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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Cancun Bay Resort - All Inclusive

3-star3 stars
Great for familiesThis property has good facilities for families.
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500, Mexico

All-inclusive beachfront property with beach bar, near Turtle Beach
  • Free WiFi in the lobby and free parking
  • Great for familiesThis property has good facilities for families.
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Rooms was nice and clean overlooked the pool and beach. Staff very nice, helpful and…Jan 11, 2020
  • Staff were great. Everything there anybody could need for a holiday. Well managed…Aug 7, 2019

Cancun Bay Resort - All Inclusive

from £118
  • Standard Room
  • Junior Suite, 2 Bedrooms
  • Family Suite (3 Bedrooms with dining room)
  • Superior Room, Ocean View

What’s around Cancun Bay Resort - All Inclusive

Landmarks

  • In Zona Hotelera
  • Tortuga Beach - 36-minute walk
  • Turtle Beach - 2-minute walk
  • Langosta Beach - 20-minute walk
  • Las Perlas Beach - 3-minute walk
  • Museum of Popular Mexican Art - 9-minute walk
  • Escenica Tower - 11-minute walk
  • Puerto Cancun Marina Town Center - 24-minute walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 27-min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Size

  • 132 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-noon
  • Check-out time is noon
For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others

Children

  • Up to 5 children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transport

Transfers

  • Airport shuttle *

Parking

  • Free self parking (limited)

  • Motorhome/coach/lorry parking *

Offsite

  • Area shuttle *

Payment types at the property

  • Cash
* See small print for additional details or extra charges

At the property

Food and drink
  • 4 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Beach sunloungers
  • Beach towels
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Spa services on site
  • Spa tub
  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Parasailing nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
  • Swim-up bar
  • Pool sunloungers
  • Arcade/game room
  • Billiards or pool table
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 1970
  • Conference space size (meters) - 183
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 5
  • Year Built – 1978
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Library
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Grab bar - near toilet
Languages Spoken
  • English
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Free local calls
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet meals, snacks and local beverages included
  • Room service during certain hours (limited menu)
  • In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.

Land activities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Entertainment
  • On-site entertainment and activities
  • Theme parties

Not included
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled spirits
  • Surcharge for room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours

Dining

El Faisan – Overlooking the pool, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Sushi Bar – This sushi bar is located by the pool and specialises in sushi. Guests can enjoy drinks at the bar. Happy hour is offered. Open selected days.

Pina Colada – This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.

Trattoria – This poolside restaurant specialises in Italian cuisine and only serves dinner. Open selected days.

Jacuzzi Bar – This bar is located by the pool. Happy hour is offered. Open daily.

Recreation

On Site

  • Fitness facilities
  • Spa tub

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Parasailing nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Cancun Bay Resort - All Inclusive’s small print

Also known as

  • Cancun Bay Resort
  • Qbay Cancun Hotel And Suites
  • Qbay Cancun Hotel Cancun
  • Cancun Bay Resort All Inclusive
  • Cancun Bay All Inclusive
  • Cancun Bay Inclusive Inclusive
  • Cancun Bay Resort - All Inclusive Cancun
  • Cancun Bay Resort - All Inclusive All-inclusive property
  • Cancun Bay Resort - All Inclusive All-inclusive property Cancun

Policies

This property requires payment of the 1st night upon booking, with the full balance due at check-in for any bookings where payment for the stay will be made on site instead of at the time of booking.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa tub.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: USD 1.23 per accommodation, per night

Optional extras

Late check-out can be arranged for an extra charge of USD 10

RV/bus/truck parking is available for an extra charge.

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Cancun Bay Resort - All Inclusive

  • Is there a pool at Cancun Bay Resort - All Inclusive?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at Cancun Bay Resort - All Inclusive?
    Sorry, neither pets and nor service animals are allowed.
  • Is parking offered at Cancun Bay Resort - All Inclusive?
    Yes, there's free self parking. Parking spaces may be limited.
  • Is an airport shuttle service offered by Cancun Bay Resort - All Inclusive?
    Yes, an airport shuttle is available.
  • What are the check-in and check-out times at Cancun Bay Resort - All Inclusive?
    You can check in from 3:00 PM to noon. Check-out time is noon. Late check-out is available for a charge of USD 10 (subject to availability).
  • Are there restaurants at or near Cancun Bay Resort - All Inclusive?
    Yes, there are 4 on-site restaurants.

Recent reviews

Good 7.6 From 687 reviews

Poor 2.0
Keep your belonging safe when you stay here
The hotel overall was good but when i got home i realised that there was money missing out of my wallet. The front desk staff are really rude and arrogant.
Atif, gb7 night family trip
Good 6.0
Please know there is NOT a beach. Also there are no English channels on the Television. And the food was not too good. It's like they served the same meal all day each day.
Sherron, us4 night family trip
Good 6.0
Not good for the price.
Cancun Bay Resort, the view from our balcony was beautiful, because we paid more the have a superior ocean view room. Find resort very overpriced, food was poor in the buffer restaurant, very very small buffet with mostly Mexican food and not much variety day to day. Brkst buffet same every day, scambled eggs, third day in finally asked if we could have fried eggs and they cooked them in the back kitchen. Italian restaurant on the other hand had wonderful stuffed chicken breasts and a good ribeye steak. Bar service was very poor, a few good servers but not the greatest. the beach was raked every day, very poor swimming area and lots of weeds in the swim area, it is in a Marina where all the tour boats leave from and arrive back.
Garry, us7 night trip

Cancun Bay Resort - All Inclusive

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