Holiday Inn Express Flagstaff

We were given a room designed for disabled people with a seat in the shower, a toilet that was too high and a bathroom that did not lock. Despite the fact that the hotel seemed to be less than 50% full, the staff would not offer us an alternative room. Unfortunately the hotel sits between 2 highways and has a busy rail freight line nearby, which seemed to have long trains regularly through the night. The sound insulation was very poor, so we did not sleep very well. Breakfast was very basic.

Well, we didn't actually stay: We arrived late in the PM & we were told they couldn't find our reservation we made through hotels.com. They said they were completely booked & at the time made an effort to assist us by calling around to find us a room. We ended up a couple miles down the road, which I wasn't happy about, but at least we had a bed. We ended up being charged for the room at the 2nd hotel, so we contacted hotels.com for a refund on our original reservation. When hotels.com contacted the Holiday Inn Express, they declined our request stating we were a "no show". (Hmmm, so someone was able to find our resvervation in order to mark us as a "no show".) Back & forth this argument went. I had to forward paperwork to prove we were physically at the Holiday Inn Express that evening & got turned away. I had to submit proof that we were charged at the 2nd hotel. I wasn't getting anywhere for a few days, so I left messages at the general customer service department for Holiday Inn Hotels & the opened a "case" to which I was never contacted about. In the end, we finally received a refund. I then received a request for our contact information so someone in customer service at the Holiday Inn Express could talk to us about our poor experience. That was in Dec 2018. Til this day we have not had anyone contact us... I give up & will never stay at a Holiday Inn Express again.

very nice & helpful staff - good breakfast

Everything good. My family and I stayed one night, and we used the swimming pool, jacuzzi and ate breakfast in the morning.

This Hotel super; it is Clean, Comfortable, Quiet, Spacious, Fresh smelling. Breakfast that was included into the room rate was good, and their coffee was very good even for a coffee snob! The stuff is very polite, and parking is free. Beside Denny's there is no place for dinner; you have to drive. The area is industrial & not well developed, but you wouldn't want to stay in downtown. I would come back!