Manchester Airport Marriott Hotel

Good clean Hotel in a great location for Manchester Airport. Downside was poor parking availability when arriving late - not good when you are paying for it! Food rather expensive - you feel you are paying for the Raymond Le Blanc name. 10% service charge added to bill which we paid but you do wonder if it was worth it. Spa pool closed - presumably for maintenance.

Clean room, pleasant decor. Amazing, powerful hot shower. We enjoyed our stay

On arrival the Receptionist/Check-in Clerk named Joey, could not find the reservation, which had been made through Hotels.com and he said the hotel was full they had no available rooms. When I showed him a print out of the reservation he then had another look and surprise, surprise, we had a reservation. After making the reservation with Hotels.com I then telephoned the hotel with two requests and they alleged no to have any record of that telephone call and no knowledge of my requests. That is not the standard of service I am accustomed to receiving when staying at a Marriott hotel.

Hotel is great and convenient for the airport. Unfortunately the shuttle service was not clearly explained. We landed at 10.30pm and went back to our drop off point as instructed. We were not given a number to call so had to Google the number which just kept ringing out. We finally got through to a different number to find out the shuttle service stops at 10pm. Despite all the other hotel shuttles doing their pick ups. It was late, cold & raining and we were stuck with no pick up. We get patched through to their taxi service who can not pick up from this location. We had to walk to another part of terminal 2 in the freezing wet cold, ring the taxi back and then it would pick us up. We finally get to the hotel around midnight and we don't have a taxi voucher which we should have been issued so had to pay £10. Which we did get back from reception. However it was a very inconvenient service late at night when you just want to get to your hotel room. The hotel and rooms are lovely and staff very friendly.

Very convenient location close to Manchester Airport. Free shuttle bus from hotel to airport extremely efficient. Very good restaurant Brasserie Blanc. Comfortable quiet room in spite of near airport location. Helpful, friendly staff.