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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

The Ritz-Carlton, Cancun

5-star5 stars
Retorno del Rey No. 36, Cancun, QROO, 77500, Mexico

Upmarket beachfront resort with spa, near Luxury Avenue Shopping Mall
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From 3,555 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Location
Great location
Service
Fantastic service
WiFi
Good internet service
Value
Value for money could be better

The Ritz-Carlton, Cancun

from £309
  • Room, 1 King Bed, Balcony, Ocean View
  • Room, 1 King Bed, Balcony, Oceanfront
  • Club Room, 1 King Bed, Balcony, Ocean View
  • Suite, 1 Bedroom, Balcony, Oceanfront
  • Club Room, 1 King Bed, Balcony, Oceanfront
  • Club Room, 2 Double Beds, Balcony, Ocean View
  • Room, 2 Double Beds, Balcony, Ocean View
  • Room, 2 Double Beds, Balcony, Oceanfront
  • Club Room, 2 Double Beds, Balcony, Oceanfront
  • Club Suite, 1 Bedroom, Balcony, Ocean View
  • Club Suite, 1 Bedroom, Balcony, Oceanfront
  • Club Suite, 1 Bedroom
  • Suite, 1 Bedroom, Balcony, Ocean View
  • Room, 1 King Bed, Balcony, Ocean View
  • Room, 1 King Bed, Balcony, Oceanfront
  • Room, 1 King Bed, Ocean View (Club Level)
  • Suite, 1 Bedroom, Balcony, Oceanfront
  • Club Room, 1 King Bed, Balcony, Oceanfront
  • Club Room, 2 Double Beds, Balcony, Ocean View
  • Room, 2 Double Beds, Balcony, Ocean View
  • Room, 2 Double Beds, Balcony, Oceanfront
  • Club Room, 2 Double Beds, Balcony, Oceanfront
  • Club Suite, Ocean View
  • Club Suite, Oceanfront
  • Club Suite (Master Suite)
  • Suite, 1 Bedroom, Balcony, Ocean View

What’s around The Ritz-Carlton, Cancun

Top spots nearby

Recommended by this property

  • Luxury Avenue Shopping Mall (8-minute walk)
  • Aquaworld (12-minute walk)
  • Cancun Interactive Aquarium (17-minute walk)
  • La Isla Shopping Mall (18-minute walk)
  • Delfines Beach (35-minute walk)
  • El Rey Ruins (39-minute walk)
  • Cancun Convention Center (3.1 mi / 5 km)
  • Tortuga Beach (3.1 mi / 5.1 km)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 20-min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 365 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

  • WiFi and wired Internet access in rooms *

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Valet parking (limited) *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 8 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Beach bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Pilates classes on site
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkelling nearby
  • Waterskiing nearby
  • Windsurfing nearby
Working away
  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 290626
  • Conference space size (meters) - 27000
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1993
  • Lift
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Closed captioned TV
Languages Spoken
  • English
  • German
  • Japanese
  • Russian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Balcony or patio
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Pay films
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The Ritz-Carlton Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

The Club Grill – Overlooking the pool, this fine-dining restaurant only serves dinner.Guests can enjoy drinks at the bar. A children's menu is available.

Fantino – Overlooking the ocean, this fine-dining restaurant only serves dinner. A children's menu is available. Open selected days.

Casitas – This beach restaurant specialises in seafood and only serves dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.

The Culinary Center – This beachfront theme restaurant serves lunch and dinner. Reservations are required. Open selected days.

El Cafe Mexicano – This poolside family restaurant serves breakfast, brunch and lunch. A children's menu is available.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Pilates classes on site
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkelling nearby
  • Waterskiing nearby
  • Windsurfing nearby

The Ritz-Carlton, Cancun’s small print

Also known as

  • Ritz-Carlton Cancun Hotel
  • The Ritz Carlton, Cancun
  • The Ritz-Carlton, Cancun Resort
  • The Ritz-Carlton, Cancun Cancun
  • The Ritz-Carlton, Cancun Resort Cancun
  • Ritz-Carlton Cancun
  • Ritz-Carlton Cancun Hotel Cancun
  • Cancun Ritz Carlton
  • Ritz Cancun
  • Ritz-Carlton Cancun Resort
  • Ritz Cancun
  • Cancun Ritz Carlton
  • The Ritz Carlton Cancun

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 16 years old are not allowed in the spa.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Resort fee: USD 50 per accommodation, per night

Resort fee inclusions:

  • Fitness centre access
  • Business centre/computer access
  • Internet access (may be limited)
  • Valet parking
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Valet parking costs USD 20.00 per night

Rollaway beds are available for USD 50.0 per night

Buffet breakfast is offered for an extra charge of USD 36 for adults and USD 18 for children (approximately)

Airport shuttle service is offered for an extra charge of USD 150.00 per vehicle (roundtrip)

WiFi is available in guestrooms for USD 18.00 per day (rates may vary)

WiFi is available in public areas for USD 18.00 per day (rates may vary)

Wired Internet access is available in guestrooms for USD 18.00 per night (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

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The Ritz-Carlton, Cancun

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