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The Ritz-Carlton, Cancun

5-star5 stars
Retorno del Rey No. 36CancunQROO77500Mexico

Upscale beachfront resort with spa, near La Isla Shopping Mall
    Fantastic service
    Beautiful beach
    Value for money
    Value for money could be better
    376See all 376 reviews
    From 3,144 reviewsTripAdvisor Traveller Rating

    The Ritz-Carlton, Cancun

    from £592
    • Room, 1 King Bed, Balcony, Ocean View
    • Room, 1 King Bed, Balcony, Oceanfront
    • Club Level Ocean View King
    • Suite, 1 Bedroom, Balcony, Oceanfront
    • Club Room, 1 King Bed, Oceanfront
    • Club Room, 2 Double Beds, Ocean View
    • Room, 2 Double Beds, Balcony, Ocean View
    • Room, 2 Double Beds, Balcony, Oceanfront
    • Club Room, 2 Double Beds, Oceanfront
    • Club Suite, Ocean View
    • Club Suite, Oceanfront
    • Club Suite

    About The Ritz-Carlton, Cancun

    Luxury Hotel Zone resort with spa, pools, and private beach

    Near Luxury Avenue

    The Ritz-Carlton Cancun places you in Cancun’s Hotel Zone, steps from the beach, the Caribbean Sea, and Nichupte Lagoon. The 5-star hotel is a 15-minute walk from the high-end shops at Luxury Avenue Boutique Mall, and an 8-minute drive from El Rey Archaeological Zone.

    Caribbean's sandy shore

    The elevated Playa Delfines, a 5-minute drive, allows you to walk along the Caribbean seashore while peering down on the Cancun cityscape. If you crave a little culture, the archeological artifacts that fill Cancun’s Maya Museum can be reached by car in 3 minutes.

    Private beachside cabanas

    Kayantá Spa’s treatments, the white-sand beach with private cabanas, and 2 heated outdoor pools with oceanfront hot tubs mean relaxation is never far away. After working out in the fitness center, playing tennis, or trying watersports, you can indulge at one of the 8 restaurants. WiFi is available in public areas.

    Private balconies

    Each guestroom comes with a private balcony or terrace opening to panoramic views of the Caribbean Sea. Marble bathrooms with dual vanities, separate rain showers, and Asprey® products are a treat, while premium bedding, WiFi, flat-screen TVs, and iPod® docks complete the luxury.

    At a glance

    Key facts

    Hotel size

    • This hotel has 365 rooms
    • This hotel is arranged over 9 floors


    • Check-in time starts at 3 PM
    • Check-out time is noon
    24-hour airport shuttle service is available. Contact the property in advance for details.

    Required at check in

    • Credit card deposit required

    • Government-issued photo ID required

    • Minimum check-in age is 18

    Travelling with others


    • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

    • No cribs (infant beds)

    • Babysitting/childcare *

    • Children's club *


    • Pets not allowed


    • WiFi in public areas *

    • WiFi and wired Internet access in rooms *



    • Airport shuttle (available 24 hours) *


    • Valet parking (limited) *

    Other information

    • Smoke-free property
    * See small print for additional details or extra charges

    In the hotel

    Taking the kids?
    • Children's club (surcharge)
    • In-room childcare (surcharge)
    • Supervised childcare/activities (surcharge)
    Food and drink
    • Buffet breakfast daily (surcharge)
    • 8 restaurants
    • 2 bars/lounges
    • Coffee shop/café
    • Beach bar
    • Poolside bar
    • 24-hour room service
    • Coffee/tea in a common area
    Things to do
    • Beach cabanas (surcharge)
    • Beach umbrellas
    • Number of outdoor pools - 3
    • Children's pool
    • Fitness facilities
    • Outdoor tennis courts - 3
    • Full-service spa
    • Spa treatment room(s)
    • Beach towels
    • Free pool cabanas
    • Tennis on site
    • Spa tub
    • Pool sunloungers
    • Steam room
    • Pool umbrellas
    • Sauna
    Working away
    • Business centre
    • Conference space
    • Meeting rooms 8
    • Conference space size (feet) - 290626
    • Conference space size (meters) - 27000
    • Conference centre
    • Computer station
    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Limo or Town Car service available
    • Dry cleaning/laundry service
    • Laundry facilities
    • Hair salon
    • Free newspapers in lobby
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter
    • Number of buildings/towers - 1
    • Built in 1993
    • Lift
    • Safe-deposit box at front desk
    • Accessible bathroom
    • In-room accessibility

    In the room

    Home comforts
    • In-room climate control (air conditioning)
    • Air conditioning
    • Minibar
    • Coffee/tea maker
    • Bathrobes
    • Slippers
    • Iron/ironing board
    Sleep well
    • Hypo-allergenic bedding available
    • Blackout drapes/curtains
    • Soundproofed rooms
    • Turndown service
    • Premium bedding
    Things to enjoy
    • In-room massage available
    • Balcony or patio
    Freshen up
    • Private bathroom
    • Deep soaking bathtub
    • Rainfall showerhead
    • Free toiletries
    • Hair dryer
    Be entertained
    • 42-inch LCD TV
    • Pay films
    • Cable TV channels
    • IPod docking station
    Stay connected
    • Desk
    • Free newspaper
    • WiFi (surcharge)
    • Phone
    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Special features


    Kayanta Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub.

    Guests under 16 years old are not allowed in the spa.


    The Club Grill – Overlooking the pool, this fine-dining restaurant only serves dinner.Guests can enjoy drinks at the bar. A children's menu is available. Open select days.

    Fantino – Overlooking the ocean, this fine-dining restaurant only serves dinner. A children's menu is available. Open selected days.

    Casitas – This beach restaurant specialises in seafood and only serves dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.

    The Culinary Center – This beachfront theme restaurant serves lunch and dinner. Reservations are required. Open selected days.

    El Cafe Mexicano – This poolside family restaurant serves breakfast, brunch and lunch. A children's menu is available.


    On Site

    • Fitness facilities
    • Outdoor tennis courts - 3
    • Sauna
    • Spa tub
    • Steam room
    • Tennis on site
    • Fitness classes on site
    • Pilates classes on site
    • Surfing/boogie boarding on site
    • Tennis lessons on site
    • Volleyball on site
    • Yoga classes/instruction on site


    • Ecotours nearby
    • Golf lessons available nearby
    • Golfing nearby
    • Kayaking nearby
    • Parasailing nearby
    • Sailing nearby
    • Scuba diving nearby
    • Skydiving nearby
    • Snorkelling nearby
    • Waterskiing nearby
    • Windsurfing nearby

    The Ritz-Carlton, Cancun’s small print

    Also known as

    • Ritz-Carlton Cancun Hotel
    • Ritz-Carlton Cancun
    • Ritz-Carlton Cancun Hotel Cancun
    • Cancun Ritz Carlton
    • Ritz Cancun
    • Cancun Ritz Carlton
    • Ritz Cancun


    The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Only registered guests are allowed in the guestrooms.

    Guests under 16 years old are not allowed in the spa.

    Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

    Mandatory fees

    You’ll be asked to pay the following charges at check in or check out:

    • Resort fee: USD 40.00 per accommodation, per night

    Resort fee inclusions:

    • Children's club/arcade access
    • Shuttle service
    • Business centre/computer access
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • In-room coffee
    • Valet parking
    • Additional inclusions

    Inclusions may be listed elsewhere on the page as free or for a surcharge.

    Optional extras

    Valet parking costs USD 20 per night

    Rollaway beds are available for USD 60.0 per night

    Buffet breakfast is offered for an extra charge of USD 35.00 for adults and USD 17.50 for children (approximately)

    Children's club access is available for an extra charge

    Babysitting/childcare is available for an extra charge

    Airport shuttle service is offered for an extra charge of USD 150 per vehicle (return)

    WiFi is available in guestrooms for USD 18 per day (rates may vary)

    WiFi is available in public areas for USD 18 per day (rates may vary)

    Wired Internet access is available in guestrooms for USD 18 per night (rates may vary)

    We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

    What’s around The Ritz-Carlton, Cancun


    • In Hotel Zone
    • La Isla Shopping Mall (24-minute walk)
    • Ballenas Beach (8-minute walk)
    • Luxury Avenue Shopping Mall (11-minute walk)
    • Kukulcan Plaza Shopping Mall (11-minute walk)
    • Aquaworld (17-minute walk)
    • Marlin Beach (18-minute walk)
    • Tequila Museum (23-minute walk)

    Getting around

    • Cancun, Quintana Roo (CUN-Cancun Intl.) 22-min drive
    • Valet parking (surcharge)
    • Limited parking
    • Airport shuttle (surcharge)

    Recent reviews

    Exceptional 9.4 From 376 reviews

    The Ritz-Carlton, Cancun
    Outstanding service!
    Thomas, us5 night trip
    The Ritz-Carlton, Cancun
    Very Good8.0
    Need to update photo of waterview rooms.
    Staff could not do enough. Would definitely return. When booking, the photos of waterview rooms on this site are not accurate. They are showing you waterFRONT views. Waterview will give you buildings, pool and water. There is definitely a difference.
    A Traveller, us5 night trip
    The Ritz-Carlton, Cancun
    Very Good8.0
    The hotel is excellent but Mexico is not a safe pl
    The Mexican tourism office needs to work on regulations to improve traveling safety. The corruption is rampant and very obvious. Any traveling arrangements should be made through a trusted hotel or agency.
    mirta, us3 night trip
    The Ritz-Carlton, Cancun
    Very Good8.0
    Great hotel
    Great hotel
    Isidoro, mx2 night romance trip

    See all reviews

    The Ritz-Carlton, Cancun

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