Skip to main content.
All properties in New York, New York, United States Of America
1 room, 2 adults

Row NYC

4-star4 stars
700 8th Avenue, New York, NY, 10036, United States of America

4-star hotel with 2 restaurants, near Times Square
  • Free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 25,032 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Location
Great location
WiFi
Good internet service
Service
Service is adequate
Cleanliness
Could use a good cleaning

Row NYC

from £65
  • Standard Room
  • Deluxe Room, City View
  • Premium Room, City View
  • Deluxe Room, 2 Double Beds, City View
  • Superior Room (ADA)
  • Superior Room
  • Deluxe Room, 1 King Bed
  • Superior Room, 2 Double Beds
  • Superior Room (Two Twin)
  • Standard Room
  • Executive Suite

What’s around Row NYC

Landmarks

  • In Midtown
  • Times Square (3-minute walk)
  • Broadway (3-minute walk)
  • Gershwin Theater (7-minute walk)
  • Broadway Theatre (10-minute walk)
  • Madison Square Garden (10-minute walk)
  • Ed Sullivan Theater (10-minute walk)
  • Bryant Park (11-minute walk)

Getting around

  • New York, NY (LGA-LaGuardia) 26-min drive
  • New York, NY (JFK-John F. Kennedy Intl.) 40-min drive
  • Newark, NJ (EWR-Liberty Intl.) 28-min drive
  • Teterboro, NJ (TEB) 23-min drive
  • Linden, NJ (LDJ) 36-min drive
  • Caldwell, NJ (CDW-Essex County) 34-min drive
  • New York Penn Station 13-min walk
  • New York W 32nd St. Station 17-min walk
  • New York Grand Central Terminal Station 19-min walk
  • 49th St. Station 6-min walk
  • Times Sq. - 42 St. Station 7-min walk
  • 50 St. Station (Broadway) 9-min walk

At a glance

Key facts

Hotel size

  • This hotel has 1,300 rooms
  • This hotel is arranged over 28 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Self parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
Things to do
  • Fitness facilities
Working away
  • 24-hour business centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Multilingual staff
  • Porter
Facilities
  • Lift
  • Safe-deposit box at front desk
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Fridge (on request)
More
  • In-room safe (laptop compatible)

Special features

Dining

District M – This bar serves breakfast, dinner and light fare.

City Kitchen – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQIA) guests.

Row NYC’s small print

Also known as

  • Row NYC Hotel New York
  • Row NYC Hotel
  • Row NYC New York
  • Row NYC
  • Row NYC Hotel
  • Row NYC New York
  • Row NYC Hotel New York
  • Row NYC Hotel New York

Policies

To take advantage of Row NYC's new mobile check-in option, please contact the property in advance.


This property will place an authorization 48 hours prior to arrival for the first night's stay for all bookings. For more details, please contact the property using the information on the reservation confirmation received after booking.

This hotel will place an authorization for $50 per night on the guest credit card at check-in for incidentals. For more details, please contact the property using the information on the reservation confirmation received after booking.


Groups of 10 persons or more are subject to a baggage fee. Guests expecting to receive packages at the hotel must contact the hotel in advance. Fees may apply. For more information, please contact the property using the information on the reservation confirmation received after booking.
Row NYC can accept packages for all arriving and in-house guests. Packages should not be sent to the hotel until 3 days prior to the guest arrival. Row NYC will apply a package handling fee to each item received at the hotel loading dock. For more information, please contact the property using the information on the reservation confirmation received after booking.
This property has a smoking penalty fee of USD 400 per stay. For more details, please contact the property using the information on the reservation.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Deposit: USD 50.00 per night

  • Resort fee: USD 40.16 per accommodation, per night

Resort fee inclusions:

  • Fitness centre access
  • Business centre/computer access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • Concierge/Valet service
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Self-parking costs USD 40 per night

Refrigerators are available for USD 35.00 per stay

Breakfast costs between USD 6 and USD 15 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Good 7.0 From 5,874 reviews

Good 6.0
Try somewhere else, it will be better value
The check in staff and front desk staff were not helpful or courteous. Check in and service by them was slow. They did not inform us of the fact they could not fulfill the deluxe room I had booked. They did move me for the last 3 nights and subtract $30 plus taxes from my bill. No tea or coffee making facilities in the room which is a negative. House cleaning staff were friendly and efficient. Internet was efficient. Overall row NYC is very central but the service is not worth the 4* out of 5 that hotels.com gave it. If you needed any help in New York it information the staff are not helpful and the in hotel store is geared to be the highest price you will pay. Even on checkout there were no instructions for the express checkout and the screens were not completing the checkout and instructing people to queue. A sign on the monitors just to tell people to drop keys in the box would have sped the whole process up. When we approached staff the concierge told us it wasn’t her job, we had to ask her Who to speak to as working there she could at least point us in the right direction. After two other staff we spoke to about the same issue of checking out, we managed to get an answer. I know most people spend very little time in their hotel room in New York but when you do you expect to feel more looked after (or even just helped and smiled at) and able to get a coffee at any time in your room for $300+ a night!
cn4 night trip with friends
Fair 4.0
I would stay somewhere else
I checked into the hotel on the Saturday my partner flew in on the Sunday and she said staff were very unfriendly because she got in early no one seemed to want to help, luckily another guest explained the elevator situation (lifts don’t fit many inside and you press the floor before you get in, strange at first but was explained to me but morning staff didn’t want to explain to her) Hotel was booked pretty late so had a lack of options so opted for this hotel for some reason their ‘city tax and fascilites’ seem to be so much more expensive compared to other hotels around the same price for stay but wasn’t the best feeling having to pay when leaving. Hotel Across the street that my mother stayed in for same length of time was only $50, this hotel $234.50 The most annoying and rude people were the people who probably have the easiest job in the entire hotel (bell boys). After being told to take my water bottle out my suitcase (incase it spills all over my stuff). I did come back a few hours later to get my phone charger. One of them said “ you can not just come back and forward to your bag, you have to take it now” I refused as I don’t see the issue and only needed a charger. Don’t know if this is a genuine hotel policy or just he was having a bad day but the rudeness of staff in general has made me actually want to review something for once as it’s not exactly cheap to stay here.
Alfie, gb6 night romance trip
Poor 2.0
The worst hotel I've ever stayed at
This is by far the absolute worst hotel I have ever stayed at, and I've been in numerous hotels around the world. Here are the reasons why: 1. They charge a flat rate of $11 USD for every package that is delivered for you. For heavier packages it's $25 USD and up. They also charge an extra $5 USD for every day after 3 days that they have the package in storage. The package room also closes at 8PM every day, so if you are out the entire day and go for dinner in the evening for example, you can't get the package until the next day. 2. My friend and I did an early check in at around noon, but they told us we could only get our room keys at 4PM, which was fine. That afternoon I had a work emergency and I had to fly out. My friend wanted to continue with the stay, so she went to get the room keys herself. The hotel staff would not let her get the room keys because the reservation was under my name, even if I had personally checked in myself earlier. I had to call the manager overseas at midnight to get them to allow my friend to get the keys. 3. The lobby restrooms are only accessible for guests with keycards. I had just checked in and had no keycards yet since I could only get them at 4PM. I had to go to the bartender to borrow his keycard, just to use the restroom, even if I was a checked-in guest.
Jeremy, sgOther trip
Poor 2.0
HIDDEN CHARGES!
We thought we had enjoyed a pleasant stay at The Row, only to find they had charged us an extra 209 USD in fees we were not expecting. When we enquired as to the reason for these charges we were directed to the small print half way down our confirmation email which stated there would be an additional charge for amenities such as Wi-Fi, bottled water and access to the fitness and business suites. It stated that this charge would be applied 'if not included in the room rate', but with no information as to whether it had been included in the rate or not. To make matters much worse we didn't actually receive most of these facilities. In place of bottled water we were given plastic cups to fill from the tap, we were clearly told the WiFi was free when booking through Expedia, and we weren't even informed of the business suite during our stay. So it seems we paid over 200 USD for a fitness suite we never had any intention of using. If we had at least been told of these charges up front then we would obviously have stayed somewhere else. When this was pointed out to the staff subsequently they have been very unhelpful. They have directed us to Expedia to ask them to make the charges more clear on their website, but have failed to acknowledge the fact that they didn't actually supply the majority of amenities we were charged for. Be aware that you will be charged a lot more than you initially expect for this hotel, and in our experience will not receive good customer service
Charlie, gbOther trip
Poor 2.0
The room I was initially given was not the cleanest but I would have just dealt with it as I was only staying for one night. However, then I saw a bed bug as I was about to turn in. It was late, and I couldn't reach the front desk on the phone, so I got dressed and went downstairs. The woman at the front desk at first was pretty rude. She asked me if I brought the bed bug to show her as proof! After talking with her manager, they switched my room and apparently it was a free "upgrade." The next room was a bit bigger but not sure if I'd call it an upgrade. However, no sign of bed bugs so I finally went to sleep. The next day at check out I told the front desk how awful my stay was. There was no offer to do anything about it. I had to ask to have the "resort fee" cancelled because are you kidding me? They did oblige to that request but I paid full price for the room. This is not a clean hotel and some rooms may be infested with bed bugs...the staff seems to be pretty indifferent to this state of affairs.
Rita, us1 night family trip

Row NYC

Is the description of this property not correct? Tell us