Hotel Ciudad Real Palenque

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Outdoor pool, pool loungers
Outdoor pool, pool loungers
Outdoor pool, pool loungers
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Overview of Hotel Ciudad Real Palenque

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Hotel Ciudad Real Palenque

3.5 star property
Family-friendly hotel in Palenque with 3 restaurants and 2 bars/lounges

8.8/10 Fabulous

370 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Bar
Map
Carretera a Pakal-Na Km. 1.5, Col. La Mielera, Palenque, CHIS, 29960
Main amenities
  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Waterslide
  • Pool bar
  • Swim-up bar
  • Room service
  • Business centre
  • Terrace
For families
  • Children stay free
  • Free cots/infant beds
  • Playground on site
  • Children's club (free)
  • Private bathroom
  • Television

Choose dates to view prices

About this area

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 2 min drive
  • Villahermosa, Tabasco (VSA-Carlos Rovirosa Perez Intl.) - 106 min drive

About this property

Hotel Ciudad Real Palenque

3.5-star family-friendly hotel
You can look forward to a swim-up bar, a poolside bar and a terrace at Hotel Ciudad Real Palenque. Treat yourself to a massage at the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature Mexican cuisine and a poolside location. Free in-room WiFi is available to all guests, along with a garden and a playground.
Other perks at this hotel include:
  • An outdoor pool with a waterslide, sunloungers and a swim-up bar
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), a 24-hour front desk and a front desk safe
  • A gift shop, luggage storage and a ballroom
  • Guest reviews say good things about the dining options, pool and helpful staff
Room features
All guest rooms at Hotel Ciudad Real Palenque have perks, such as laptop-compatible safes and air conditioning, as well as amenities, such as complimentary wireless Internet access and complimentary bottled water.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • 42-inch flat-screen TVs with cable channels
  • Balconies, free infant beds and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 72 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–noon
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay free
  • Free children's club
  • Water slide
  • Playground

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Full-service spa
  • Water slide

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Dining

Las Palmas – This poolside sports bar specialises in Mexican cuisine and serves lunch and dinner.
La Terraza – This poolside sports bar specialises in Mexican cuisine and serves breakfast, lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Breakfast costs between MXN 100 and MXN 180 for adults, and MXN 100 and MXN 180 for children (approximately)
  • Late checkout can be arranged for an extra charge

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

Ciudad Real Hotel
Ciudad Real Palenque
Hotel Ciudad Real Palenque
Hotel Ciudad Real
Ciudad Real Palenque Palenque
Hotel Ciudad Real Palenque Hotel
Hotel Ciudad Real Palenque Palenque
Hotel Ciudad Real Palenque Hotel Palenque

Frequently asked questions

Does Hotel Ciudad Real Palenque offer free cancellation for a full refund?
Yes, Hotel Ciudad Real Palenque does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Ciudad Real Palenque?
As of 3 Oct 2022, prices found for a 1-night stay for 2 adults at Hotel Ciudad Real Palenque on 4 Oct 2022 start from £52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Ciudad Real Palenque?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Ciudad Real Palenque?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Ciudad Real Palenque?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Ciudad Real Palenque?
Yes, there's free self parking. Free motorhome/bus/lorry parking is available.
What are the check-in and check-out times at Hotel Ciudad Real Palenque?
You can check in from 3:00 PM - anytime. Check-out time is 1 PM. Late check-out is available for a charge.
What is there to do at Hotel Ciudad Real Palenque and nearby?
Hotel Ciudad Real Palenque has 2 bars and a spa, as well as a water slide and a garden.
Are there restaurants at or near Hotel Ciudad Real Palenque?
Yes, there are 3 on-site restaurants, featuring Mexican cuisine, garden views and poolside dining. The dining venue will be unavailable from 1 July 2021 to 1 September 2022 (dates subject to change). Nearby restaurants include Latte cafeteria (9-min walk), Cafe Colibri (10-min walk) and el huachinango feliz (13-min walk).
Does Hotel Ciudad Real Palenque have any outdoor private spaces?
Yes, every room features a balcony.

Overall score and ratings

8.8

Fabulous

9.1/10

Cleanliness

8.5/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.9/10

Eco-friendliness

8/10 Very good

Very good
All was very good, except the waiter at breakfast was not so friendly or attentive.
Ronald J., 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

We loved this place. Staff was great. Food was good. Close to palenque centro (about 2 min drive), and about 10-15 min from palenque ruins. The staff was good enough to book a yaxchilan/bonampak tour for us. We did spot a small lizard in the room. But other than that, this is a good place.
Daniel, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Extremely kind staff always willing to go Above and beyond tl assist
Aaron, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Front desk staff was perfunctory and not particularly friendly or welcoming. The hotel seemed more interested in getting you to spend more money in their restaurant and bar. They prohibited the introduction of any food or drink for consumption on the premises. I guess that would even apply to bottled water. Not a great experience.
Martin, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Clean and nice, the staff was helpful every time we needed it.
Linda, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

2-night family trip
Verified Hotels.com guest review

4/10 Fair

Upon check in the manager is very rude and does not allow any food or alcohol from outside the hotel . They ended up charging us to bring drinks inside the hotel, that must be the first time I’ve ever heard of this rule in my life. The manager needs to improve her people skills before she gets this hotel shut down completely.
Ignacio, 2-night family trip
Verified Expedia guest review

8/10 Very good

2-night trip
Verified Hotels.com guest review

8/10 Very good

Quiet at this time.
Steve, 4-night trip with friends
Verified Expedia guest review

6/10 Good

Good place for a quick visit
This a dated although nice hotel. It's conveniently located off the main road into Palenque and a 10 minute drive to the Mayan ruins. There no minibar fridges available and no in room coffee. A nice little balcony and the restaurant was good. Nice continental breakfast included in our hotel price. Pool was lovely and the hotel is near the centro, about a 30 minute walk.
Marjorie, 2-night trip
Verified Hotels.com guest review