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Malmaison Newcastle

4-star hotel with spa, near Quayside

  • Free WiFi
From
£84

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Signature Suite - Guest Room. Image 1 of 84.
1 / 84Signature Suite - Guest Room
104 Quayside, Newcastle-upon-Tyne, NE1 3DX, England, United Kingdom
8.8.Fabulous.
  • Not able to dine in the restaurant for dinner due to shortage of staff. Room rather small.

    Jul 25, 2021

  • For the price I paid for this room £317 I don’t think we got much for our money at all

    Jul 24, 2021

See all 730 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Dining options
Convenient
Safe
Easy parking
  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 122 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Fitness centre

What’s around

  • St. James' Park - 20-minute walk
  • Quayside - 1-minute walk
  • Gateshead Millennium Bridge - 5-minute walk
  • Sage Gateshead - 11-minute walk
  • Newcastle-upon-Tyne Theatre Royal - 12-minute walk
  • Northumbria University - 16-minute walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Double Room
  • Standard Twin Room
  • Bridge View Room
  • Bridge View Twin
  • Club Deluxe
  • Standard Double Double
  • Club Deluxe Bridge View
  • Junior Suite
  • Suite
  • Signature Suite

Location

104 Quayside, Newcastle-upon-Tyne, NE1 3DX, England, United Kingdom
  • St. James' Park - 20-minute walk
  • Quayside - 1-minute walk
  • Gateshead Millennium Bridge - 5-minute walk

What’s around

Landmarks

  • St. James' Park - 20-minute walk
  • Quayside - 1-minute walk
  • Gateshead Millennium Bridge - 5-minute walk
  • Sage Gateshead - 11-minute walk
  • Newcastle-upon-Tyne Theatre Royal - 12-minute walk
  • Northumbria University - 16-minute walk
  • O2 Academy Newcastle - 17-minute walk
  • University of Newcastle-upon-Tyne - 23-minute walk
  • Utilita Arena Newcastle - 26-minute walk
  • BALTIC Centre for Contemporary Art - 5-minute walk
  • Castle Keep - 0.5 mi / 0.8 km

Getting around

  • Newcastle (NCL-Newcastle Intl.) 18-min drive
  • Manors Station 9-min walk
  • Newcastle Central Station 17-min walk
  • Heworth Station 5-min drive

At a glance

Hotel size

  • This hotel has 122 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. If your rate includes Breakfast it will include Continental Breakfast priced at GBP 16 per person. Full Breakfast menu is available for upgrade at additional surcharge of GBP 4 per person charged on departure at the hotel.
Guests driving to the property should contact this property in advance for parking information.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only)*
  • Specific rooms only, restrictions apply*
  • 1 per room

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site parking only available on request
  • On-site self-parking (GBP 10 per night)
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Things to do

  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)

Working away

  • Conference space
  • Conference space size (feet) - 1259
  • Conference space size (meters) - 117

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Facilities

  • Number of buildings/towers: 1
  • Lift

Accessibility

  • In-room accessibility
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • German
  • Italian

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Plasma TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Malmaison has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

Guests under 18 years old are not allowed in the spa.

Dining

Brasserie – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Reservations are required.

Mal Bar – This cocktail bar only serves lunch.

Small print

Also known as

  • Malmaison Newcastle Hotel Newcastle-upon-Tyne
  • Malmaison Newcastle Hotel Newcastle-upon-Tyne
  • Malmaison Newcastle Newcastle-upon-Tyne
  • Malmaison Newcastle
  • Malmaison Newcastle Hotel
  • Malmaison Newcastle Newcastle-upon-Tyne
  • Malmaison Newcastle Hotel Newcastle-upon-Tyne
  • Malmaison Newcastle Newcastle-upon-Tyne
  • Malmaison Newcastle Hotel
  • Malmaison Newcastle Newcastle-upon-Tyne

Optional extras

Self-parking costs GBP 10 per night

Full breakfast is offered for an extra charge of GBP 18 for adults and GBP 9 for children (approximately)

Pets are allowed for an extra charge of GBP 20 per pet, per night

Service animals exempt from fees

Policies

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 18 years old are not allowed in the fitness facility.

Guests under 18 years old are not allowed in the spa.

Parking height restrictions apply.

Guests must contact this property in advance to reserve on-site parking.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Malmaison Newcastle does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self-parking costs GBP 10 per night.
  • Yes, dogs are welcome, with a limit of 1 per room. There's a charge of GBP 20 per pet, per night. Service animals are exempt from fees.
  • You can check in from 3 PM - midnight. Check-out time is 11:00 AM.
  • Yes, Brasserie offers British cuisine. Nearby restaurants include Head of Steam - Quayside (4-min walk), The Broad Chare (4-min walk) and Café 21 (4-min walk).
  • Malmaison Newcastle has a spa and a fitness centre.
8.8.Fabulous.
  • 10.0.Exceptional

    Great room - quiet, comfortable, classy

    Beautiful room - clean, well proportioned, lovely decor - all high quality. My only grumble was that the pillows weren't as comfortable as I had expected....but I am fussy. Location also superb - right on the Quayside but slightly away from the main bars etc so convenient, but quiet. Car parking also very convenient as directly across the road and only £6/night.

    2 night trip, Jul 16, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Wonderful stay in friendly hotel

    Lovely hotel right on the Quayside. Staff could not have been more helpful. We stayed with our little dog. The breakfast was served efficiently and again with a smile. Have been here before and would have no hesitation in staying here in the future.

    Jasjeet, 2 night family trip, Jul 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great time

    The hotel is in an amazing spot to be able to experience what the city has to offer, while also being able to enjoy the calmer side. the staff where very friendly and helpful. The staff who worked in the restaurant are helpful and easy to talk to and the food is lovely

    Joe, 2 night trip, Jul 5, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing stay, staff are so friendly and kind

    Terri, 1 night family trip, Jul 3, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Malmaison disaster

    Well i think we was severely over charged for what seemed to be box rooms. Ive stayed here many times before and never had to pay 218 for a box room for the night Wont be staying here again

    1 night trip with friends, Jun 26, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Fair enough

    There was nothing wrong with hotel but had expected a bit more from the room, the gym and the service. The bar and bar staff are really good.

    Robert, 1 night trip, Jun 24, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Breakfast was slow, cold and disappointing

    Darren, 1 night trip, Jun 21, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Room nice and clean,bed comfy and great staff service. Great breakfast as well

    Andrew, 1 night trip, Jun 19, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Superior room with a view

    We upgraded to a superior room with a view. The facilities were excellent.

    Cheryl, 1 night trip, Jun 18, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Nice location but not too clean

    We booked into stay for a night away which was fine. Got checked in and paid parking at reception then headed up to our room. The room was nice when we arrived. Once we had a look around there was old carrier bags filled with various rubbish in the side drawers at bed. We then had 1 which looked like used towel and didn’t smell very fresh so I was a bit disappointed. In the morning we pulled all bedding off to leave for cleaners and realised the mattress was full of urine stains. I was really upset at the fact me and my partner has slept on top of them especially what we paid for 1 night. I felt dirty and had to check out so no manager was available when we were leaving and hadn't heard anything since.

    Cameron, 1 night trip, Jun 13, 2021

    Verified Hotels.com guest review

See all 730 reviews