfortable.
gbBusiness trip
Poor 2.0
Awful, don't stay here, go elsewhere in Melbourne
Awful, we were given a dingy disabled room, my wife had very little light or work surface available to apply make up. There was told on the ceiling in the bedroom. The guy on reception suggested that if we needed more light we could use the gym. Eventually after claiming they were full they moved our room. But I would never stay here again. Our abiding thought though was, if that is the best room they can offer to a disabled person then it is shameful.
Martin, gb1 night romance trip
Exceptional 10.0
Helpful staff.
Had an enjoyable and comfortable stay. Staff were super friendly and helpful.
Erica, gbFamily trip
Exceptional 10.0
Great location, good service even despite fitout upgrade
NICK, nz4 night romance trip
Very good 8.0
Great interior decorating
Loved the new interior decorating, great location and looking forward to seeing it after the renovations are finished.
Racheal, au2 night romance trip

The Swanston Hotel Melbourne Grand Mercure

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