Guests
All properties in Chester, England, United Kingdom

Mercure Chester Abbots Well Hotel

4-star hotel with spa, near Grosvenor Park

  • Free WiFi and free parking
From
£54

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  • Pool
  • Pool
  • Pool
  • Double Room, 1 Double Bed (Compact) - Bathroom
  • Pool
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Whitchurch Road Christleton, Chester, CH3 5QL, England, United Kingdom
6.8.Good.
  • Room was very warm (24 outside) although they provided a fan. Hotel dates and tired.…

    Jul 24, 2021

  • The staff were great, really helpful. Bar staff were a bit slow, but think that was down…

    Jul 23, 2021

See all 276 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Easy parking
Quiet
Convenient
Safe
Shopping
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 126 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available

What’s around

  • Chester Cathedral - 38-min walk
  • Chester City Walls - 42-min walk
  • Grosvenor Park - 34-min walk
  • Chester Racecourse - 2.3 mi / 3.8 km
  • University of Chester - 2.6 mi / 4.2 km
  • Chester Zoo - 4.2 mi / 6.7 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Classic Double Room, 1 Double Bed
  • Classic Room, 2 Single Beds
  • Superior Suite, 1 Double Bed
  • Family Room, Multiple Beds (Classic)
  • Privilege, Room, 1 Double Bed
  • Double Room, 1 Double Bed (Compact)

What’s around

Landmarks

  • Chester Cathedral - 38-min walk
  • Chester City Walls - 42-min walk
  • Grosvenor Park - 34-min walk
  • Chester Racecourse - 2.3 mi / 3.8 km
  • University of Chester - 2.6 mi / 4.2 km
  • Chester Zoo - 4.2 mi / 6.7 km
  • Cheshire Oaks Designer Outlet - 6.4 mi / 10.3 km
  • Blue Planet Aquarium - 6.9 mi / 11.1 km
  • Delamere Forest - 9.1 mi / 14.6 km
  • Oulton Park Circuit - 12.3 mi / 19.7 km

Getting around

  • Liverpool (LPL-John Lennon) 39-min drive
  • Manchester Airport (MAN) 39-min drive
  • Chester Station 8-min drive
  • Ellesmere Port Station 9-min drive
  • Ince & Elton Station 11-min drive
map
See on map
Whitchurch Road Christleton, Chester, CH3 5QL, England, United Kingdom

At a glance

Hotel size

  • This hotel has 126 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 11:00 AM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets allowed (dogs only)*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)

Working away

  • Conference space
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Lift
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Languages Spoken

  • Bulgarian
  • English
  • French
  • Polish
  • Portuguese
  • Spanish

In the room

Home comforts

  • Coffee/tea maker
  • Iron/ironing board (on request)

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Digital TV channels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna, a spa tub and a steam room.

Dining

The Brasserie – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner.

Small print

Also known as

  • Mercure Chester Abbots Well Hotel
  • Mercure Hotel Chester Abbots Well
  • Mercure Chester Abbots Well
  • Mercure Chester Abbots Well Hotel Hotel
  • Mercure Chester Abbots Well Hotel Chester
  • Mercure Chester Abbots Well Hotel Hotel Chester
  • Mercure Abbots Well Hotel
  • Mercure Chester Abbots Well
  • Mercure Abbots Well
  • Chester Ramada
  • Mercure Chester Abbots Well
  • Mercure Chester Abbots Well Hotel Hotel
  • Mercure Chester Abbots Well Hotel Chester
  • Mercure Chester Abbots Well Hotel Hotel Chester

Optional extras

Buffet breakfast is offered for an extra charge of GBP 15.95 per person (approximately)

Pets are allowed for an extra charge of GBP 15.00 per pet, per night

Service animals exempt from fees

Policies

Guests can rest easy knowing that there's a carbon monoxide detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Contactless check-in and contactless checkout are available.

Individually wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Mercure Chester Abbots Well Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an indoor pool.
  • Yes, dogs are welcome. There's a charge of GBP 15.00 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3:00 PM - anytime. Check-out time is 11:00 AM. Express check-in and check-out and contactless social distancing and check-out are available.
  • Yes, The Brasserie offers British cuisine. Nearby restaurants include Ring o' Bells PH (10-min walk), Siam (2 mi) and Old Harkers Arms (2 mi).
  • Mercure Chester Abbots Well Hotel has a spa and an indoor pool, as well as a fitness centre and a garden.
6.8.Good.
  • 8.0.Very good

    Great stay, outdated rooms.

    Service was outstanding, friendly welcoming staff, very helpful, Rachel and Craig deserve a mention. Reception, bar and restaurant are pleasant and quite nicely decorated. The room needs a lot of updating, the walls, radiator and skirting boards where all a horrible green that made the room look dark, the bathroom had a repaired cracked sink, a little mold and the side of the bath was peeling. Superb stay let dowm by the room however dated it was at least it was clean. Location is fantastic, zoo only 10 mins drive, handy park and ride nearby £2 return, Will stay again as we enjoyed ourselves but please decorate the rooms.

    Keith, 4 night trip, Jul 21, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Overall very happy with the hotel, just service is slow, like bar and food side of things but apart from that everything else was beautiful

    Jessica, 2 night trip, Jul 17, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Reasonable but needs improvement.

    The entire hotel is heavily dated and carpets worn. Room cleanliness, bathroom was clean though in need of updating, towel rail was falling off the wall, and not enough towels, 1 towel for 2 guests. Room itself had cobwebs on light fittings and ceiling, dirty net curtains and windows, several lightbulbs not working. Again dated, not many room amenities (A/C, fridge etc.). Garden needs maintenance nettles protruding onto path, lots of midges. Overall value for money is suspect, hotel bar and restaurant are very pricey as is the room value for the amenities. Not sure how this qualifies as a 4 star, 3-3.5 star perhaps.

    1 night trip, Jul 17, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing stay

    Lovely place , great rooms and excellent staff

    Debbie, 1 night trip, Jul 11, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Lovely hotel. Ideally situated for Chester zoo and Cheshire oaks

    Joanne, 1 night family trip, Jul 3, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Not a bad place.

    Nice hotel, though looking a 'little tired' could do with an update.

    Mick, 2 night family trip, Mar 16, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Really good as a base to visit other places. Mostly alright although the interior outside the rooms could do with some love.

    3 night trip, Mar 5, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Staff were very friendly, the room was pretty small and the floor was really creeky/ noisey. The gym, sauna and pool were nice. Breakfast was lovely, lots to choose from. A good hotel for the price.

    2 night trip with friends, Feb 18, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Good, comfortable

    Very nice suite, barman serving afternoon tea was very nice, sandwiches nice, scone a bit dry and lacking fruit. Reception staff could be a bit better, could feel there morale was down. Would stay again though. Very nice, comforta and good parking

    William, 3 night trip, Feb 16, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Great room, size and services. Amazing staff.

    Had the superior suit, fantastic room great services in there and a good size comfortable bed. My only downside which was raised to the staff who said they would look into it was the shower it was a beautiful fantastic shower, just took a long time too heat up and a get pressure up. During my stay all the staff at he bar, in the restaurant or on the desk were all very friendly and helpful.

    Lawrence, 1 night trip, Feb 15, 2020

    Verified Hotels.com guest review

See all 276 reviews