Guests
All properties in Glen Allen, Virginia, United States of America

Comfort Suites Innsbrook - Short Pump

Glen Allen Victorian hotel with indoor pool

  • Free buffet breakfast, free WiFi and free parking
From
£84

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Property renovations and closures

  • During renovations, the hotel will make every effort to minimise noise and disturbance.

Image gallery

  • Suite, 1 King Bed, Non Smoking - Guest Room
  • Suite, 1 King Bed, Non Smoking - Guest Room
  • Pool
  • Pool
  • Suite, 1 King Bed, Non Smoking - Guest Room
Suite, 1 King Bed, Non Smoking - Guest Room. Image 1 of 47.
1 / 47Suite, 1 King Bed, Non Smoking - Guest Room
4051 Innslake Dr, Glen Allen, 23060, VA, United States of America
7.8.Good.
  • Great staff at the counter! No mask required!! A wonderful place to stay.

    Oct 1, 2021

  • We stayed here two nights and had completely different experiences between the two…. Our…

    Sep 4, 2021

See all 262 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Choice) and SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Quiet
Safe
Easy parking
Convenient
Dining options

The property will be renovating from 1 June 2021 to 31 December 2021 (completion date subject to change). The following areas are affected:
  • Swimming pool
    • Free parking
    • Pool
    • Free WiFi
    • Pet-friendly
    • Gym
    • Non-smoking

    Property highlights

    Main amenities

    • 125 smoke-free guestrooms
    • Daily housekeeping
    • Indoor pool
    • 24-hour business centre
    • 24-hour front desk
    • Coffee/tea in a common area

    For families

    • Free cots/infant beds
    • Sofa bed
    • Microwave
    • Fridge
    • Connecting/adjoining rooms available
    • Private bathroom

    What’s around

    • Children's Museum of Richmond - 27-minute walk
    • Short Pump Town Center - 2.4 mi / 3.9 km
    • Regency Square Mall - 4.2 mi / 6.7 km
    • Henrico Doctors' Hospital - 5 mi / 8.1 km
    • Hunting Hawk Golf Club - 7.3 mi / 11.7 km
    • University of Richmond - 7.9 mi / 12.8 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Suite, 2 Double Beds, Non Smoking
    • Suite, 1 King Bed, Accessible, Non Smoking
    • Suite, 1 King Bed with Sofa bed, Non Smoking
    • Suite, 1 King Bed with Sofa bed, Non Smoking

    What’s around

    Landmarks

    • Children's Museum of Richmond - 27-minute walk
    • Short Pump Town Center - 2.4 mi / 3.9 km
    • Regency Square Mall - 4.2 mi / 6.7 km
    • Henrico Doctors' Hospital - 5 mi / 8.1 km
    • Hunting Hawk Golf Club - 7.3 mi / 11.7 km
    • University of Richmond - 7.9 mi / 12.8 km
    • Belmont Golf Course - 8 mi / 12.8 km
    • Lewis Ginter Botanical Garden - 8 mi / 12.9 km
    • Stony Point Fashion Park - 8.2 mi / 13.3 km
    • Cultural Arts Center Glen Allen - 8.3 mi / 13.4 km
    • Huguenot Flatwater Park - 8.5 mi / 13.7 km

    Getting around

    • Richmond, VA (RIC-Richmond Intl.) 28-min drive
    • Richmond Staples Mill Road Station 10-min drive
    • Richmond Main Street Station 17-min drive
    • Ashland Station 21-min drive
    map
    See on map
    4051 Innslake Dr, Glen Allen, 23060, VA, United States of America

    At a glance

    Hotel size

    • This hotel has 125 rooms
    • This hotel is arranged over 5 floors

    Arriving/leaving

    • Check-in time 3 PM-7 AM
    • Check-out time is 11 AM
    • Express check-out

    Restrictions related to your trip

    • Check COVID-19 restrictions.
    • Due to COVID-19, this property’s food and beverage options may be limited.

    Special check-in instructions

    If you are planning to arrive after 11:30 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21

    Children

    • Up to 5 children (21 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

    Pets

    • Pets allowed*
    • Specific rooms only*

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Free on-site self-parking
    • On-site motorhome/coach/lorry parking (fees apply)
    • Wheelchair-accessible parking and van parking on site

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Free buffet breakfast daily
    • Coffee/tea in a common area
    • Water dispenser

    Things to do

    • Indoor pool
    • Pool sunloungers
    • Free use of nearby fitness centre
    • Golf lessons available nearby
    • Golfing nearby
    • Hiking/biking trails nearby
    • Segway rental/tour nearby

    Working away

    • 24-hour business centre
    • Conference space
    • Meeting rooms
    • Conference space size (feet) - 1640
    • Conference space size (meters) - 148
    • Computer station

    Services

    • 24-hour front desk
    • Laundry facilities
    • Free newspapers in lobby
    • Multilingual staff

    Facilities

    • Number of buildings/towers: 1
    • Year Built – 1999
    • Lift
    • Fireplace in lobby
    • Television in common areas

    Accessibility

    • Braille or raised signage
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Assistive listening devices available
    • Wheelchair-accessible public bathroom
    • Wheelchair-accessible van parking
    • Wheelchair-accessible path to lift
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible meeting spaces/business centre
    • Wheelchair-accessible lounge
    • Wheelchairs available on site

    Languages Spoken

    • English
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Coffee/tea maker
    • Iron/ironing board

    Sleep well

    • Pillow menu
    • Blackout drapes/curtains
    • Turndown service
    • Sofa bed
    • Sofa bed size twin
    • Premium bedding
    • Pillowtop mattress

    Things to enjoy

    • Separate sitting area

    Freshen up

    • Private bathroom
    • Bath with shower
    • Free toiletries
    • Hair dryer

    Be entertained

    • 37-inch flat-screen TV
    • Premium TV channels
    • MP3 docking station

    Stay connected

    • Desk
    • Free weekday newspaper
    • Free WiFi
    • Free local calls

    Food and drink

    • Fridge
    • Microwave

    More

    • Daily housekeeping
    • Connecting/adjoining rooms available

    Fees & policies

    Optional extras

    • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
    • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

    PetsPay at property

    • Pets are allowed for an extra charge of USD 20.00 per pet, per day
    • Service animals exempt from fees
    • Contact the property at the number on the booking confirmation to request a pet-friendly room

    Pool, spa & gym (if applicable)Pay at property

    • Pool access available from 10:00 AM to 10:00 PM

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; masks are required in public areas.

    Individually wrapped food options are available for breakfast.

    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

    This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

    Policies

    The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Guests can rest easy knowing that there's a smoke detector on site.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted.

    This property reserves the right to pre-authorise the guest's credit card prior to arrival.

    Also known as

    • Comfort Suites Innsbrook Hotel Glen Allen
    • Comfort Suites Innsbrook - Short Pump Glen Allen
    • Comfort Suites Innsbrook - Short Pump Hotel Glen Allen
    • Comfort Suites Innsbrook - Short Pump Hotel
    • Comfort Suites Innsbrook - Short Pump Glen Allen
    • Comfort Suites Innsbrook - Short Pump Hotel Glen Allen
    • Comfort Suites Innsbrook Hotel
    • Comfort Suites Innsbrook Glen Allen
    • Comfort Suites Innsbrook
    • Comfort Suites Glen Allen
    • Glen Allen Comfort Suites
    • Innsbrook Comfort Suites
    • Comfort Suites Innsbrook
    • Comfort Suites Innsbrook - Short Pump Hotel

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Comfort Suites Innsbrook - Short Pump does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking. Motorhome/coach/lorry parking is available.
    • Yes, there's an indoor pool. Guests have pool access from 10:00 AM to 10:00 PM.
    • Yes, pets are welcome. There's a charge of USD 20.00 per pet, per day. Service animals are exempt from fees.
    • You can check in from 3 PM - 7 AM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
    • Yes. Nearby restaurants include Silver Diner (3-min walk), Hondos (4-min walk) and Taziki's Mediterranean Cafe (5-min walk).
    • Have fun with nearby activities such as hiking and practise your swing at the nearby golf course. Additional recreation nearby includes segway hire. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include access to a nearby health club.
    7.8.Good.
    • 10.0.Exceptional

      Lost wallet

      I accidently left my wallet at the registration desk and the person working saw it and made sure she got it back to me. It was a huge relief.

      Barbara, 1 night family trip, Sep 3, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Room Problems

      The bed (pillows) was uncomfortable and good sleep was not had. No ventilation in the bathroom made it hot and sticky before any showers were taken.

      Peter, 1 night business trip, Aug 18, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Ok stay after a big messy party

      When we got here, only one of my 3 rooms was available to check in at 3 pm since we couldn't check in earlier. If i had not asked why the rooms wasn't ready, one of the front staff never would have checked the computer to see if any of my rooms was ready. I had to ask to be called when they was. But overall, it was a nice stay. Don't bother trying to call down to the front desk from the phone in the room...just gets a busy signal. And calling from your phone doesn't help either. They don't answer the phones. I tried calling because i had no cable on my tv and was too tired to go back downstairs to get someone. I just watched from my phone.

      Sharon, 1 night trip with friends, Aug 13, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Great

      Great only thing is under the toilet was dirty.

      Alease, 3 night trip, Jul 23, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      Great location, aging property

      Great location (office park less than 5 minutes from Short Pump Town Center, but hotel is starting to show its age.

      2 night family trip, Jul 23, 2021

      Verified Hotels.com guest review

    • 4.0.Fair

      Nice place if you dont mind bugs.

      Comfort Suite looked nice, the staff was nice. When I checked in they had to find us a room, I told the lady I wasnt picky but could not deal with bugs. Problem 1.The first night there was a huge roach my husband killed it. I had him put it in a cup and I took it to the front desk. Where I was told the were completely booked so couldn't give us a new room but promised they would "take care " of us in the morning. I went to the front desk the next morning where the lady refered to it as a water bug and they happen. I know the difference between a water bug and a roach. They didn't do anything about it. Problem 2, before I booked this hotel I called and asked if there pool was open and they assured me it was. When we arrived the pool was closed the entire stay. This was more of an inconvenience then a problem. But I would not of booked this hotel had I known the pool was closed.

      2 night family trip, Jul 23, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Bed was great, suite was wonderful and location was close to everything. Only problem we encountered, the room was not cleaned during our stay due to limited housekeeping. This was not on the website or on the room or the document so it come as quite a surprise.

      Linda, 2 night trip, Jul 16, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Impressed

      We chose to stay at this hotel because of the price, it was the most inexpensive one in this area. I wasn't looking for much to be honest, but when we arrived I was floored. The staff was so nice and really made you feel welcome. The hotel itself was VERY clean. We stayed in a King Suite and it was spotless, and you could tell the cleaning staff took great care in making sure the room was sanitized. We try to take a weekend get away every few months and always stay in the Glen Allen area. We have stayed in quite a few hotels but this one by far was the best.

      2 night trip, Jul 9, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      Near a lot of restaurant options.

      3 night family trip, Jul 7, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      Very quick and easy check-in was very appreciated by this mom of 3 sleepy children ages 4 and under!

      1 night family trip, Jun 25, 2021

      Verified Expedia guest review

    See all 262 reviews