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Kobe Bay Sheraton Hotel & Towers

Photo gallery for Kobe Bay Sheraton Hotel & Towers

Indoor pool
Exterior
Club Suite, 1 Single Bed, Tower (Club Lounge & Spa Level, Larger Suite) | Minibar, in-room safe, desk, blackout curtains
View from property
Body treatments, aromatherapy, Thai massages, facials

Overview of Kobe Bay Sheraton Hotel & Towers

Kobe Bay Sheraton Hotel & Towers

4.0 star property
4-star hotel in Higashinada with 4 restaurants and 3 bars/lounges

8.8/10 Fabulous

589 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
2-13 Kouyoucho-naka, Higashinada-ku, Kobe, Hyogo-ken, 658-0032
Main amenities
  • 2 outdoor tennis courts
  • 24-hour fitness centre
  • 4 restaurants and 3 bars/lounges
  • Breakfast available
  • Coffee shop/cafe
  • Daily housekeeping
  • Hot springs
  • Indoor pool
  • Nightclub
  • Room service
  • Sauna
  • Spa services
For families
  • Daily housekeeping
  • Laundry facilities
  • Playground on site
  • Private bathroom
  • Television
  • Terrace

Room options

About this area

What's nearby

  • In Higashinada
  • Kobe University - 20 min drive
  • Meriken Park - 23 min drive
  • Kobe Harborland - 25 min drive
  • Kobe Anpanman Children's Museum & Mall - 25 min drive
  • Port of Kobe - 22 min drive
  • Hanshin Koshien Stadium - 23 min drive
  • Kidzania Koshien Theme Park - 24 min drive
  • Rokkosan Ski Area - 39 min drive
  • Arima Hot Springs - 40 min drive
  • Universal Studios Japan - 15 min drive

Getting around

  • Kobe (UKB) - 29 min drive
  • Osaka (ITM-Itami) - 40 min drive
  • Osaka (KIX-Kansai Intl.) - 59 min drive
  • Kobe Hanshin Sumiyoshi Station - 5 min drive
  • Kobe Hanshin Mikage Station - 5 min drive
  • Kobe Shinzaike Station - 5 min drive
  • Island Center Station - 1 min walk
  • Island Kitaguchi Station - 8 min walk
  • Marine Park Station - 13 min walk
  • Airport shuttle (surcharge)

Restaurants

  • 鉄板焼 - 3 min walk
  • サイゼリヤ - 8 min walk
  • マクドナルド - 8 min walk
  • TULLY'S COFFEE 神戸ファッションマート店 - 10 min walk
  • アーバングルメポート - 7 min walk
Map

About this property

Kobe Bay Sheraton Hotel & Towers

A great choice for a stay in Kobe, Kobe Bay Sheraton Hotel & Towers features a nightclub and offers an airport shuttle (available 24 hours) for JPY 1800 per person. You can indulge in Thai massages, facials or aromatherapy, and Kobe Grill, one of 4 restaurants, serves French cuisine and is open for lunch and dinner. Other highlights at this upmarket hotel include 3 bars/lounges, an indoor pool and a 24-hour fitness centre. The pool and nice bathrooms get good marks from fellow travellers. Public transportation is only a short walk: Island Center Station is steps away and Island Kitaguchi Station is 8 minutes.

Languages

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 270 rooms
  • Arranged over 21 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 4 restaurants
  • 3 bars/lounges
  • BBQs
  • Coffee shop
  • Room service (limited hours)

Travelling with children

  • Playground

What to do

  • Tennis
  • Hot springs

Working away

  • Conference space
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Hair salon
  • Limo or town car service
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Facilities

  • 1 building/tower
  • 2 outdoor tennis courts
  • 24-hour fitness centre
  • An indoor pool
  • Built in 1992
  • Comprehensive recycling policy
  • Nightclub
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Safe-deposit box at front desk
  • Sauna
  • Spa services
  • Terrace

Accessibility

  • Accessible bathroom (selected rooms)
  • Closed-captioned TV
  • Grab bar in bath
  • Height-adjustable showerheads
  • In-room accessibility (selected rooms)
  • Lever door handles
  • Lift
  • Lowered plug sockets in bathroom
  • Raised toilet seat
  • Transfer shower
  • Wheelchair-accessible
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Languages

  • English
  • Japanese

Room amenities

Be entertained

  • Films for purchase
  • Television

Home comfort

  • Air conditioning and heating
  • Minibar
  • Slippers

Sleep well

  • Bed sheets provided
  • Blackout curtains
  • Soundproofed rooms

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Bath or shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include Thai massages, facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot spring (onsen). This service features separate men's and women's areas. The ryokan bathing area is open from 6:00 AM to midnight. There are hot springs on site.

Dining

Kobe Grill – This restaurant specialises in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Teppanyaki Kobe Grill – This steakhouse specialises in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Suikyoen – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Matsukaze – This restaurant specialises in Japanese cuisine and serves lunch and dinner.
Garden Cafe (Buffet) – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 3025 for adults and JPY 1815 for children
  • Airport shuttle service is offered for an extra charge of JPY 1800 per person (one way)

Renovations and closures

The following facilities or services will be unavailable from January 23 2023 to March 2 2023 (dates subject to change):
  • One of the dining venues
The property will be renovating from 6 December 2022 to 5 March 2023 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
During renovations, the hotel will make every effort to minimise noise and disturbance.

Children & extra beds

  • Airport shuttle service for children costs JPY 900

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services, spa treatments and private bath/onsen and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

<p>The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file. </p> <p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Kobe Bay Sheraton Hotel & Towers
Kobe Bay Sheraton Towers
Kobe Bay Sheraton Hotel
Kobe Sheraton
Sheraton Kobe
Kobe Bay Sheraton Hotel Towers
Kobe Sheraton & Towers Kobe
Kobe Bay Sheraton Hotel & Towers Kobe
Kobe Bay Sheraton Hotel & Towers Hotel
Kobe Bay Sheraton Hotel & Towers Hotel Kobe

Frequently asked questions

Does Kobe Bay Sheraton Hotel & Towers offer free cancellation for a full refund?
Yes, Kobe Bay Sheraton Hotel & Towers does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Kobe Bay Sheraton Hotel & Towers?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Kobe Bay Sheraton Hotel & Towers?
Yes, there's an indoor pool.
Are pets allowed at Kobe Bay Sheraton Hotel & Towers?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Kobe Bay Sheraton Hotel & Towers?
Yes, there's free self parking. Electric car charging is available.
Is an airport shuttle service offered by Kobe Bay Sheraton Hotel & Towers?
Yes, an airport shuttle is available. The charge is JPY 1800 per person one way.
What are the check-in and check-out times at Kobe Bay Sheraton Hotel & Towers?
You can check in from 3 PM - midnight. Check-out time is noon.
What is there to do at Kobe Bay Sheraton Hotel & Towers and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes hot springs. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include 3 bars and a nightclub. Kobe Bay Sheraton Hotel & Towers also has a 24-hour fitness centre and a sauna.
Are there restaurants at or near Kobe Bay Sheraton Hotel & Towers?
Yes, there are 4 on-site restaurants, featuring French cuisine. One of the dining venues will be unavailable from 23 January 2023 to 2 March 2023 (dates subject to change).
What's the area around Kobe Bay Sheraton Hotel & Towers like?
Kobe Bay Sheraton Hotel & Towers is a short 1-minute walk from Island Center Station and 5 minutes' walk from Kobe Fashion Museum. Travellers say that this hotel is in a good location.

Reviews

8.8

Fabulous

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.7/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

The overall Sheraton experience was great. The staff offers great service and the establishment, albeit a little outdated, has everything a high-end hotel needs to have. The perks such as the breakfast and the afternoon lounge coupons were enormously helpful and are the primary reasons I would reconsider going back to Kobe Bay Sheraton in the future.
Schoni, 1-night family trip
Verified Expedia guest review

8/10 Very good

Richard, 2-night trip
Verified Hotels.com guest review

6/10 Good

朝食ビュッフェでオムレツを提供する年配のシェフが威圧感があり怖かった。
2-night family trip
Verified Expedia guest review

4/10 Fair

Understaffed due to COVID-19?
The onsen was well-maintained and I enjoyed it. However, the room was not prepared and checked in advance. For example, the window was open. Items in the room were not fully inspected after the previous guest checked out, which made me really uncomfortable owing to the current COVID-19 situation. I stayed at a club room, but the lounge was crowded and people were talking loudly without wearing masks. The hotel staff did not say anything. I doubt if I would consider going back to stay at the same hotel again.
Minako, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

No room service which waa disappointing for a 4 STAR hotel . Staff very friendly and attentive.
Robert, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great Hotel. Great service.
Staff were very friendly and helpful. Free Pyjamas and free mobile phone while staying is a great bonus. Nice little restaurant near reception that is handy to wait at until check in time. Lovely staff there too!
Assunta, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is in good location for stay over before my cruise trip. To and from KIX airport is also convinence. Need more time to communicate with hotel staff for a non Japanese speaking cutomer. Yet, they have been very helpful. It will be our best choice if we visit Kobe again.
1-night romance trip
Verified Expedia guest review

8/10 Very good

Nice hotel. Big room but the facility is getting old.
2-night family trip
Verified Expedia guest review

8/10 Very good

2-night trip
Verified Expedia guest review

6/10 Good

Air conditioner was out without proper notice to customers.
1-night family trip
Verified Expedia guest review