There was a lack of knowledge amongst the staff. There were times that the bars would be unstaffed. We did go on a Sunday-Tuesday trip. Sunday there was no issue, it's when it gets slow the staff just isn't friendly, knowledgeable, or, heaven forbid they ever answer the phone... where is everyone? I didnt like that there wasn't a choice of a late check out. We had our kids and it would have been nice to gamble before we left, but there wasn't enough time and we couldn't gamble with the kids with us. We would have paid extra.