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All properties in Cancun (and vicinity), Quintana Roo, Mexico

Cancun Bay Resort - All Inclusive

All-inclusive beachfront property with beach bar, near Turtle Beach

  • Free WiFi in the lobby and free parking
From
£177

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  • Outdoor Pool
  • Outdoor Pool
  • Beach
  • Outdoor Pool
  • Outdoor Pool
Outdoor Pool. Image 1 of 81.
1 / 81Outdoor Pool
Boulevard Kukulkan KM 3.5, Cancun (and vicinity), 77500, QROO, Mexico
7.8.Good.
  • Friendly staff, spotless rooms, tasty food and a great time! Location fantastic since…

    Jul 18, 2020

  • Rooms was nice and clean overlooked the pool and beach. Staff very nice, helpful and…

    Dec 27, 2019

See all 800 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Safe
Quiet
Transport options
Walkable
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 132 guestrooms
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Fitness centre

Feel at home

  • Children's pool
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

What’s around

  • In Zona Hotelera
  • Tortuga Beach - 36-minute walk
  • Turtle Beach - 2-minute walk
  • Langosta Beach - 20-minute walk
  • Las Perlas Beach - 3-minute walk
  • Museum of Popular Mexican Art - 9-minute walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room
  • Junior Suite, 2 Bedrooms
  • Family Suite (3 Bedrooms with dining room)
  • Superior Room, Ocean View

What’s around

Landmarks

  • In Zona Hotelera
  • Tortuga Beach - 36-minute walk
  • Turtle Beach - 2-minute walk
  • Langosta Beach - 20-minute walk
  • Las Perlas Beach - 3-minute walk
  • Museum of Popular Mexican Art - 9-minute walk
  • Escenica Tower - 11-minute walk
  • Puerto Cancun Marina Town Center - 24-minute walk
  • Jardín del Arte - 25-minute walk
  • Puerto Cancun Golf Course - 44-minute walk
  • Cancun Golf Club at Pok Ta Pok - 2.8 mi / 4.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 27-min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
Profile: Zona Hotelera

Profile: Zona Hotelera

Hotel Zone is recognised for its seaside and entertainment, and visitors here can see top sights like Aquaworld and Cancun Interactive Aquarium. This beachside neighbourhood in Cancun is well known for its restaurants and bars.

A day enjoying the sunshine at Delfines Beach or a stroll through the natural beauty of Jardín del Arte are some ways to get to know this local area beloved for its beaches. During your visit, enjoy fun activities like excursions, along with interesting places such as Cancun Golf Club at Pok Ta Pok.

map
See on map
Boulevard Kukulkan KM 3.5, Cancun (and vicinity), 77500, QROO, Mexico

At a glance

Size

  • 132 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-noon
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property offers health screenings for COVID-19 (rapid antigen & PCR screening) onsite for a surcharge. Guests should contact the concierge upon arrival for further information.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Up to 5 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transfers

  • Airport shuttle*

Parking

  • Free uncovered on-site self-parking
  • On-site motorhome/coach/lorry parking (fees apply)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
*See small print for additional details or extra charges

At the property

Food and drink

  • 4 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area

Things to do

  • Playground on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Parasailing nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Working away

  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 1970
  • Conference space size (meters) - 183
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers: 5
  • Year Built – 1978
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Library
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Grab bar - near toilet

Languages Spoken

  • English
  • Portuguese
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Things to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • LCD TV
  • Cable TV channels

Stay connected

  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages
  • All buffet meals, snacks and local non-alcoholic beverages included
  • Room service during certain hours (limited menu)
  • In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.

Land activities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Entertainment
  • On-site entertainment and activities
  • Theme parties

Not included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for room service
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Gratuities

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include sports massages and massages.

Dining

El Faisan – Overlooking the pool, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Sushi Bar – This sushi bar is located by the pool and specialises in sushi. Guests can enjoy drinks at the bar. Happy hour is offered. Open selected days.

Pina Colada – This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.

Trattoria – This poolside restaurant specialises in Italian cuisine and only serves dinner. Open selected days.

Jacuzzi Bar – This bar is located by the pool. Happy hour is offered. Open daily.

Recreation

On Site

  • Fitness facilities
  • Spa tub
  • Playground on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Parasailing nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Small print

Also known as

  • Cancun Bay Resort
  • Cancun Bay Resort - All Inclusive All-inclusive property Cancun
  • Cancun Bay Resort All Inclusive
  • Cancun Bay Resort - All Inclusive Cancun
  • Cancun Bay Resort - All Inclusive All-inclusive property
  • Cancun Bay Resort - All Inclusive All-inclusive property Cancun
  • Qbay Cancun Hotel And Suites
  • Qbay Cancun Hotel Cancun
  • Cancun Bay Resort All Inclusive
  • Cancun Bay All Inclusive
  • Cancun Bay Inclusive Inclusive
  • Cancun Bay Resort All Inclusive
  • Cancun Bay Resort - All Inclusive Cancun
  • Cancun Bay Resort - All Inclusive All-inclusive property

Optional extras

Late check-out can be arranged for an extra charge of USD 10

RV/bus/truck parking is available for an extra charge.

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

Local area shuttle service is offered for an extra charge

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the hot tub.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: USD 1.34 per accommodation, per night
  • Resort fee: USD 3 per person, per night

Resort fee inclusions:

  • Additional inclusions

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Cancun Bay Resort - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spaces may be limited. Motorhome/coach/lorry parking is available.
  • Yes, there are 2 outdoor pools and a children's pool.
  • Sorry, neither pets nor service animals are allowed.
  • You can check in from 3:00 PM - noon. Check-out time is noon. Late check-out is available for a charge of USD 10 (subject to availability).
  • Yes, there are 4 on-site restaurants, featuring international cuisine, ocean views and poolside dining. Nearby restaurants include La Dolce Vita (2.2 mi), Rolandi's (2.3 mi) and Rino Pizza Time (2.3 mi).
  • Yes, an airport shuttle is available.
  • No, this property doesn't have a casino, but PlayCity Casino (4-min drive) and Royal Yak Casino and Sports Book (5-min drive) are both nearby.
  • Have fun during the warmer months with activities such as volleyball. Additional recreation nearby includes ecotours. Relax in the hot tub or enjoy the use of other amenities, which include 2 outdoor pools and 2 bars. Cancun Bay Resort - All Inclusive also has a fitness centre and spa services, as well as an arcade and a garden.
7.8.Good.
  • 10.0.Exceptional

    Staff were great. Everything there anybody could need for a holiday. Well managed environment. More options than the taxi out front as it wasn’t the cheapest option. Info about local buses explained.

    7 night trip, Jul 30, 2019

    Verified Expedia guest review

  • 2.0.Poor

    Keep your belonging safe when you stay here

    The hotel overall was good but when i got home i realised that there was money missing out of my wallet. The front desk staff are really rude and arrogant.

    Atif, 7 night family trip, Apr 12, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Great stay would come back again. It may be a bit too party focused for some but it is not all the time. The food was good and varied for my short trip.

    CoolRab, 3 night trip, Nov 9, 2018

    Verified Expedia guest review

  • 8.0.Very good

    I had a great experience. The customer service was spectacular.

    Ashanti, 4 night trip with friends, May 10, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    the amenities provided by the resort could have been better and improved. the location at the beach area has much to be desired. the hotel pictures are dated. rooms are too small for a resort type of hotel.

    4 night family trip, Mar 24, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Personal services, was excellent, but toilets was bad odors, also cleaning services person make her job, everyday. Still bad odor in the water, every time we flushed. And some people smoking everywhere. Im asthma person. Most of the time i was in my room. They do not have specific area for smoking people.

    5 night family trip, Mar 13, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great view

    4 night family trip, Feb 25, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Nice 3* hotel...nice friendly helpful staff...not the best location not close to stores

    3 night romance trip, Feb 19, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    I had the best room that walked out to the beach made the stay perfect.

    5 night family trip, Feb 15, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Had a blast! We did alot of activities, staff was friendly and polite.

    4 night family trip, Feb 12, 2021

    Verified Expedia guest review

See all 800 reviews